BDO USA
Workforce Excellence Manager, National Tax Operations
BDO USA, Grand Rapids, Michigan, us, 49528
Workforce Excellence Manager, National Tax Operations
2 days ago Be among the first 25 applicants
Job Description The Workforce Excellence Manager, National Tax Operations (NTO) is responsible for participating in and overseeing the schedule and talent deployment process while balancing the vision, mission, and strategy of the consolidated tax practice. The role partners with Regional Tax leadership and National counterparts to innovate and evolve into the next generation of the function, leveraging business and financial acumen to identify potential areas for improvement and work proactively with leadership to establish and implement corrective action.
Job Duties
Drive effective and holistic staffing strategies that ensure efficiency in the firm’s professional services utilization with an emphasis on providing consistent, positive customer experience, operational efficiency, and process excellence.
Manage and support the monthly/annual scheduling process for the designated region.
Identify opportunities to optimize resourcing, drive process changes, and implement best practices regionally; lead, support, or champion initiatives (as needed) with a focus on effective workload balancing, scheduling, and professional development.
Serve as a trusted advisor to tax leaders, collaborating to identify issues and execute action plans as well as make recommendations for targeted hiring of professionals with project‑appropriate qualifications.
Meet regularly with assigned professionals to ensure they understand their growth needs and project preferences, and set expectations with staff regarding project and skill demand and possible opportunities.
Anticipate potential staffing conflicts and proactively manage conflicts by surfacing creative alternatives that maximize production while minimizing time unassigned, and that are also opportunistic for staff development.
Leverage automation and new reporting platforms to provide visualizations and to promote transparency in resource skills and scheduling.
Collaboratively engage other Resource Managers to encourage resource sharing across regions, groups, etc.
Review and monitor reports, including but not limited to project hours materialization, productivity, pipeline, solution‑specific reporting, and backlog.
Provide analysis around key metrics such as availability, production, and open seat status, and identify issues and trends.
Coordinate with Career Advisors to integrate new hires into engagement teams.
Perform other duties as required.
Supervisory Responsibilities
Supervise a Specialist (if applicable) aligned to the designated region.
Serve as a Career advisor and/or mentor to Specialists within the team.
Education
Bachelor’s degree, required; focus in Business Administration, Operations Management or Accounting, preferred; AND five (5) or more years of experience in Business Administration, Operations Management or Accounting, required OR
High school diploma or equivalent and eight (8) or more years of experience in Business Administration, Operations Management or Accounting, required.
Experience
Experience in drafting and creating effective internal and external written communication, required.
Experience in a professional services firm, preferred.
Tax and/or Resource Management experience, preferred.
Experience in developing, implementing, and maintaining tax processes, preferred.
Experience in collecting, analyzing, and reporting metrics, preferred.
Strong metrics‑focused with the ability to use analytics to solve problems and develop solutions, preferred.
License/Certifications
CPA, preferred.
PMP Certification, preferred.
Software
High proficiency in the use of Microsoft business products (Excel, PowerPoint, Word) including excellent data management and manipulation capabilities, preferred.
Proficiency with PowerBI, preferred.
Proficiency with Smartsheet, preferred.
Proficiency with PeopleSoft and OneStream, or experience with similar corporate management software, preferred.
Other Knowledge, Skills & Abilities
Strong leadership, written and verbal communication, and presentation skills.
Proven ability to manage upwards and drive results.
Ability to lead and supervise others, provide exceptional client service, demonstrate commitment to continuous learning in order to stay current regarding resource management strategies, see the ‘big picture’ as well as the details, display appropriate ethical knowledge and commitment, and exhibit a sense of urgency and commitment to quality and the timely completion of projects.
Ability to lead multiple, high‑profile, and complex projects with various top‑level stakeholders.
Strong conflict resolution skills, including the abilities to negotiate and influence others.
Ability to manage and resolve complex and sensitive situations.
Proven ability to maintain confidentiality while balancing the needs of the business.
Ability to build rapport and gain trust with all levels of personnel at BDO.
Analytical and diagnostic skills.
Ability to successfully multi‑task while working independently or within a group environment.
Able to work within a fast‑paced deadline‑driven environment.
Solid organizational skills with the ability to meet project deadlines with a focus on details and quality.
Ability to adapt communication style to successfully convey messages and objectives to a diverse audience.
Compensation National Range: $100,000 - $130,000
Maryland Range: $100,000 - $130,000
NYC/Long Island/Westchester Range: $100,000 - $130,000
About Us Join us at BDO, where you will find more than a career; you’ll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world.
At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team.
BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.
BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well‑being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.
Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. BDO USA, P.A. is an EO employer M/F/Veteran/Disability.
#J-18808-Ljbffr
Job Description The Workforce Excellence Manager, National Tax Operations (NTO) is responsible for participating in and overseeing the schedule and talent deployment process while balancing the vision, mission, and strategy of the consolidated tax practice. The role partners with Regional Tax leadership and National counterparts to innovate and evolve into the next generation of the function, leveraging business and financial acumen to identify potential areas for improvement and work proactively with leadership to establish and implement corrective action.
Job Duties
Drive effective and holistic staffing strategies that ensure efficiency in the firm’s professional services utilization with an emphasis on providing consistent, positive customer experience, operational efficiency, and process excellence.
Manage and support the monthly/annual scheduling process for the designated region.
Identify opportunities to optimize resourcing, drive process changes, and implement best practices regionally; lead, support, or champion initiatives (as needed) with a focus on effective workload balancing, scheduling, and professional development.
Serve as a trusted advisor to tax leaders, collaborating to identify issues and execute action plans as well as make recommendations for targeted hiring of professionals with project‑appropriate qualifications.
Meet regularly with assigned professionals to ensure they understand their growth needs and project preferences, and set expectations with staff regarding project and skill demand and possible opportunities.
Anticipate potential staffing conflicts and proactively manage conflicts by surfacing creative alternatives that maximize production while minimizing time unassigned, and that are also opportunistic for staff development.
Leverage automation and new reporting platforms to provide visualizations and to promote transparency in resource skills and scheduling.
Collaboratively engage other Resource Managers to encourage resource sharing across regions, groups, etc.
Review and monitor reports, including but not limited to project hours materialization, productivity, pipeline, solution‑specific reporting, and backlog.
Provide analysis around key metrics such as availability, production, and open seat status, and identify issues and trends.
Coordinate with Career Advisors to integrate new hires into engagement teams.
Perform other duties as required.
Supervisory Responsibilities
Supervise a Specialist (if applicable) aligned to the designated region.
Serve as a Career advisor and/or mentor to Specialists within the team.
Education
Bachelor’s degree, required; focus in Business Administration, Operations Management or Accounting, preferred; AND five (5) or more years of experience in Business Administration, Operations Management or Accounting, required OR
High school diploma or equivalent and eight (8) or more years of experience in Business Administration, Operations Management or Accounting, required.
Experience
Experience in drafting and creating effective internal and external written communication, required.
Experience in a professional services firm, preferred.
Tax and/or Resource Management experience, preferred.
Experience in developing, implementing, and maintaining tax processes, preferred.
Experience in collecting, analyzing, and reporting metrics, preferred.
Strong metrics‑focused with the ability to use analytics to solve problems and develop solutions, preferred.
License/Certifications
CPA, preferred.
PMP Certification, preferred.
Software
High proficiency in the use of Microsoft business products (Excel, PowerPoint, Word) including excellent data management and manipulation capabilities, preferred.
Proficiency with PowerBI, preferred.
Proficiency with Smartsheet, preferred.
Proficiency with PeopleSoft and OneStream, or experience with similar corporate management software, preferred.
Other Knowledge, Skills & Abilities
Strong leadership, written and verbal communication, and presentation skills.
Proven ability to manage upwards and drive results.
Ability to lead and supervise others, provide exceptional client service, demonstrate commitment to continuous learning in order to stay current regarding resource management strategies, see the ‘big picture’ as well as the details, display appropriate ethical knowledge and commitment, and exhibit a sense of urgency and commitment to quality and the timely completion of projects.
Ability to lead multiple, high‑profile, and complex projects with various top‑level stakeholders.
Strong conflict resolution skills, including the abilities to negotiate and influence others.
Ability to manage and resolve complex and sensitive situations.
Proven ability to maintain confidentiality while balancing the needs of the business.
Ability to build rapport and gain trust with all levels of personnel at BDO.
Analytical and diagnostic skills.
Ability to successfully multi‑task while working independently or within a group environment.
Able to work within a fast‑paced deadline‑driven environment.
Solid organizational skills with the ability to meet project deadlines with a focus on details and quality.
Ability to adapt communication style to successfully convey messages and objectives to a diverse audience.
Compensation National Range: $100,000 - $130,000
Maryland Range: $100,000 - $130,000
NYC/Long Island/Westchester Range: $100,000 - $130,000
About Us Join us at BDO, where you will find more than a career; you’ll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world.
At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team.
BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.
BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well‑being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.
Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. BDO USA, P.A. is an EO employer M/F/Veteran/Disability.
#J-18808-Ljbffr