Ochsner Health
Patient Navigator - OLG Access to Care - Full Time
Ochsner Health, Arbolada Addition, Louisiana, United States
We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, innovate. We believe every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
This job answers incoming calls and makes outgoing calls to schedule patients in technology systems, ensuring a match of physician-specific scheduling guidelines with patient appointment preferences system-wide. Collects and maintains accurate, basic patient information relating to registration and insurance in compliance with HIPAA guidelines. Answers general inquiries or provider questions and directs non-scheduling calls to the appropriate department.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.
Education Required – High school diploma or equivalent
Preferred – Associate degree in related field
Work Experience Required – One year of experience in healthcare, customer service, or related field
Preferred – Experience in EPIC or other electronic medical record
Knowledge, Skills & Abilities (KSAs)
Effective verbal and written communication skills and the ability to present information clearly and professionally to a diverse range of people using appropriate tone and inflection.
Must be proficient with advanced Windows-style applications, various software packages specific to role and keyboard.
Interpersonal skills to establish and maintain friendly and cooperative work relationships.
Ability to adapt to regional or system changes.
Ability to prioritize, organize, and coordinate multiple work assignments in a fast-paced environment.
Excellent customer relation skills and ability to maintain a professional demeanor.
Ability to utilize multi-functional systems.
Demonstrate proficiency in Epic during introductory period.
Ability to work collaboratively with other departments and functional areas.
Able to multi-task.
Able to demonstrate critical thinking skills.
Must have transportation to travel to designated organizational facility, as needed.
Knowledge of medical terminology.
Job Duties
Complete all appointment scheduling, cancellation, and confirmation requests within scheduling guidelines to provide the first available appointment in conjunction with patient preferences for time, date, and location and document interactions in the customer relationship management system.
Accurately complete basic registration, demographic and insurance information, avoiding duplicate accounts, to ensure timely and accurate payment for services while scheduling appointments.
Schedule patient appointments system-wide for providers, including specialty and ancillary services, providing proper prep instructions for ancillary and diagnostic procedures and tests using physician specific and department guidelines.
Appropriately address patients’ emergency/urgent needs utilizing and adhering to the company’s Telephone Receptionist Emergency/Suicide Protocol.
Process messages from sources including voice, live chats, patient portals, and texts related to patient and physician requests such as appointments, referrals, prescriptions, and complaints ensuring that all information contained in the message is accurate.
Assist with training initiatives for new hires and complete daily work assignments to contribute to contact center metrics and performance expectations, including providing one-call resolution.
Adapt behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Perform other related duties as assigned.
Physical and Environmental Demands Information about physical and environmental demands, including sedentary work requirements, exposure risk and safety considerations.
Are you ready to make a difference? Apply Today!
Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.
Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.
Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
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At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
This job answers incoming calls and makes outgoing calls to schedule patients in technology systems, ensuring a match of physician-specific scheduling guidelines with patient appointment preferences system-wide. Collects and maintains accurate, basic patient information relating to registration and insurance in compliance with HIPAA guidelines. Answers general inquiries or provider questions and directs non-scheduling calls to the appropriate department.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.
Education Required – High school diploma or equivalent
Preferred – Associate degree in related field
Work Experience Required – One year of experience in healthcare, customer service, or related field
Preferred – Experience in EPIC or other electronic medical record
Knowledge, Skills & Abilities (KSAs)
Effective verbal and written communication skills and the ability to present information clearly and professionally to a diverse range of people using appropriate tone and inflection.
Must be proficient with advanced Windows-style applications, various software packages specific to role and keyboard.
Interpersonal skills to establish and maintain friendly and cooperative work relationships.
Ability to adapt to regional or system changes.
Ability to prioritize, organize, and coordinate multiple work assignments in a fast-paced environment.
Excellent customer relation skills and ability to maintain a professional demeanor.
Ability to utilize multi-functional systems.
Demonstrate proficiency in Epic during introductory period.
Ability to work collaboratively with other departments and functional areas.
Able to multi-task.
Able to demonstrate critical thinking skills.
Must have transportation to travel to designated organizational facility, as needed.
Knowledge of medical terminology.
Job Duties
Complete all appointment scheduling, cancellation, and confirmation requests within scheduling guidelines to provide the first available appointment in conjunction with patient preferences for time, date, and location and document interactions in the customer relationship management system.
Accurately complete basic registration, demographic and insurance information, avoiding duplicate accounts, to ensure timely and accurate payment for services while scheduling appointments.
Schedule patient appointments system-wide for providers, including specialty and ancillary services, providing proper prep instructions for ancillary and diagnostic procedures and tests using physician specific and department guidelines.
Appropriately address patients’ emergency/urgent needs utilizing and adhering to the company’s Telephone Receptionist Emergency/Suicide Protocol.
Process messages from sources including voice, live chats, patient portals, and texts related to patient and physician requests such as appointments, referrals, prescriptions, and complaints ensuring that all information contained in the message is accurate.
Assist with training initiatives for new hires and complete daily work assignments to contribute to contact center metrics and performance expectations, including providing one-call resolution.
Adapt behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Perform other related duties as assigned.
Physical and Environmental Demands Information about physical and environmental demands, including sedentary work requirements, exposure risk and safety considerations.
Are you ready to make a difference? Apply Today!
Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.
Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.
Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
#J-18808-Ljbffr