Chimes International, Ltd.
Overnight Supervisor (9:30pm - 6:00am)
Chimes International, Ltd., Baltimore, Maryland, United States, 21276
BWI Airport, Baltimore, MD 212408766, USA
The following describes the responsibilities, qualifications, and benefits for the role outlined in this posting. This position is designated as essential.
Responsibilities
Responsible for the day-to-day performance of all personnel under supervision on their shifts for the terminal cleaning areas/zones assigned. Oversee janitorial/custodial services, including supervising, training, and inspection per contract specifications. Position requires strong interpersonal skills and respect for persons with disabilities. Comply with all Agency policies and procedures and follow contract specifications. Manage and supervise custodian assignments for the cleaning crews for a specific shift/area. Evaluate/supervise assigned custodial staff. Maintain positive relationships with staff members. Assign, oversee, and inspect cleaning activities to meet or exceed contract requirements for quality and timeliness. Schedule general janitorial services in accordance with contract specifications (daily, weekly, bi-weekly, quarterly, semi-annually and annually). Ensure compliance with dress code and personal hygiene standards for self and staff. Make necessary changes in custodial workforce to complete all work assignments according to timelines and schedules. Train employees in proper cleaning procedures per contract specifications. Identify sub-standard cleaning procedures, processes, and misuse of materials; assist in correcting deficiencies. Maintain daily log of cleaning discrepancies noticed during shift. Report malfunctioning restroom fixtures, expended bulbs, and other repairs to the MAA, Project Manager, Assistant Project Manager or Shift Manager. Work with inspectors to resolve cleaning problems and prevent recurrence of discrepancies. Based on Shift Manager input, take corrective action to fix sub-standard procedures and misuse of materials. Train custodial staff on new/improved procedures and provide training as needed. Review Chimes (JAMS) Inspection Reports daily and ensure corrective action by Crew Leaders. Notify Shift Manager and APM if discrepancies are outside scope or are emergencies. Suggest solutions to operational challenges to the Shift Manager. Accept service requests and, with Shift Manager or PM/APM approval, provide service based on agreement. Complete and submit required daily, weekly, and monthly reports to Chimes, MAA, Project Manager, Assistant Project Manager, or Shift Manager. Manage, review, track, edit/correct all daily paperwork completed by employees. Review and ensure time sheets are submitted timely to the Shift Managers. Maintain, monitor, and review daily time/attendance records on custodial crews. Notify APM & Shift Managers of No Call/No Shows. Assist Shift Managers as requested for payroll concerns and badging renewal dates. Monitor vacation requests and ensure submission two weeks prior to requested dates. Maintain required custodial personnel, supply, and equipment records. Review and monitor restroom inspection sheets and all inventory and equipment logs. Review and monitor all uniform requests and deploy to Equipment Manager. Report equipment downtime and provide status reports on equipment use and condition for the specific shift/piers. Maintain and monitor equipment and sign-off sheets to ensure return in working order. Review and monitor all training requests and work with Training Manager to implement programs and processes. Conduct safety training and implement safety policy and procedures related to janitorial equipment and chemical use. Meet with staff regularly to review contract needs and attend all monthly management meetings. Sign for inspection reports and other correspondence on behalf of the contractor. Maintain continual communication with the MAA and BWI Airport Operations Center during normal working hours to respond to problems. Take necessary steps to improve quality identified by MAA Inspectors or Elliott Reports as substandard/unsatisfactory. React immediately to custodial emergencies and assist in implementing inclement weather and emergency plans for one of the three shifts. Observe BWI Security Procedures for unescorted access privileges to the SIDA and ensure staff compliance. Comply with MAA site rules, security and safety guidelines, and Chimes Rules For The Workplace and ensure employee compliance. Secondary Functions
Serve as liaison with community agencies including job coach pre-scheduling one week in advance per Chimes procedures. Assist in planning and implementation of staff development programs. Perform other duties as needed. Duties, responsibilities, and tasks may change at any time with or without notice. Physical Abilities
Ability to stand or walk for long periods. Ability to go up and down stairs. Ability to reach above the head, bend, kneel, stoop, and crawl. Ability to lift, carry, and push up to 20 lbs regularly and up to 50 lbs as needed. Ability to work in dusty spaces or adverse weather conditions. Ability to see details on floors, above the head, or on surfaces. Job Competencies
Ability to work independently and collaboratively with others. Ability to communicate effectively with employees and government staff. Ability to supervise and develop others. Ability to make decisions and solve problems. Ability to plan, implement, organize, and prioritize. Ability to be flexible and dedicated to quality and customer service. Ability to manage multiple tasks effectively. Ability to react immediately to emergency situations. Ability to analyze data and recommend corrective action. Ability to read, write, and speak English. Ability to use technology for completion of job duties. Ability to manipulate numbers and maintain and submit reports on time. Ability to understand and apply technical written material. Ability to understand and comply with safety procedures and environmental requirements. Ability to operate machinery safely and properly; use and care for equipment and cleaning supplies. Ability to complete tasks with numerous interruptions and attend work regularly. Ability to work a flexible schedule as required and maintain confidentiality. Ability to participate in training and work-related meetings and demonstrate integrity and ethical standards. Ability to engage with others positively and courteously and provide guidance, direction, and technical support. Ability to comply with all building, security, and company policies and procedures. Other Requirements
Valid driver’s license from state of residence with at least 3 years of validity remaining; driving experience and acceptable driving record per Agency and Chimes policies. If driving a 15-passenger van, must be at least 25 years old. This position is designated as essential. This means that when the facility is faced with an institutional emergency, employees in this position may be required to remain at their work location or report to work to protect, recover, and continue operations at the facility. Education
Bachelor’s degree from an accredited four-year college or university. Valid CPR/First Response certification. Knowledge of green cleaning principles and CIMS certification requirements. Knowledge of electronic tracking systems such as MAXIMO, SAMS, TAMS, JAMS. Knowledge of regulatory standards, hospital standards, and facility management. Knowledge about regulations for SDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens. Experience
Minimum two (3) years’ experience in custodial supervision and administrative duties. Additional experience can be substituted for education on a year-for-year basis up to four years. Janitorial/custodial experience preferred. Demonstrated knowledge of building service management as well as relevant equipment and chemicals and their applications. Notes
At the discretion of the Personnel Officer, additional related experience and/or education may be substituted for the stated requirements. What’s in it for you?
Total Rewards (Full-Time = >30 hours/week): Medical, Dental, and Vision Insurance Flexible Spending Accounts Life Insurance Disability Insurance Paid Time Off 403(b) with Company Match Transportation Subsidy Employee Recognition Programs Referral Bonus opportunities And More! Equal Opportunity
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of rights under federal employment laws. For more information, please review the Know Your Rights notice from the Department of Labor.
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Responsible for the day-to-day performance of all personnel under supervision on their shifts for the terminal cleaning areas/zones assigned. Oversee janitorial/custodial services, including supervising, training, and inspection per contract specifications. Position requires strong interpersonal skills and respect for persons with disabilities. Comply with all Agency policies and procedures and follow contract specifications. Manage and supervise custodian assignments for the cleaning crews for a specific shift/area. Evaluate/supervise assigned custodial staff. Maintain positive relationships with staff members. Assign, oversee, and inspect cleaning activities to meet or exceed contract requirements for quality and timeliness. Schedule general janitorial services in accordance with contract specifications (daily, weekly, bi-weekly, quarterly, semi-annually and annually). Ensure compliance with dress code and personal hygiene standards for self and staff. Make necessary changes in custodial workforce to complete all work assignments according to timelines and schedules. Train employees in proper cleaning procedures per contract specifications. Identify sub-standard cleaning procedures, processes, and misuse of materials; assist in correcting deficiencies. Maintain daily log of cleaning discrepancies noticed during shift. Report malfunctioning restroom fixtures, expended bulbs, and other repairs to the MAA, Project Manager, Assistant Project Manager or Shift Manager. Work with inspectors to resolve cleaning problems and prevent recurrence of discrepancies. Based on Shift Manager input, take corrective action to fix sub-standard procedures and misuse of materials. Train custodial staff on new/improved procedures and provide training as needed. Review Chimes (JAMS) Inspection Reports daily and ensure corrective action by Crew Leaders. Notify Shift Manager and APM if discrepancies are outside scope or are emergencies. Suggest solutions to operational challenges to the Shift Manager. Accept service requests and, with Shift Manager or PM/APM approval, provide service based on agreement. Complete and submit required daily, weekly, and monthly reports to Chimes, MAA, Project Manager, Assistant Project Manager, or Shift Manager. Manage, review, track, edit/correct all daily paperwork completed by employees. Review and ensure time sheets are submitted timely to the Shift Managers. Maintain, monitor, and review daily time/attendance records on custodial crews. Notify APM & Shift Managers of No Call/No Shows. Assist Shift Managers as requested for payroll concerns and badging renewal dates. Monitor vacation requests and ensure submission two weeks prior to requested dates. Maintain required custodial personnel, supply, and equipment records. Review and monitor restroom inspection sheets and all inventory and equipment logs. Review and monitor all uniform requests and deploy to Equipment Manager. Report equipment downtime and provide status reports on equipment use and condition for the specific shift/piers. Maintain and monitor equipment and sign-off sheets to ensure return in working order. Review and monitor all training requests and work with Training Manager to implement programs and processes. Conduct safety training and implement safety policy and procedures related to janitorial equipment and chemical use. Meet with staff regularly to review contract needs and attend all monthly management meetings. Sign for inspection reports and other correspondence on behalf of the contractor. Maintain continual communication with the MAA and BWI Airport Operations Center during normal working hours to respond to problems. Take necessary steps to improve quality identified by MAA Inspectors or Elliott Reports as substandard/unsatisfactory. React immediately to custodial emergencies and assist in implementing inclement weather and emergency plans for one of the three shifts. Observe BWI Security Procedures for unescorted access privileges to the SIDA and ensure staff compliance. Comply with MAA site rules, security and safety guidelines, and Chimes Rules For The Workplace and ensure employee compliance. Secondary Functions
Serve as liaison with community agencies including job coach pre-scheduling one week in advance per Chimes procedures. Assist in planning and implementation of staff development programs. Perform other duties as needed. Duties, responsibilities, and tasks may change at any time with or without notice. Physical Abilities
Ability to stand or walk for long periods. Ability to go up and down stairs. Ability to reach above the head, bend, kneel, stoop, and crawl. Ability to lift, carry, and push up to 20 lbs regularly and up to 50 lbs as needed. Ability to work in dusty spaces or adverse weather conditions. Ability to see details on floors, above the head, or on surfaces. Job Competencies
Ability to work independently and collaboratively with others. Ability to communicate effectively with employees and government staff. Ability to supervise and develop others. Ability to make decisions and solve problems. Ability to plan, implement, organize, and prioritize. Ability to be flexible and dedicated to quality and customer service. Ability to manage multiple tasks effectively. Ability to react immediately to emergency situations. Ability to analyze data and recommend corrective action. Ability to read, write, and speak English. Ability to use technology for completion of job duties. Ability to manipulate numbers and maintain and submit reports on time. Ability to understand and apply technical written material. Ability to understand and comply with safety procedures and environmental requirements. Ability to operate machinery safely and properly; use and care for equipment and cleaning supplies. Ability to complete tasks with numerous interruptions and attend work regularly. Ability to work a flexible schedule as required and maintain confidentiality. Ability to participate in training and work-related meetings and demonstrate integrity and ethical standards. Ability to engage with others positively and courteously and provide guidance, direction, and technical support. Ability to comply with all building, security, and company policies and procedures. Other Requirements
Valid driver’s license from state of residence with at least 3 years of validity remaining; driving experience and acceptable driving record per Agency and Chimes policies. If driving a 15-passenger van, must be at least 25 years old. This position is designated as essential. This means that when the facility is faced with an institutional emergency, employees in this position may be required to remain at their work location or report to work to protect, recover, and continue operations at the facility. Education
Bachelor’s degree from an accredited four-year college or university. Valid CPR/First Response certification. Knowledge of green cleaning principles and CIMS certification requirements. Knowledge of electronic tracking systems such as MAXIMO, SAMS, TAMS, JAMS. Knowledge of regulatory standards, hospital standards, and facility management. Knowledge about regulations for SDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens. Experience
Minimum two (3) years’ experience in custodial supervision and administrative duties. Additional experience can be substituted for education on a year-for-year basis up to four years. Janitorial/custodial experience preferred. Demonstrated knowledge of building service management as well as relevant equipment and chemicals and their applications. Notes
At the discretion of the Personnel Officer, additional related experience and/or education may be substituted for the stated requirements. What’s in it for you?
Total Rewards (Full-Time = >30 hours/week): Medical, Dental, and Vision Insurance Flexible Spending Accounts Life Insurance Disability Insurance Paid Time Off 403(b) with Company Match Transportation Subsidy Employee Recognition Programs Referral Bonus opportunities And More! Equal Opportunity
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of rights under federal employment laws. For more information, please review the Know Your Rights notice from the Department of Labor.
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