Kestra Medical Technologies, Inc.
Clinical Account Specialist - Tampa West, FL
Kestra Medical Technologies, Inc., Tampa, Florida, us, 33646
Clinical Account Specialist - Tampa West, FL
Base pay range: $125,000.00/yr - $125,000.00/yr. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.
The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that prioritizes patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.
RESPONSIBILITIES
Work within assigned key accounts to provide quality and timely fittings for patients.
Aid in providing additional documentation from patients and providers post‑fitting.
Provide initial patient fittings and field‑based follow‑up tasks.
Support EMR set‑up within key accounts for ease of order processing.
Provide recommendations to the care team on process and training for patient compliance and experience.
Link the SWO renewal process back to physicians for continuing care.
Provide clinical in‑services to personnel within key accounts.
Manage inventory for fittings in local areas.
Support SWO growth and maintenance within established accounts.
Forecast and regulate inventory management needs for local areas.
Support follow‑up tasks for renewals, discharge dates, delivery documentation, and clinical documentation.
Review CareStation reports for patient‑triggered episodes and events for further communication to providers.
Adhere to
Pledge of Confidentiality
– Information regarding a patient shall not be released to any source outside the company without signed permission from the patient. Information is released internally on a need‑to‑know basis only.
COMPETENCIES
Passion: Contagious excitement about the company and sense of urgency.
Integrity: Commitment, accountability, and dedication to the highest ethical standards.
Collaboration/Teamwork: Inclusion of team members regardless of geography, position, or product.
Action/Results: High energy, decisive planning, timely execution.
Innovation: Generation of new ideas from original thinking.
Customer Focus: Exceed customer expectations and maintain quality of products, services, and experience.
Emotional Intelligence: Recognize, understand, and manage one’s own emotions and influence others.
Understanding of commercial sales environment and service‑level expectations.
Highly organized, service and detail‑orientated.
Clear, neutral, and simple communication style.
Strong relationship builder with high trust and integrity.
Ability to work cross‑functionally between departments.
Passionate about the heart‑failure space and a strong desire to make a difference.
Experience working in sales or a sales support role.
Strong interpersonal skills with clinicians to provide patient care.
Life‑long learning orientation and continuous improvement.
Ability to contribute to local commercial goals.
Ability to provide instruction and instill confidence in team members, APS’s, and patients.
QUALIFICATIONS Education / Experience Required:
Bachelor’s degree; preferably in the sciences or business.
Minimum 2 years industry experience in medical device, pharmaceuticals, or a comparable healthcare setting.
Competency with Microsoft products, Salesforce, and remote patient monitoring systems.
Excellent communication skills and cross‑collaboration between different modalities and functions.
Ability to consistently work remotely.
Valid driver’s license in state of residence with a good driving record.
Preferred:
Bachelor’s degree or higher.
Prior experience in medical device and/or DME.
Minimum 2 years experience in electrophysiology, cardiology, nursing, or working in cardiac medical device.
3+ years experience in the cardiology space including patient education.
Experience working closely with Sales Leaders and Territory Managers in the field.
Start‑up experience with ability to execute on a strategy with clear direction and communication across the organization.
Mission‑driven commitment to improving heart failure patients’ quality of life.
EMPLOYMENT TYPE Full‑time
SENIORITY LEVEL Entry level
INDUSTRIES IT Services and IT Consulting
EEO STATEMENT Kestra Medical Technologies is an equal‑opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, age, sexual orientation, gender identity and/or expression, marital status, disability, physical or mental status, or any other characteristic protected by law.
REHTER DATE We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S.
BENEFITS Kestra offers a competitive benefit package including medical, dental, 401(k) with match, and more.
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The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that prioritizes patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.
RESPONSIBILITIES
Work within assigned key accounts to provide quality and timely fittings for patients.
Aid in providing additional documentation from patients and providers post‑fitting.
Provide initial patient fittings and field‑based follow‑up tasks.
Support EMR set‑up within key accounts for ease of order processing.
Provide recommendations to the care team on process and training for patient compliance and experience.
Link the SWO renewal process back to physicians for continuing care.
Provide clinical in‑services to personnel within key accounts.
Manage inventory for fittings in local areas.
Support SWO growth and maintenance within established accounts.
Forecast and regulate inventory management needs for local areas.
Support follow‑up tasks for renewals, discharge dates, delivery documentation, and clinical documentation.
Review CareStation reports for patient‑triggered episodes and events for further communication to providers.
Adhere to
Pledge of Confidentiality
– Information regarding a patient shall not be released to any source outside the company without signed permission from the patient. Information is released internally on a need‑to‑know basis only.
COMPETENCIES
Passion: Contagious excitement about the company and sense of urgency.
Integrity: Commitment, accountability, and dedication to the highest ethical standards.
Collaboration/Teamwork: Inclusion of team members regardless of geography, position, or product.
Action/Results: High energy, decisive planning, timely execution.
Innovation: Generation of new ideas from original thinking.
Customer Focus: Exceed customer expectations and maintain quality of products, services, and experience.
Emotional Intelligence: Recognize, understand, and manage one’s own emotions and influence others.
Understanding of commercial sales environment and service‑level expectations.
Highly organized, service and detail‑orientated.
Clear, neutral, and simple communication style.
Strong relationship builder with high trust and integrity.
Ability to work cross‑functionally between departments.
Passionate about the heart‑failure space and a strong desire to make a difference.
Experience working in sales or a sales support role.
Strong interpersonal skills with clinicians to provide patient care.
Life‑long learning orientation and continuous improvement.
Ability to contribute to local commercial goals.
Ability to provide instruction and instill confidence in team members, APS’s, and patients.
QUALIFICATIONS Education / Experience Required:
Bachelor’s degree; preferably in the sciences or business.
Minimum 2 years industry experience in medical device, pharmaceuticals, or a comparable healthcare setting.
Competency with Microsoft products, Salesforce, and remote patient monitoring systems.
Excellent communication skills and cross‑collaboration between different modalities and functions.
Ability to consistently work remotely.
Valid driver’s license in state of residence with a good driving record.
Preferred:
Bachelor’s degree or higher.
Prior experience in medical device and/or DME.
Minimum 2 years experience in electrophysiology, cardiology, nursing, or working in cardiac medical device.
3+ years experience in the cardiology space including patient education.
Experience working closely with Sales Leaders and Territory Managers in the field.
Start‑up experience with ability to execute on a strategy with clear direction and communication across the organization.
Mission‑driven commitment to improving heart failure patients’ quality of life.
EMPLOYMENT TYPE Full‑time
SENIORITY LEVEL Entry level
INDUSTRIES IT Services and IT Consulting
EEO STATEMENT Kestra Medical Technologies is an equal‑opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, age, sexual orientation, gender identity and/or expression, marital status, disability, physical or mental status, or any other characteristic protected by law.
REHTER DATE We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S.
BENEFITS Kestra offers a competitive benefit package including medical, dental, 401(k) with match, and more.
#J-18808-Ljbffr