Kinsley Power Systems
Purpose
The Night Manager Trainee assists the management team by ensuring the smooth and efficient operations of a Dierbergs store, by developing and building the character of the team; focusing on better execution of programs, procedures and policies; and continually working toward creating better customer experiences to help create a long-term sustainable business.
Qualifications
Previous retail or supervisory experience
Demonstrated leadership through extracurricular activities
2+ years experience in a supervisory position in a comparable retail environment
Essential Job Functions Management of Store/Department Operations
Develop proficiency of grocery operations including, but not limited to, ordering, stocking and merchandising product, overseeing aisle assignments, slotting of new products, resets, communicating with vendors and building displays
Develop a basic understanding of front-end operations
Maintains Dierbergs’ standards on a consistent basis
Responsible for rotation and freshness ensuring customers receive quality products
Manages shelf and store appearance, conditions and cleanliness of total store
Enforces and understands company policies, procedures and union contract agreements
Monitors associates’ weekly average hours and controls overtime usage
Assists with the implementation of company directives
Maintains a safe and secure work environment, and continually builds safety awareness
Responsible for operations of total store when opening and closing
Maintains excellent attendance and punctuality
Additional tasks as assigned/requested
Customer Service and Customer Relations
Assists in monitoring total store for ideal conditions
Handle, respond to and resolve customer issues and complaints
Ensures that customers’ needs are met and exceeded daily
Initiates customer contact
Smiles and has good eye contact and is enthusiastic with customers
Promotes, maintains and ensures customers receive high service levels
Demonstrates “sense of urgency” in maintaining proper service levels at all times
Management of Associates and Associate Relations
Responds to and resolves Associate issues including, but not limited to, schedule concerns, job performance accountability, customer complaints, contract violations and issues corrective action
Holds Associates accountable and takes appropriate actions
Provides honest and timely feedback, recognition, and/or corrective action
Demonstrates conflict resolution skills/deals with conflict honestly
Encourages teamwork throughout the store
Sets the example by working the necessary schedule to include weekends and holidays
Coaches and mentors Associates
Provides a positive environment, motivating others to succeed
Completes honest Performance Reviews and develops action plans
Communicates effectively with all store Associates
Financials
Understands all variables affecting store overall profitability including workers’ compensation, inventory control, and operating expenses
Physical Requirements
Ability to be able to stand on your feet for up to eight hours
Ability to be mobile throughout store for extended periods of time
Ability to operate electric pallet jack, high lift, baler, hand jack and safety cutter
Ability to lift products weighing up to 65 lbs (ex: floor to waist, waist to shoulder); occasionally lift up to 40 lbs overhead
Ability to push or pull 6-wheel stock carts with loads weighing up to 250 lbs and 2-wheelers with loads weighing up to 175 lbs used to transport cases of product
This job description is representative only and is not all inclusive of the responsibilities that the Associate may be required to perform.
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Qualifications
Previous retail or supervisory experience
Demonstrated leadership through extracurricular activities
2+ years experience in a supervisory position in a comparable retail environment
Essential Job Functions Management of Store/Department Operations
Develop proficiency of grocery operations including, but not limited to, ordering, stocking and merchandising product, overseeing aisle assignments, slotting of new products, resets, communicating with vendors and building displays
Develop a basic understanding of front-end operations
Maintains Dierbergs’ standards on a consistent basis
Responsible for rotation and freshness ensuring customers receive quality products
Manages shelf and store appearance, conditions and cleanliness of total store
Enforces and understands company policies, procedures and union contract agreements
Monitors associates’ weekly average hours and controls overtime usage
Assists with the implementation of company directives
Maintains a safe and secure work environment, and continually builds safety awareness
Responsible for operations of total store when opening and closing
Maintains excellent attendance and punctuality
Additional tasks as assigned/requested
Customer Service and Customer Relations
Assists in monitoring total store for ideal conditions
Handle, respond to and resolve customer issues and complaints
Ensures that customers’ needs are met and exceeded daily
Initiates customer contact
Smiles and has good eye contact and is enthusiastic with customers
Promotes, maintains and ensures customers receive high service levels
Demonstrates “sense of urgency” in maintaining proper service levels at all times
Management of Associates and Associate Relations
Responds to and resolves Associate issues including, but not limited to, schedule concerns, job performance accountability, customer complaints, contract violations and issues corrective action
Holds Associates accountable and takes appropriate actions
Provides honest and timely feedback, recognition, and/or corrective action
Demonstrates conflict resolution skills/deals with conflict honestly
Encourages teamwork throughout the store
Sets the example by working the necessary schedule to include weekends and holidays
Coaches and mentors Associates
Provides a positive environment, motivating others to succeed
Completes honest Performance Reviews and develops action plans
Communicates effectively with all store Associates
Financials
Understands all variables affecting store overall profitability including workers’ compensation, inventory control, and operating expenses
Physical Requirements
Ability to be able to stand on your feet for up to eight hours
Ability to be mobile throughout store for extended periods of time
Ability to operate electric pallet jack, high lift, baler, hand jack and safety cutter
Ability to lift products weighing up to 65 lbs (ex: floor to waist, waist to shoulder); occasionally lift up to 40 lbs overhead
Ability to push or pull 6-wheel stock carts with loads weighing up to 250 lbs and 2-wheelers with loads weighing up to 175 lbs used to transport cases of product
This job description is representative only and is not all inclusive of the responsibilities that the Associate may be required to perform.
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