Jobs via Dice
On-Site role
Job Description
This position will be in‑person.
Work schedule: Initial training is M‑F 7a‑4p. After training, a rotating shift alternating between 6 weeks days and 6 weeks nights, including weekend work on both, will apply (at manager discretion).
Summary of Position Duties
This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with serving as the primary communications channel between the customer, support personnel and management.
Education & Experience Requirements
Formal education in Computer Science or related IT field or equivalent experience is required.
Knowledge, Skills & Abilities
Excellent interpersonal skills and the ability to communicate effectively in both oral and written form.
Ability to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team‑oriented and sometimes stressful environment.
Excellent customer service skills.
Compliance with Critical Infrastructure Protection (CIP), Sarbanes‑Oxley and other federal regulatory requirements.
Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.
Follow and properly apply both Change Management processes and knowledge‑based procedures.
Working knowledge of Windows operating systems preferred.
Working knowledge of AIX or other UNIX operating systems preferred.
Knowledge of distributed computer networks is a plus.
Ability to build and maintain relationships with key customers.
Ability to work nights, weekends, and holidays as a part of rotating shift.
Critical thinking/problem‑solving abilities.
Job Responsibilities
Day‑to‑day monitoring of the primary SCADA and ancillary systems for health and availability.
Front‑line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel.
Notification to key customers for coordination of system outages and events that may impact other critical systems.
Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback.
Thoroughly track and document cases to completion with help from EMS Department personnel.
Adhere to all Electronic and Physical access policies.
Day‑to‑day monitoring and support of Business Continuity and Disaster Recovery systems.
Other Requirements
Federal Energy Regulatory Commission Standard of Conduct must be understood and signed.
The candidate must adhere to Separation Protocol.
The candidate must pass all requirements of the Client Insider Threat Program.
Enhanced screening (background, drug screen, and psychological assessment) is required if selected.
This position may be sequestered locally to the control center as part of essential personnel requirements during severe inclement weather situations.
This position requires shift work.
Operating shifts are 8 or 12 hours long and rotate between night and day shifts.
About Us At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world. Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All associates are expected to embrace our RACE values: R – Results Matter, A – Approachable, C – Care, and E – Emergency (i.e., work with a sense of urgency).
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
Industries Software Development
Location & Salary Birmingham, AL – $52,000.00–$55,000.00
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Job Description
This position will be in‑person.
Work schedule: Initial training is M‑F 7a‑4p. After training, a rotating shift alternating between 6 weeks days and 6 weeks nights, including weekend work on both, will apply (at manager discretion).
Summary of Position Duties
This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with serving as the primary communications channel between the customer, support personnel and management.
Education & Experience Requirements
Formal education in Computer Science or related IT field or equivalent experience is required.
Knowledge, Skills & Abilities
Excellent interpersonal skills and the ability to communicate effectively in both oral and written form.
Ability to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team‑oriented and sometimes stressful environment.
Excellent customer service skills.
Compliance with Critical Infrastructure Protection (CIP), Sarbanes‑Oxley and other federal regulatory requirements.
Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.
Follow and properly apply both Change Management processes and knowledge‑based procedures.
Working knowledge of Windows operating systems preferred.
Working knowledge of AIX or other UNIX operating systems preferred.
Knowledge of distributed computer networks is a plus.
Ability to build and maintain relationships with key customers.
Ability to work nights, weekends, and holidays as a part of rotating shift.
Critical thinking/problem‑solving abilities.
Job Responsibilities
Day‑to‑day monitoring of the primary SCADA and ancillary systems for health and availability.
Front‑line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel.
Notification to key customers for coordination of system outages and events that may impact other critical systems.
Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback.
Thoroughly track and document cases to completion with help from EMS Department personnel.
Adhere to all Electronic and Physical access policies.
Day‑to‑day monitoring and support of Business Continuity and Disaster Recovery systems.
Other Requirements
Federal Energy Regulatory Commission Standard of Conduct must be understood and signed.
The candidate must adhere to Separation Protocol.
The candidate must pass all requirements of the Client Insider Threat Program.
Enhanced screening (background, drug screen, and psychological assessment) is required if selected.
This position may be sequestered locally to the control center as part of essential personnel requirements during severe inclement weather situations.
This position requires shift work.
Operating shifts are 8 or 12 hours long and rotate between night and day shifts.
About Us At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world. Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All associates are expected to embrace our RACE values: R – Results Matter, A – Approachable, C – Care, and E – Emergency (i.e., work with a sense of urgency).
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
Industries Software Development
Location & Salary Birmingham, AL – $52,000.00–$55,000.00
#J-18808-Ljbffr