Pho Prime, LLC
Compensation $23.00 - $25.00/hour
Job Description
Keep Operations Flowing – Join ACE Fire Protection as a Dispatcher in Brooklyn!
Position Title:
Dispatcher Company Name:
ACE Fire Protection Pay Range:
$23-$25 per hour Location:
Brooklyn, NY (On-site) Industry:
Fire Protection / Office Administration / Dispatch Coordination
Job Overview ACE Fire Protection is seeking a proactive and detail‑oriented Dispatcher to join our growing Brooklyn‑based team. In this fast‑paced role, you’ll be the vital link between customers, field technicians, and office staff—ensuring service requests are scheduled, tracked, and followed through efficiently. Ideal candidates are organized, responsive, and capable of managing multiple tasks at once, all while delivering top‑notch customer service. If you thrive in a dynamic environment and are eager to support critical safety services, we encourage you to apply!
Who We Are ACE Fire Protection is one of the nation’s fastest‑growing fire protection service providers, with operations across NY, MA, MD, PA, NC, CT, NJ, and FL. Headquartered in New York City, we combine industry expertise with a forward‑thinking, people‑first approach to safety and compliance. From extinguishers to advanced digital safety systems, we’re building the future of fire protection—one reliable dispatch at a time.
Key Responsibilities
Receive and respond to phone calls, emails, and service requests from customers.
Schedule and dispatch technicians for fire safety inspections and services.
Coordinate daily routes and appointments, adjusting schedules as needed.
Track technician progress and update work order statuses in the system.
Maintain accurate records of customer communications and service activities.
Communicate effectively with both field and office teams to ensure smooth operations.
Assist with general administrative duties, including data entry and document management.
Qualifications
Previous experience in dispatching or administrative support is a plus, but not required.
Proficiency in Microsoft Office (Word, Excel, Outlook) preferred.
Strong verbal and written communication skills.
Highly organized with strong attention to detail.
Ability to multitask and remain calm under pressure.
Positive, customer‑focused attitude with a willingness to learn.
Able to work independently and as part of a team.
Benefits
Competitive hourly pay with weekly pay schedule
Medical, Dental, and Vision Insurance
Life and Disability Insurance Options
Paid Time Off – vacation, holidays, and sick leave
Retirement Savings Program
Paid Training and Growth Opportunities
Uniforms & Equipment Provided
Employee Referral Bonus Program
Company Events & Recognition Programs
Supportive team environment within a fast‑growing company
Schedule Full‑Time – Monday to Friday
8:00 AM to 5:00 PM (standard business hours)
Work Location Brooklyn, NY 11222
This is a fully on‑site role with no remote work or travel required.
Equal Employment Opportunity Statement We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.
#MGC25
#J-18808-Ljbffr
Job Description
Keep Operations Flowing – Join ACE Fire Protection as a Dispatcher in Brooklyn!
Position Title:
Dispatcher Company Name:
ACE Fire Protection Pay Range:
$23-$25 per hour Location:
Brooklyn, NY (On-site) Industry:
Fire Protection / Office Administration / Dispatch Coordination
Job Overview ACE Fire Protection is seeking a proactive and detail‑oriented Dispatcher to join our growing Brooklyn‑based team. In this fast‑paced role, you’ll be the vital link between customers, field technicians, and office staff—ensuring service requests are scheduled, tracked, and followed through efficiently. Ideal candidates are organized, responsive, and capable of managing multiple tasks at once, all while delivering top‑notch customer service. If you thrive in a dynamic environment and are eager to support critical safety services, we encourage you to apply!
Who We Are ACE Fire Protection is one of the nation’s fastest‑growing fire protection service providers, with operations across NY, MA, MD, PA, NC, CT, NJ, and FL. Headquartered in New York City, we combine industry expertise with a forward‑thinking, people‑first approach to safety and compliance. From extinguishers to advanced digital safety systems, we’re building the future of fire protection—one reliable dispatch at a time.
Key Responsibilities
Receive and respond to phone calls, emails, and service requests from customers.
Schedule and dispatch technicians for fire safety inspections and services.
Coordinate daily routes and appointments, adjusting schedules as needed.
Track technician progress and update work order statuses in the system.
Maintain accurate records of customer communications and service activities.
Communicate effectively with both field and office teams to ensure smooth operations.
Assist with general administrative duties, including data entry and document management.
Qualifications
Previous experience in dispatching or administrative support is a plus, but not required.
Proficiency in Microsoft Office (Word, Excel, Outlook) preferred.
Strong verbal and written communication skills.
Highly organized with strong attention to detail.
Ability to multitask and remain calm under pressure.
Positive, customer‑focused attitude with a willingness to learn.
Able to work independently and as part of a team.
Benefits
Competitive hourly pay with weekly pay schedule
Medical, Dental, and Vision Insurance
Life and Disability Insurance Options
Paid Time Off – vacation, holidays, and sick leave
Retirement Savings Program
Paid Training and Growth Opportunities
Uniforms & Equipment Provided
Employee Referral Bonus Program
Company Events & Recognition Programs
Supportive team environment within a fast‑growing company
Schedule Full‑Time – Monday to Friday
8:00 AM to 5:00 PM (standard business hours)
Work Location Brooklyn, NY 11222
This is a fully on‑site role with no remote work or travel required.
Equal Employment Opportunity Statement We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.
#MGC25
#J-18808-Ljbffr