Direct Recruiters Inc.
Client Summary
Uses advanced technology to support more efficient care coordination and management.
Designed to help care teams operate effectively at scale.
Focuses on improving workflows, productivity, and operational efficiency.
Supports proactive risk management and improved care delivery.
Aims to reduce costs while enabling readiness for value-based care models.
Position Responsibilities
Lead the Customer Success team to drive adoption, retention, and expansion (upsell and cross-sell) across healthcare provider and partner accounts
Build and execute scalable playbooks for onboarding, engagement, ongoing support, and account growth
Serve as a strategic partner to customers, ensuring they achieve measurable outcomes, ROI, and increasing value over time
Identify expansion opportunities within existing accounts and partner closely with Sales on upsells and account growth strategy
Develop frameworks for tracking KPIs, customer health scores, churn risk, and expansion signals
Collaborate with Sales, Product, and Operations to represent the voice of the customer and influence roadmap and packaging
Recruit, mentor, and grow a high-performing Customer Success team as the company scales
Experience & Skills Required Experience and Qualifications
5+ years of experience in Customer Success, Account Management, or related roles, with at least 3+ years in a leadership position of Director or Higher.
Strong background in SaaS is required. Experience in healthcare technology or digital health is a plus. Proven experience driving upsell, cross-sell and expansion SaaS revenue in a growth-stage Tech Startup environment
Demonstrated success improving retention, expansion ARR, and customer lifetime value
Strong operational mindset with the ability to design and execute scalable CS and expansion processes
Excellent communication and relationship-building skills at both executive and operational levels
A data-driven leader who balances strategic vision with hands‑on execution
Compensation $160k
Participation in Medical, Vision and Dental Insurance (Benefits includes option for FSA, HAS and transit tax benefits)
Participation in 401K (currently no matching)
18 days PTO
Stock Options
#J-18808-Ljbffr
Uses advanced technology to support more efficient care coordination and management.
Designed to help care teams operate effectively at scale.
Focuses on improving workflows, productivity, and operational efficiency.
Supports proactive risk management and improved care delivery.
Aims to reduce costs while enabling readiness for value-based care models.
Position Responsibilities
Lead the Customer Success team to drive adoption, retention, and expansion (upsell and cross-sell) across healthcare provider and partner accounts
Build and execute scalable playbooks for onboarding, engagement, ongoing support, and account growth
Serve as a strategic partner to customers, ensuring they achieve measurable outcomes, ROI, and increasing value over time
Identify expansion opportunities within existing accounts and partner closely with Sales on upsells and account growth strategy
Develop frameworks for tracking KPIs, customer health scores, churn risk, and expansion signals
Collaborate with Sales, Product, and Operations to represent the voice of the customer and influence roadmap and packaging
Recruit, mentor, and grow a high-performing Customer Success team as the company scales
Experience & Skills Required Experience and Qualifications
5+ years of experience in Customer Success, Account Management, or related roles, with at least 3+ years in a leadership position of Director or Higher.
Strong background in SaaS is required. Experience in healthcare technology or digital health is a plus. Proven experience driving upsell, cross-sell and expansion SaaS revenue in a growth-stage Tech Startup environment
Demonstrated success improving retention, expansion ARR, and customer lifetime value
Strong operational mindset with the ability to design and execute scalable CS and expansion processes
Excellent communication and relationship-building skills at both executive and operational levels
A data-driven leader who balances strategic vision with hands‑on execution
Compensation $160k
Participation in Medical, Vision and Dental Insurance (Benefits includes option for FSA, HAS and transit tax benefits)
Participation in 401K (currently no matching)
18 days PTO
Stock Options
#J-18808-Ljbffr