MCR Hotels
Overview
Residence Inn Seattle Seatac Airport is seeking Part Time weekend Night Auditor. Areas of Excellence
Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations
Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All team members work together to contribute to great guest satisfaction scores. Recovery: Handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for the role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. Spotless Cleanliness; Sparkling Workspaces: All areas should be clean and well-organized. Pitching In: Cleanliness is a team effort; assist with cleaning guest rooms and public spaces as needed. Hospitality While Cleaning: Greet every guest happily with a smile, by name if possible. Checklists to 100% Accuracy: Complete operational checklists on time each shift. Shift Handover Reports: Prepare accurate, on-time handover reports for shift-to-shift communication. Uniform and Appearance: Wear a clean, approved uniform with nametag and a friendly demeanor. Communication: Maintain clear, honest, and professional communication among team members. Can-Do Attitude: Be willing to stretch beyond the traditional role to meet business and guest needs. Collaboration: Work with all team members to create a welcoming environment and a positive workplace. Night Auditor – Role Specific Duties and Expectations
Audit Management: Complete and distribute all hotel audit-related reports by the designated time on the overnight checklist. Security: Follow overnight security measures to ensure a safe environment, including locking exterior entrances at designated times and handling late-arriving guests per procedures. Incoming Mail: Receive and note all incoming mail as required by the daily shift checklist. Success Metrics
Happy Guests: Management Performance Ratings; Guest Satisfaction Scores/Intent to Return. Spotless Cleanliness: GM/AGM Spot Checks; Leadership Walk-throughs; Guest Ratings/Reviews. Product Consistency & Quality: Checklist Tracking; Management Performance Ratings; Guest Ratings. Teamwork: Management Performance Ratings. Qualifications & Requirements
Experience in hospitality, service, consumer-facing franchise or related field preferred. Can-Do Attitude: Positive attitude and willingness to learn. Ability to Follow Guidelines: Understand and follow established guidelines and procedures. Handle Pace and Pressure: Ability to work well under stress. Listening and Conflict Resolution: Effective listening and issue resolution with co-workers and guests. Communication Skills: Clear conveyance of information. Hospitality and Guest Service: Desire to serve all guests. Age Requirement: 18 years or older. Schedule and Travel: Willing to work evenings, nights, weekends, and holidays as needed. Clock-in/Out and Breaks: Punctuality for shifts and breaks. Call Outs: Provide sufficient notice when unavailable for a scheduled shift. Physical Working Demands & Working Environment
The physical demands and environment are described to perform essential functions. Regular activities include standing for extended periods, operating computers, light lifting, and walking throughout the hotel. Language & Reasoning Skills
Read, write, understand and communicate effectively in English. Note
This job description does not create an employment contract. At-will employment applies. Reasonable accommodations may be provided to enable employees with disabilities to perform essential functions, absent undue hardship. Our Company
MCR is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a $5.0 billion portfolio of 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities. Over 7,000 team members across the country, operating hotels under various brands. Recognitions include Fast Company’s 10 Most Innovative Travel Companies of 2020 and Marriott/Hilton awards. What we offer / What’s in it for you
Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance – available after 30 days for full-time team members
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Residence Inn Seattle Seatac Airport is seeking Part Time weekend Night Auditor. Areas of Excellence
Happy Guests Spotless Cleanliness Product Consistency & Quality Teamwork Duties and Expectations
Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed. Guest Satisfaction: All team members work together to contribute to great guest satisfaction scores. Recovery: Handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities. Events: Awareness and support for all groups and events at the hotel. Technology: Understanding of relevant technology for the role. Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. Spotless Cleanliness; Sparkling Workspaces: All areas should be clean and well-organized. Pitching In: Cleanliness is a team effort; assist with cleaning guest rooms and public spaces as needed. Hospitality While Cleaning: Greet every guest happily with a smile, by name if possible. Checklists to 100% Accuracy: Complete operational checklists on time each shift. Shift Handover Reports: Prepare accurate, on-time handover reports for shift-to-shift communication. Uniform and Appearance: Wear a clean, approved uniform with nametag and a friendly demeanor. Communication: Maintain clear, honest, and professional communication among team members. Can-Do Attitude: Be willing to stretch beyond the traditional role to meet business and guest needs. Collaboration: Work with all team members to create a welcoming environment and a positive workplace. Night Auditor – Role Specific Duties and Expectations
Audit Management: Complete and distribute all hotel audit-related reports by the designated time on the overnight checklist. Security: Follow overnight security measures to ensure a safe environment, including locking exterior entrances at designated times and handling late-arriving guests per procedures. Incoming Mail: Receive and note all incoming mail as required by the daily shift checklist. Success Metrics
Happy Guests: Management Performance Ratings; Guest Satisfaction Scores/Intent to Return. Spotless Cleanliness: GM/AGM Spot Checks; Leadership Walk-throughs; Guest Ratings/Reviews. Product Consistency & Quality: Checklist Tracking; Management Performance Ratings; Guest Ratings. Teamwork: Management Performance Ratings. Qualifications & Requirements
Experience in hospitality, service, consumer-facing franchise or related field preferred. Can-Do Attitude: Positive attitude and willingness to learn. Ability to Follow Guidelines: Understand and follow established guidelines and procedures. Handle Pace and Pressure: Ability to work well under stress. Listening and Conflict Resolution: Effective listening and issue resolution with co-workers and guests. Communication Skills: Clear conveyance of information. Hospitality and Guest Service: Desire to serve all guests. Age Requirement: 18 years or older. Schedule and Travel: Willing to work evenings, nights, weekends, and holidays as needed. Clock-in/Out and Breaks: Punctuality for shifts and breaks. Call Outs: Provide sufficient notice when unavailable for a scheduled shift. Physical Working Demands & Working Environment
The physical demands and environment are described to perform essential functions. Regular activities include standing for extended periods, operating computers, light lifting, and walking throughout the hotel. Language & Reasoning Skills
Read, write, understand and communicate effectively in English. Note
This job description does not create an employment contract. At-will employment applies. Reasonable accommodations may be provided to enable employees with disabilities to perform essential functions, absent undue hardship. Our Company
MCR is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a $5.0 billion portfolio of 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities. Over 7,000 team members across the country, operating hotels under various brands. Recognitions include Fast Company’s 10 Most Innovative Travel Companies of 2020 and Marriott/Hilton awards. What we offer / What’s in it for you
Hotel Discounts Weekly Pay Paid Time Off Retirement Options Referral bonuses Career advancement & upward mobility Health, Dental, Vision Insurance – available after 30 days for full-time team members
#J-18808-Ljbffr