Director, Contact Center Forecasting & Workload Management

A financial services organization is looking for a Director, Workload Planning and Forecasting. This role is crucial for optimizing contact center operations, including scheduling and forecasting. Candidates should have extensive experience in workforce management, proven leadership skills, and familiarity with industry tools like NICE WFM and Genesys Decisions. The position offers a competitive salary range and requires in-office presence four days a week, primarily based in Charlotte, NC. #J-18808-Ljbffr