Director - US Head of IT Service Management

* **Team Management**: Lead, mentor, and develop a team of technical professionals, fostering a culture of innovation, accountability, and continuous learning.* **IT Service Management:** Oversee regional implementation of an enterprise-wide Incident, Problem, and Change Management discipline.* **Service Delivery and Support**: Ensure high levels of customer satisfaction through efficient and reliable end-user services. Oversee the service desk and support teams to ensure timely and effective issue resolution, optimizing the technology experience for all employees.* **Innovation and Technology Roadmap**: Stay updated on emerging technologies, trends, and best practices in IT Service Management. Drive innovation by introducing ITIL V4 practices that enhance productivity, collaboration, and technology engagement.* **Performance Monitoring and Reporting:** Report on KPIs and metrics to track the performance, reliability, and stability of regional systems. Report regularly to senior leadership on the progress, challenges, and successes of IT Service Management.* **You demonstrate 10 + years of experience in** Technology Infrastructure Management, with a strong focus on IT Service Management (ITSM), Transformation and Project Delivery, with 5+ years in a leadership role preferably within a regulated or Financial Services industry. You have experience with ITSM tooling, ServiceNow strongly preferred. You have a Bachelor’s degree in Computer Science, Information Technology, Engineering, or a equivalent experience.* **You are also a certified professional.** Certification in ITIL Foundations is ideal. Experience in process engineering and knowledge of banking regulations and standards, such as FFIEC, PCI-DSS, or GDPR, is an asset.* We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program\*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.* Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.* We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us. #J-18808-Ljbffr