Iron Systems, Inc
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Desktop Support Engineer L1
role at
Iron Systems, Inc .
Location: Knoxville, TN | Salary: $61,960.00 - $85,195.00 | Posted: 1 week ago
Roles And Responsibilities
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
Hardware/software troubleshooting and resolution.
Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non‑PC equipment such as scanners and printers.
Offer VIP support with tailored, high‑touch service and manage audio‑visual, conferencing, and related technologies.
Knowledge of Office 365 support.
Coverage/compliance software installation and troubleshooting.
Good knowledge of DHCP, DNS.
Maintain IT inventory, coordinate vendor support, and assist with procurement.
Strictly adhere to defined Service Level Agreements (SLAs).
Support recurring meetings, events, and after‑hours activities as required.
Document incidents, problems, and resolutions for future reference and for the knowledge base.
Support Mac devices.
Good To Have Skills
L1 level network troubleshooting and resolution for LAN connectivity.
Hands‑and‑feet support to backend team for network/server/application issues.
Working with vendor support contacts to resolve technical issues.
Labelling racks & devices.
Server mounting/movement.
Hands‑and‑feet support for DC (compute, storage, backup, network). Includes device reboot, console connection for remote access, cable/SFP removal‑insert, cable replacement, racking/stacking.
Safety Requirements
Engineers are expected to bring their own composite‑toed shoes.
All remaining safety gear will be provided onsite.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Information Technology
Industries
IT Services and IT Consulting
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Desktop Support Engineer L1
role at
Iron Systems, Inc .
Location: Knoxville, TN | Salary: $61,960.00 - $85,195.00 | Posted: 1 week ago
Roles And Responsibilities
Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
Hardware/software troubleshooting and resolution.
Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non‑PC equipment such as scanners and printers.
Offer VIP support with tailored, high‑touch service and manage audio‑visual, conferencing, and related technologies.
Knowledge of Office 365 support.
Coverage/compliance software installation and troubleshooting.
Good knowledge of DHCP, DNS.
Maintain IT inventory, coordinate vendor support, and assist with procurement.
Strictly adhere to defined Service Level Agreements (SLAs).
Support recurring meetings, events, and after‑hours activities as required.
Document incidents, problems, and resolutions for future reference and for the knowledge base.
Support Mac devices.
Good To Have Skills
L1 level network troubleshooting and resolution for LAN connectivity.
Hands‑and‑feet support to backend team for network/server/application issues.
Working with vendor support contacts to resolve technical issues.
Labelling racks & devices.
Server mounting/movement.
Hands‑and‑feet support for DC (compute, storage, backup, network). Includes device reboot, console connection for remote access, cable/SFP removal‑insert, cable replacement, racking/stacking.
Safety Requirements
Engineers are expected to bring their own composite‑toed shoes.
All remaining safety gear will be provided onsite.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr