Gulf Coast Hotel Management, Inc.
Overview
Night Auditor role at Gulf Coast Hotel Management, Inc. The Night Auditor is responsible for assisting guests at check-in and check-out, answering and processing phone calls, and handling all special requests for services or information in accordance with brand and Gulf Coast standards, policies and procedures. Responsibilities
Assist guests and meet hotel needs that arise in the absence of the GM and/or AGM. Ensure that all service provided is consistently prompt and courteous and designed to meet high standards of quality, resulting in guest satisfaction and repeat business. Greet after-hours guests, assist them with check-ins and check-outs, register and assign rooms, issue room keys/cards, identify and explain room features, transmit and receive messages, keep records of occupied rooms and guest accounts, make change for guests, make and confirm reservations, compute bills, present statements, and collect payments from departing guests. Conduct physical inspections of the property. Respond to any type of problem or issue after normal business hours; clock in and out for all calls and work performed. Keep aware of hotel policies concerning room rates, group and other discounts and special offerings. Maintain proficiency in all location computer and software systems. Provide guests with directions and information regarding property amenities, room features, services, hours of operation and local areas of interest. Record guest comments or complaints and refer guests to the GM as necessary. Know property emergency procedures and respond to emergency situations in a timely manner. Help clean and maintain common areas and ensure guest safety at entrances and on sidewalks in inclement weather. Assist with laundry tasks as needed and notify management of any major repairs. Ensure the security needs of the property and guests are met. Wear appropriate attire per the dress code. Other duties as assigned. Essential Skills
Integrity – display strong moral principles and work ethic by behaving ethically, acting fairly, and taking responsibility. Adaptability and flexibility – adapt to new, different, and changing requirements. Communication – convey information clearly. Dependability and reliability – demonstrate attendance, punctuality, attention to detail, and ability to follow directions. Interpersonal Skills – work effectively with others. Professionalism – maintain a professional presence and positive attitude. Physical Requirements
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made for individuals with disabilities. While performing the duties of this job, the associate is occasionally required to stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, climb stairs, balance, kneel, crouch or crawl, talk or hear, taste or smell. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequently lifts, carries, or moves and positions objects weighing up to 50 lbs. Frequently bends, kneels, and crouches; repetitive movement of hands, arms, and legs for tasks such as sweeping, vacuuming, mopping, wiping, pushing, and lifting. Exposure to adverse weather conditions, hazardous chemicals, odors, dirt, and dust. Experience And Requirements
1 year hospitality experience preferred. Work Authorization required. Pre-employment drug screening required. Flexible schedule required; evenings, weekends, and holidays may be required. What We Offer
Health and Dental Insurance for Full Time Associates 401(k) with Employer Match for all Associates Paid time off for ALL Associates per Associate Guide Six company paid holidays for Full Time Associates Time and half for hours worked on designated holidays for all Associates Employee Assistance Program for Associates and household members Employee Discount Program Employee Hotel Guest Room Program Employee Referral Program Location: Papillion, NE
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Night Auditor role at Gulf Coast Hotel Management, Inc. The Night Auditor is responsible for assisting guests at check-in and check-out, answering and processing phone calls, and handling all special requests for services or information in accordance with brand and Gulf Coast standards, policies and procedures. Responsibilities
Assist guests and meet hotel needs that arise in the absence of the GM and/or AGM. Ensure that all service provided is consistently prompt and courteous and designed to meet high standards of quality, resulting in guest satisfaction and repeat business. Greet after-hours guests, assist them with check-ins and check-outs, register and assign rooms, issue room keys/cards, identify and explain room features, transmit and receive messages, keep records of occupied rooms and guest accounts, make change for guests, make and confirm reservations, compute bills, present statements, and collect payments from departing guests. Conduct physical inspections of the property. Respond to any type of problem or issue after normal business hours; clock in and out for all calls and work performed. Keep aware of hotel policies concerning room rates, group and other discounts and special offerings. Maintain proficiency in all location computer and software systems. Provide guests with directions and information regarding property amenities, room features, services, hours of operation and local areas of interest. Record guest comments or complaints and refer guests to the GM as necessary. Know property emergency procedures and respond to emergency situations in a timely manner. Help clean and maintain common areas and ensure guest safety at entrances and on sidewalks in inclement weather. Assist with laundry tasks as needed and notify management of any major repairs. Ensure the security needs of the property and guests are met. Wear appropriate attire per the dress code. Other duties as assigned. Essential Skills
Integrity – display strong moral principles and work ethic by behaving ethically, acting fairly, and taking responsibility. Adaptability and flexibility – adapt to new, different, and changing requirements. Communication – convey information clearly. Dependability and reliability – demonstrate attendance, punctuality, attention to detail, and ability to follow directions. Interpersonal Skills – work effectively with others. Professionalism – maintain a professional presence and positive attitude. Physical Requirements
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made for individuals with disabilities. While performing the duties of this job, the associate is occasionally required to stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, climb stairs, balance, kneel, crouch or crawl, talk or hear, taste or smell. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequently lifts, carries, or moves and positions objects weighing up to 50 lbs. Frequently bends, kneels, and crouches; repetitive movement of hands, arms, and legs for tasks such as sweeping, vacuuming, mopping, wiping, pushing, and lifting. Exposure to adverse weather conditions, hazardous chemicals, odors, dirt, and dust. Experience And Requirements
1 year hospitality experience preferred. Work Authorization required. Pre-employment drug screening required. Flexible schedule required; evenings, weekends, and holidays may be required. What We Offer
Health and Dental Insurance for Full Time Associates 401(k) with Employer Match for all Associates Paid time off for ALL Associates per Associate Guide Six company paid holidays for Full Time Associates Time and half for hours worked on designated holidays for all Associates Employee Assistance Program for Associates and household members Employee Discount Program Employee Hotel Guest Room Program Employee Referral Program Location: Papillion, NE
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