Huber AgroSolutions
Huber Engineered Materials
J.M. Huber Corporation
is one of the largest privately held, family‑owned companies in the United States. Established in 1883, we are a diversified, global supplier of specialty and commodity chemicals, hydrocolloid solutions, engineered wood products and natural resources to customers spanning a wide variety of industries. With approximately $3 billion in sales and 4,000 employees worldwide, we have a material presence in more than 20 countries.
Position Summary The IT Specialist is an on‑site support position that acts as a subject‑matter expert for Huber Infrastructure and/or applications. The IT Specialist provides advanced technical troubleshooting, responding to user inquiries at an intermediate level, and enhances the user experience by understanding the needs of the customer or the business. This role supports and enforces IT policies and hardware and software compliance and lifecycle for our Gordon, GA and Aiken, SC locations.
Principal Duties & Responsibilities
Provide excellent customer service to users and the business by resolving incidents and requests in accordance with defined SLAs as either the primary or escalated technician.
Support all applications, IT infrastructure, and services related to the site(s) that they support, including IT and OT hardware and software.
Coordinate, collaborate, or escalate with functional IT groups as needed to support the needs of the customer or the business.
Perform installation, upgrades, and support of IT equipment, troubleshooting any issues that arise, and oversee the lifecycle of PCs.
Act as a subject‑matter expert for technology used by the business and provide advanced technical troubleshooting.
Serve as an SME for software/hardware and provide on‑site and remote technical support in alignment with SLA targets, documenting all work after resolution.
Coordinate with colleagues and functional IT groups for escalated technical support, serving as the “owner” of all queries through completion.
Collaborate with the business to identify improvement opportunities and make recommendations to IT Management.
Support IT Management in resolving major IT incidents.
Serve as the intelligent onsite hands for functional IT groups as needed to support IT infrastructure.
Work independently with little direct supervision, maintaining communication and completing deliverables by assigned deadlines.
Provide technical assistance outside normal office hours when requested.
Assist with communication to stakeholders and IT management regarding service provisioning and outages.
Specialized / Technical Knowledge or Required Skills
Bachelor’s degree in Information Technology or equivalent work experience.
Minimum 3 years of IT experience with a focus on End‑User Experience.
Extensive experience with desktop hardware, software applications, operating systems and network connectivity.
Advanced Windows Desktop OS knowledge.
Knowledge of and experience with Active Directory, network essentials, Microsoft Office applications, PC setup/imaging, and VoIP/telephony systems.
Experience with mobile device management (MDM) setup, troubleshooting, and configuration for iOS and Android.
Experience supporting audio and video conferencing technologies (Zoom, Teams, or similar).
Excellent communication, customer service, teamwork, and problem‑solving skills.
Strong knowledge of service desk applications (ServiceNow or similar preferred).
Working knowledge of ITIL Service Management.
Ability to travel site‑to‑site 30 % of the time.
On‑site role requiring local support via phone and collaboration tools.
Physical Requirements
Ability to lift and transport equipment up to 50 lbs (23 kg), crawl under desks, and climb ladders as needed for IT tasks.
Employment Type Full‑time
Seniority Level Mid‑Senior level
Location Gordon, GA & Aiken, SC
Salary & Benefits Base salary range: $55,000.00 – $77,000.00, plus a discretionary bonus and profit‑sharing payout. Comprehensive benefits package is provided.
EEO Statement J.M. Huber Corporation is an EEO employer. Pre‑employment drug screening is required.
#J-18808-Ljbffr
is one of the largest privately held, family‑owned companies in the United States. Established in 1883, we are a diversified, global supplier of specialty and commodity chemicals, hydrocolloid solutions, engineered wood products and natural resources to customers spanning a wide variety of industries. With approximately $3 billion in sales and 4,000 employees worldwide, we have a material presence in more than 20 countries.
Position Summary The IT Specialist is an on‑site support position that acts as a subject‑matter expert for Huber Infrastructure and/or applications. The IT Specialist provides advanced technical troubleshooting, responding to user inquiries at an intermediate level, and enhances the user experience by understanding the needs of the customer or the business. This role supports and enforces IT policies and hardware and software compliance and lifecycle for our Gordon, GA and Aiken, SC locations.
Principal Duties & Responsibilities
Provide excellent customer service to users and the business by resolving incidents and requests in accordance with defined SLAs as either the primary or escalated technician.
Support all applications, IT infrastructure, and services related to the site(s) that they support, including IT and OT hardware and software.
Coordinate, collaborate, or escalate with functional IT groups as needed to support the needs of the customer or the business.
Perform installation, upgrades, and support of IT equipment, troubleshooting any issues that arise, and oversee the lifecycle of PCs.
Act as a subject‑matter expert for technology used by the business and provide advanced technical troubleshooting.
Serve as an SME for software/hardware and provide on‑site and remote technical support in alignment with SLA targets, documenting all work after resolution.
Coordinate with colleagues and functional IT groups for escalated technical support, serving as the “owner” of all queries through completion.
Collaborate with the business to identify improvement opportunities and make recommendations to IT Management.
Support IT Management in resolving major IT incidents.
Serve as the intelligent onsite hands for functional IT groups as needed to support IT infrastructure.
Work independently with little direct supervision, maintaining communication and completing deliverables by assigned deadlines.
Provide technical assistance outside normal office hours when requested.
Assist with communication to stakeholders and IT management regarding service provisioning and outages.
Specialized / Technical Knowledge or Required Skills
Bachelor’s degree in Information Technology or equivalent work experience.
Minimum 3 years of IT experience with a focus on End‑User Experience.
Extensive experience with desktop hardware, software applications, operating systems and network connectivity.
Advanced Windows Desktop OS knowledge.
Knowledge of and experience with Active Directory, network essentials, Microsoft Office applications, PC setup/imaging, and VoIP/telephony systems.
Experience with mobile device management (MDM) setup, troubleshooting, and configuration for iOS and Android.
Experience supporting audio and video conferencing technologies (Zoom, Teams, or similar).
Excellent communication, customer service, teamwork, and problem‑solving skills.
Strong knowledge of service desk applications (ServiceNow or similar preferred).
Working knowledge of ITIL Service Management.
Ability to travel site‑to‑site 30 % of the time.
On‑site role requiring local support via phone and collaboration tools.
Physical Requirements
Ability to lift and transport equipment up to 50 lbs (23 kg), crawl under desks, and climb ladders as needed for IT tasks.
Employment Type Full‑time
Seniority Level Mid‑Senior level
Location Gordon, GA & Aiken, SC
Salary & Benefits Base salary range: $55,000.00 – $77,000.00, plus a discretionary bonus and profit‑sharing payout. Comprehensive benefits package is provided.
EEO Statement J.M. Huber Corporation is an EEO employer. Pre‑employment drug screening is required.
#J-18808-Ljbffr