Brandcoven
Job Title: Customer Service Representative - Remote
Job Location: Remote. United States/Canada.
Job type: Full time/Part time
Company Overview Brandcoven is a leading digital marketing agency that helps businesses grow their online presence and reach their target audience. We specialize in providing innovative and effective marketing solutions to our clients, helping them achieve their business goals.
Position Overview We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a remote customer service representative, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our services.
Key Responsibilities
Respond to customer inquiries and concerns through phone, email, and chat in a timely and professional manner
Provide accurate and detailed information about our services and products
Assist customers with placing orders, processing payments, and resolving any issues that may arise
Maintain customer records and update information as needed
Collaborate with other team members to ensure a seamless customer experience
Identify and escalte any complex customer issues to the appropriate department for resolution
Continuously strive to improve customer satisfaction and retention rates
Qualifications
High school diploma or equivalent, some college education preferred
Minimum of 1-2 years of customer service experience, preferably in a remote or call center setting
Excellent communication skills, both written and verbal
Strong problem-solving and decision-making abilities
Ability to multitask and prioritize tasks effectively
Proficient in Microsoft Office and other customer service software
Experience with digital marketing or advertising is a plus
Must have a quiet and distraction-free workspace for remote work
Benefits
Competitive salary
Flexible work hours and remote work option
Comprehensive training and development opportunities
Collaborative and supportive work environment
Opportunities for growth and advancement within the company
If you are a self-motivated and customer-focused individual looking for a challenging and rewarding career in the digital marketing industry, we would love to hear from you. Apply now and join our dynamic team at Brandcoven!
#J-18808-Ljbffr
Job Location: Remote. United States/Canada.
Job type: Full time/Part time
Company Overview Brandcoven is a leading digital marketing agency that helps businesses grow their online presence and reach their target audience. We specialize in providing innovative and effective marketing solutions to our clients, helping them achieve their business goals.
Position Overview We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a remote customer service representative, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our services.
Key Responsibilities
Respond to customer inquiries and concerns through phone, email, and chat in a timely and professional manner
Provide accurate and detailed information about our services and products
Assist customers with placing orders, processing payments, and resolving any issues that may arise
Maintain customer records and update information as needed
Collaborate with other team members to ensure a seamless customer experience
Identify and escalte any complex customer issues to the appropriate department for resolution
Continuously strive to improve customer satisfaction and retention rates
Qualifications
High school diploma or equivalent, some college education preferred
Minimum of 1-2 years of customer service experience, preferably in a remote or call center setting
Excellent communication skills, both written and verbal
Strong problem-solving and decision-making abilities
Ability to multitask and prioritize tasks effectively
Proficient in Microsoft Office and other customer service software
Experience with digital marketing or advertising is a plus
Must have a quiet and distraction-free workspace for remote work
Benefits
Competitive salary
Flexible work hours and remote work option
Comprehensive training and development opportunities
Collaborative and supportive work environment
Opportunities for growth and advancement within the company
If you are a self-motivated and customer-focused individual looking for a challenging and rewarding career in the digital marketing industry, we would love to hear from you. Apply now and join our dynamic team at Brandcoven!
#J-18808-Ljbffr