Waste Pro USA
Operation Manager : Golden Meadow
Waste Pro USA, Golden Meadow, Louisiana, United States, 70357
Operations Manager
Waste Pro is hiring an Operations Manager to oversee collection and disposal operations, lead high‑performing teams, and ensure service commitments and performance goals are consistently met.
Summary Of Position:
The Operations Manager has primary responsibility for providing oversight, coordination, supervision, planning, administration, training and logistical support to one or more facilities. Work effort heavily focuses on the safe and successful collection, transportation and disposal of residential/commercial solid waste and recyclables. This role requires superior organizational skills to drive continuous improvement surrounding operations, clients and employees. The manager builds rapport with internal and external clients, maintains business commitments to fulfill defined service level agreements and leads a high‑performance team with a balance of command and control. Determining appropriate staffing levels to meet seasonal demands, monitoring metrics and measuring team performance to exceed production and performance targets are key responsibilities. In partnership with the Division/District Manager(s) the manager meets defined objectives, provides timely reporting, training, coaching and discipline, and escalates issues or concerns to the leadership team as needed.
Essential Job Functions
Oversees day‑to‑day operations of transportation, hauling and support operations, ensuring superior customer service and safe haul of refuse.
Formulates, manages and monitors operating metrics while diagnosing and improving processes and customer service performance.
Participates in the development of divisional/district operational budgets and follows best practices in measuring and monitoring.
Ensures thorough root‑cause investigations for all incidents/injuries and follows up with needed training, discipline, retraining and reporting.
Assists with employee selection, coaching, discipline, performance evaluation and training; provides input into termination, compensation, bonus eligibility and promotion decisions.
Formulates short‑ and long‑term goals and action plans in conjunction with the Division/District Manager(s), Facility Manager and RVP.
Participates in regular P&L reviews to ensure that budgets are met; develops programs for resource allocation, equipment utilization, maintenance and controlled use of labor and material costs.
Interacts with local city, municipal and county agencies to enhance business relationships, promote community involvement and ensure customer satisfaction.
Works with functional groups to resolve employee relations issues, build rapport and champion team spirit.
Assists with development, implementation and coordination of safety programs; monitors work processes, procedures and expenses to drive team performance, achievement goals and reduce risk.
Conducts monthly or bi‑monthly route observations to confirm compliance with high standards of customer satisfaction and regulatory contracts.
Monitors routing information for efficient use of vehicles, equipment and personnel; closes daily routes.
Consults with municipal officials and community groups to foster key client relationships and business partnerships.
Monitors DOT, OSHA and ensures regulatory compliance.
Serves as a liaison with HR and Safety Departments to develop and implement technical and non‑technical training; oversees operational safety training and mentors field supervisors.
Responds to critical incidents at any time of day or night.
Analyzes work and seasonal demand to determine appropriate staffing levels and task execution; maintains a positive attitude toward leaders, colleagues, direct reports and customers.
Other Job Responsibilities
Attend and participate in corporation‑sponsored training courses as assigned.
Keep up‑to‑date on current technology relevant to Waste Pro USA.
Perform any additional job duties assigned by the supervisor.
Work Environment Normal setting for this job is carried out in office, field and maintenance facilities.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Management and Manufacturing
Industries
Utilities
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Waste Pro is hiring an Operations Manager to oversee collection and disposal operations, lead high‑performing teams, and ensure service commitments and performance goals are consistently met.
Summary Of Position:
The Operations Manager has primary responsibility for providing oversight, coordination, supervision, planning, administration, training and logistical support to one or more facilities. Work effort heavily focuses on the safe and successful collection, transportation and disposal of residential/commercial solid waste and recyclables. This role requires superior organizational skills to drive continuous improvement surrounding operations, clients and employees. The manager builds rapport with internal and external clients, maintains business commitments to fulfill defined service level agreements and leads a high‑performance team with a balance of command and control. Determining appropriate staffing levels to meet seasonal demands, monitoring metrics and measuring team performance to exceed production and performance targets are key responsibilities. In partnership with the Division/District Manager(s) the manager meets defined objectives, provides timely reporting, training, coaching and discipline, and escalates issues or concerns to the leadership team as needed.
Essential Job Functions
Oversees day‑to‑day operations of transportation, hauling and support operations, ensuring superior customer service and safe haul of refuse.
Formulates, manages and monitors operating metrics while diagnosing and improving processes and customer service performance.
Participates in the development of divisional/district operational budgets and follows best practices in measuring and monitoring.
Ensures thorough root‑cause investigations for all incidents/injuries and follows up with needed training, discipline, retraining and reporting.
Assists with employee selection, coaching, discipline, performance evaluation and training; provides input into termination, compensation, bonus eligibility and promotion decisions.
Formulates short‑ and long‑term goals and action plans in conjunction with the Division/District Manager(s), Facility Manager and RVP.
Participates in regular P&L reviews to ensure that budgets are met; develops programs for resource allocation, equipment utilization, maintenance and controlled use of labor and material costs.
Interacts with local city, municipal and county agencies to enhance business relationships, promote community involvement and ensure customer satisfaction.
Works with functional groups to resolve employee relations issues, build rapport and champion team spirit.
Assists with development, implementation and coordination of safety programs; monitors work processes, procedures and expenses to drive team performance, achievement goals and reduce risk.
Conducts monthly or bi‑monthly route observations to confirm compliance with high standards of customer satisfaction and regulatory contracts.
Monitors routing information for efficient use of vehicles, equipment and personnel; closes daily routes.
Consults with municipal officials and community groups to foster key client relationships and business partnerships.
Monitors DOT, OSHA and ensures regulatory compliance.
Serves as a liaison with HR and Safety Departments to develop and implement technical and non‑technical training; oversees operational safety training and mentors field supervisors.
Responds to critical incidents at any time of day or night.
Analyzes work and seasonal demand to determine appropriate staffing levels and task execution; maintains a positive attitude toward leaders, colleagues, direct reports and customers.
Other Job Responsibilities
Attend and participate in corporation‑sponsored training courses as assigned.
Keep up‑to‑date on current technology relevant to Waste Pro USA.
Perform any additional job duties assigned by the supervisor.
Work Environment Normal setting for this job is carried out in office, field and maintenance facilities.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Management and Manufacturing
Industries
Utilities
#J-18808-Ljbffr