Sunlight
Head of Enhanced Care Management Operations
Sunlight, Los Angeles, California, United States, 90079
Head of Enhanced Care Management Operations
Reports to:
Kyle Sobus, CEO
— Pediatric/neonatal ICU nurse, former health plan executive, foster/adoptive parent of four children. Built Sunlight Health from lived experience navigating fragmented healthcare and child welfare systems, with deep commitment to whole-family care models.
Start Date:
January 30, 2026 (or as close as possible)
Location:
Los Angeles, CA (Hybrid: Courthouse-based + Remote)
Compensation:
Salary + Equity
We're hiring our first clinical leader — a founding operator who will wear two hats:
Phase 1 (Feb-Q1 2026):
Lead Care Manager providing direct ECM services to 100 families involved in the child welfare system while establishing operational foundations
Phase 2 (Q2+ 2026):
Head of ECM Operations building and managing a multi-site care team serving 2,500+ members across LA County
This is not a typical VP role managing established teams. This is a roll‑up‑your‑sleeves founding position where you'll provide direct care to families in the child welfare system while simultaneously architecting the operations infrastructure for rapid scale.
Direct Clinical Service Delivery
Provide Enhanced Care Management services to families involved in the child welfare system, centering the whole family unit wherever clinically feasible
Conduct comprehensive assessments of healthcare and social determinant needs for parents, caregivers, and youth
Develop and manage family-centered care plans addressing physical health, behavioral health, substance use, housing, and family stabilization
Coordinate care across multiple family members, providers, courts, child welfare agencies, and community supports
Maintain compliance with health plan (LA Care, HealthNet, Molina) and CalAIM ECM documentation and quality standards
Meet families in courthouse, community, and home settings for face‑to‑face engagement
Serve as subject matter expert on family‑centered approaches for child welfare and justice‑involved populations
Operations Infrastructure Building
Design workflows, staffing models, and clinical protocols for scalable family‑centered ECM delivery
Implement care management platform and optimize for multi‑member family workflows
Establish quality assurance, documentation standards, and audit readiness processes
Build relationships with health plans (LA Care, HealthNet, Molina) and ensure contract compliance
Develop training programs emphasizing family-centered care principles and clinical supervision frameworks
Define and track key performance metrics (family engagement, care plan completion, health outcomes, reunification support)
Partner with product and tech teams to optimize platform functionality for family-centered clinical needs
Create hiring profiles and recruitment pipelines for care team expansion
Strategic Partnership Management
Serve as clinical liaison to dependency legal services organizations, CASA programs, DCFS social workers, and court personnel
Build trust-based relationships across child welfare system stakeholders (legal advocates, child welfare agencies, community organizations)
Collaborate with operational partners on readiness and health plan engagement
Represent Sunlight Health's clinical voice and family-centered care model in partnership development and contract negotiations
What You Bring Required Qualifications
LCSW license in California
(active and in good standing) - This could be negotiated based on your background.
3-5+ years healthcare or social services operations/management experience
— you've built teams, managed programs, or led service line growth
Direct clinical experience with child welfare and/or justice-involved populations
— you understand trauma-informed care, family systems theory, dependency court processes, and whole-family engagement approaches
Track record as a founding or early operator
— you've built something from early stage and thrived in ambiguity
LA-based and committed to in‑person, courthouse‑based service delivery
Startup mentality
— comfortable with rapid iteration, high ownership, and wearing multiple hats
Mission alignment
— deep commitment to family‑centered care, serving families in crisis, and addressing systemic inequities in child welfare and healthcare
Highly Valued
ECM or CalAIM program experience (provider‑side or health plan‑side)
Lived experience with foster care, child welfare, or justice system
Experience implementing care management platforms or health IT systems
Background in dependency law, DCFS collaboration, court‑based services, or family preservation programs
Previous startup or high‑growth environment experience
What Success Looks Like By 90 Days:
Providing direct ECM services to 100 families with high engagement and quality documentation
Care management platform fully implemented and optimized for family-centered workflows
Operational playbooks drafted for family assessment, care planning, and multi-member care coordination
Strong relationships established with legal services partners, CASA programs, health plans, and child welfare stakeholders
By 6 Months:
Scaled pilot to 250+ members with consistent quality metrics and demonstrated family engagement
First care manager hired and onboarded with family-centered care training program
Quality assurance framework in place passing health plan audits
Operational readiness to expand to additional legal services organizations, CASA partners, and child welfare collaborators
By 12 Months:
Managing team of 5-10 care managers serving 2,500+ members across multiple child welfare system partnerships
Multi-site operations across LA County with documented workflows and training systems
Strong performance on health plan quality metrics (engagement, utilization, outcomes) and family-centered care delivery
Sunlight Health recognized as clinical leader in family-centered ECM for child welfare populations
Why Sunlight Health Mission-Critical Work:
You'll serve families at their most vulnerable moments, directly impacting reunification and health outcomes for entire family units — children, parents, and caregivers — in the child welfare system.
Founding Operator Equity:
Significant equity stake reflecting the foundational nature of this role.
Unique Population Focus:
Most ECM providers avoid children/youth and child welfare populations due to complexity. We lean in with a family-centered model — and we're building the category.
Tech-Enabled Scale:
Our platform and partnerships allow higher caseloads without sacrificing quality, creating sustainable economics for high-touch care.
Partnership Model:
Work alongside respected organizations across the child welfare ecosystem — dependency legal services, CASA programs, child welfare agencies, and community advocates — not in isolation.
Advisors Who Built the System:
Alex Briscoe (key architect of California's youth behavioral health benefits for Medi-Cal), Cassie Choi (ECM provider founder), and other recognized leaders in California's safety net.
Sunlight Health is reimagining Enhanced Care Management for families involved in the child welfare and justice systems. We partner with dependency legal services organizations, CASA programs, child welfare agencies, and community advocates to deliver tech-enabled, family-centered ECM services that address both healthcare and social determinants of health.
We serve families at their most critical moments — when reunification, stability, and health outcomes hang in the balance. Our model centers the entire family unit, not just the child in care. We recognize that healthcare navigation is critical to family preservation and reunification, and we meet families where they are: in courthouses, in communities, and in their lives. Where clinically appropriate, we work with parents, caregivers, and youth together — addressing the interconnected health and social needs that impact family stability.
Our Impact:
Supporting 5,000 California youth and families through existing platforms
Partnering with 16 CASA and child welfare organizations statewide
Launching in LA County with partnerships across dependency legal services, CASA programs, and child welfare stakeholders serving 12,000+ ECM-eligible families
The pay range for this role is:
200,000 - 225,000 USD per year (California Office)
#J-18808-Ljbffr
Kyle Sobus, CEO
— Pediatric/neonatal ICU nurse, former health plan executive, foster/adoptive parent of four children. Built Sunlight Health from lived experience navigating fragmented healthcare and child welfare systems, with deep commitment to whole-family care models.
Start Date:
January 30, 2026 (or as close as possible)
Location:
Los Angeles, CA (Hybrid: Courthouse-based + Remote)
Compensation:
Salary + Equity
We're hiring our first clinical leader — a founding operator who will wear two hats:
Phase 1 (Feb-Q1 2026):
Lead Care Manager providing direct ECM services to 100 families involved in the child welfare system while establishing operational foundations
Phase 2 (Q2+ 2026):
Head of ECM Operations building and managing a multi-site care team serving 2,500+ members across LA County
This is not a typical VP role managing established teams. This is a roll‑up‑your‑sleeves founding position where you'll provide direct care to families in the child welfare system while simultaneously architecting the operations infrastructure for rapid scale.
Direct Clinical Service Delivery
Provide Enhanced Care Management services to families involved in the child welfare system, centering the whole family unit wherever clinically feasible
Conduct comprehensive assessments of healthcare and social determinant needs for parents, caregivers, and youth
Develop and manage family-centered care plans addressing physical health, behavioral health, substance use, housing, and family stabilization
Coordinate care across multiple family members, providers, courts, child welfare agencies, and community supports
Maintain compliance with health plan (LA Care, HealthNet, Molina) and CalAIM ECM documentation and quality standards
Meet families in courthouse, community, and home settings for face‑to‑face engagement
Serve as subject matter expert on family‑centered approaches for child welfare and justice‑involved populations
Operations Infrastructure Building
Design workflows, staffing models, and clinical protocols for scalable family‑centered ECM delivery
Implement care management platform and optimize for multi‑member family workflows
Establish quality assurance, documentation standards, and audit readiness processes
Build relationships with health plans (LA Care, HealthNet, Molina) and ensure contract compliance
Develop training programs emphasizing family-centered care principles and clinical supervision frameworks
Define and track key performance metrics (family engagement, care plan completion, health outcomes, reunification support)
Partner with product and tech teams to optimize platform functionality for family-centered clinical needs
Create hiring profiles and recruitment pipelines for care team expansion
Strategic Partnership Management
Serve as clinical liaison to dependency legal services organizations, CASA programs, DCFS social workers, and court personnel
Build trust-based relationships across child welfare system stakeholders (legal advocates, child welfare agencies, community organizations)
Collaborate with operational partners on readiness and health plan engagement
Represent Sunlight Health's clinical voice and family-centered care model in partnership development and contract negotiations
What You Bring Required Qualifications
LCSW license in California
(active and in good standing) - This could be negotiated based on your background.
3-5+ years healthcare or social services operations/management experience
— you've built teams, managed programs, or led service line growth
Direct clinical experience with child welfare and/or justice-involved populations
— you understand trauma-informed care, family systems theory, dependency court processes, and whole-family engagement approaches
Track record as a founding or early operator
— you've built something from early stage and thrived in ambiguity
LA-based and committed to in‑person, courthouse‑based service delivery
Startup mentality
— comfortable with rapid iteration, high ownership, and wearing multiple hats
Mission alignment
— deep commitment to family‑centered care, serving families in crisis, and addressing systemic inequities in child welfare and healthcare
Highly Valued
ECM or CalAIM program experience (provider‑side or health plan‑side)
Lived experience with foster care, child welfare, or justice system
Experience implementing care management platforms or health IT systems
Background in dependency law, DCFS collaboration, court‑based services, or family preservation programs
Previous startup or high‑growth environment experience
What Success Looks Like By 90 Days:
Providing direct ECM services to 100 families with high engagement and quality documentation
Care management platform fully implemented and optimized for family-centered workflows
Operational playbooks drafted for family assessment, care planning, and multi-member care coordination
Strong relationships established with legal services partners, CASA programs, health plans, and child welfare stakeholders
By 6 Months:
Scaled pilot to 250+ members with consistent quality metrics and demonstrated family engagement
First care manager hired and onboarded with family-centered care training program
Quality assurance framework in place passing health plan audits
Operational readiness to expand to additional legal services organizations, CASA partners, and child welfare collaborators
By 12 Months:
Managing team of 5-10 care managers serving 2,500+ members across multiple child welfare system partnerships
Multi-site operations across LA County with documented workflows and training systems
Strong performance on health plan quality metrics (engagement, utilization, outcomes) and family-centered care delivery
Sunlight Health recognized as clinical leader in family-centered ECM for child welfare populations
Why Sunlight Health Mission-Critical Work:
You'll serve families at their most vulnerable moments, directly impacting reunification and health outcomes for entire family units — children, parents, and caregivers — in the child welfare system.
Founding Operator Equity:
Significant equity stake reflecting the foundational nature of this role.
Unique Population Focus:
Most ECM providers avoid children/youth and child welfare populations due to complexity. We lean in with a family-centered model — and we're building the category.
Tech-Enabled Scale:
Our platform and partnerships allow higher caseloads without sacrificing quality, creating sustainable economics for high-touch care.
Partnership Model:
Work alongside respected organizations across the child welfare ecosystem — dependency legal services, CASA programs, child welfare agencies, and community advocates — not in isolation.
Advisors Who Built the System:
Alex Briscoe (key architect of California's youth behavioral health benefits for Medi-Cal), Cassie Choi (ECM provider founder), and other recognized leaders in California's safety net.
Sunlight Health is reimagining Enhanced Care Management for families involved in the child welfare and justice systems. We partner with dependency legal services organizations, CASA programs, child welfare agencies, and community advocates to deliver tech-enabled, family-centered ECM services that address both healthcare and social determinants of health.
We serve families at their most critical moments — when reunification, stability, and health outcomes hang in the balance. Our model centers the entire family unit, not just the child in care. We recognize that healthcare navigation is critical to family preservation and reunification, and we meet families where they are: in courthouses, in communities, and in their lives. Where clinically appropriate, we work with parents, caregivers, and youth together — addressing the interconnected health and social needs that impact family stability.
Our Impact:
Supporting 5,000 California youth and families through existing platforms
Partnering with 16 CASA and child welfare organizations statewide
Launching in LA County with partnerships across dependency legal services, CASA programs, and child welfare stakeholders serving 12,000+ ECM-eligible families
The pay range for this role is:
200,000 - 225,000 USD per year (California Office)
#J-18808-Ljbffr