tastytrade
CompanyName:
tastytrade
Role:
Trade Desk Representative - Inbound Phone Representative/Inbound Chat and Email Representative
Location:
Chicago, IL – In-Person Licensure Required:
FINRA Series 3, 7, and 63 Certified As a Trade Desk Representative with tastytrade, you will be responsible for providing effective customer service for tastytrade customers by utilizing sharp, in-depth knowledge of all retail brokerage services. This would include trading software features and functionality, account management, and any other questions about the tastytrade platform. What You’ll Do
Work schedule: Monday - Friday, 7 AM - 4 PM or 8 AM - 5 PM, depending on staffing needs Provide friendly, accurate, and efficient support via phone calls Assist customers with complex option order execution Analyze customers positions and provide advantages and disadvantages for various strategies Work with customers to identify their needs as self-directed investors and provide solutions in a timely manner Who You Are
Comfortable commuting to the office 5 days/week FINRA Series 3, 7, and 63 Certified Familiar with Regulation T and portfolio margin accounts Strong interpersonal skills, effective in customer interactions, and ability to identify appropriate solutions Extremely proficient with use of technology Understanding of option execution mechanics and pricing Knowledge of futures and options on futures Ability to multitask in a fast-paced environment At least 2-3 years of experience in a similar role with high call volume Compensation and Benefits
Salary Range: $70,000 - $90,000 Discretionary performance bonus: 8-12% of base salary based on individual and company performance Benefits referenced in the original posting include performance bonuses, stock purchase options, 401k plan, paid vacation days, paid sick days, pet insurance, wellness & mental health programs, charitable donation matching, daily catered lunch when in the office, full kitchen with snacks and beverages, shuttle to/from Metra About tastytrade IG North America is home to tastytrade, tasty live, tastyfx, and tastycrypto—a family of brands built to democratize trading and empower individual investors. Founded in Chicago by the creators of thinkorswim and acquired by London-based IG Group in 2021, we combine startup innovation with the backing of a global fintech leader with 50+ years of experience. From our headquarters in Chicago's Fulton Market, our team builds award-winning trading platforms, produces live financial education content daily, and creates technology that makes complex markets accessible. tastytrade is our retail brokerage for self-directed investing and trading, with tasty live providing content to educate our customers. tastyfx is the fastest-growing forex broker in the US, and tastycrypto provides self-custody digital wallets for decentralized finance. We are a lean, collaborative team that values autonomy, pragmatism, and impact. Whether you’re rebuilding technology, creating content, serving customers, or supporting operations, you’ll work alongside people who are passionate about disrupting traditional finance and genuinely care about helping traders succeed. Our culture rewards initiative, embraces experimentation, and measures success by the value we create for our users. Location : Our office is in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars. tastytrade | tasty live | tastyfx | tastycrypto 1330 W Fulton Market, Chicago, IL 60607 Note : Some non-essential application form content (e.g., job alerts, file-type notes, and extended voluntary disclosures) from the original posting has been omitted to improve readability and compliance while preserving core responsibilities and qualifications. The employer remains committed to equal opportunity employment.
#J-18808-Ljbffr
tastytrade
Role:
Trade Desk Representative - Inbound Phone Representative/Inbound Chat and Email Representative
Location:
Chicago, IL – In-Person Licensure Required:
FINRA Series 3, 7, and 63 Certified As a Trade Desk Representative with tastytrade, you will be responsible for providing effective customer service for tastytrade customers by utilizing sharp, in-depth knowledge of all retail brokerage services. This would include trading software features and functionality, account management, and any other questions about the tastytrade platform. What You’ll Do
Work schedule: Monday - Friday, 7 AM - 4 PM or 8 AM - 5 PM, depending on staffing needs Provide friendly, accurate, and efficient support via phone calls Assist customers with complex option order execution Analyze customers positions and provide advantages and disadvantages for various strategies Work with customers to identify their needs as self-directed investors and provide solutions in a timely manner Who You Are
Comfortable commuting to the office 5 days/week FINRA Series 3, 7, and 63 Certified Familiar with Regulation T and portfolio margin accounts Strong interpersonal skills, effective in customer interactions, and ability to identify appropriate solutions Extremely proficient with use of technology Understanding of option execution mechanics and pricing Knowledge of futures and options on futures Ability to multitask in a fast-paced environment At least 2-3 years of experience in a similar role with high call volume Compensation and Benefits
Salary Range: $70,000 - $90,000 Discretionary performance bonus: 8-12% of base salary based on individual and company performance Benefits referenced in the original posting include performance bonuses, stock purchase options, 401k plan, paid vacation days, paid sick days, pet insurance, wellness & mental health programs, charitable donation matching, daily catered lunch when in the office, full kitchen with snacks and beverages, shuttle to/from Metra About tastytrade IG North America is home to tastytrade, tasty live, tastyfx, and tastycrypto—a family of brands built to democratize trading and empower individual investors. Founded in Chicago by the creators of thinkorswim and acquired by London-based IG Group in 2021, we combine startup innovation with the backing of a global fintech leader with 50+ years of experience. From our headquarters in Chicago's Fulton Market, our team builds award-winning trading platforms, produces live financial education content daily, and creates technology that makes complex markets accessible. tastytrade is our retail brokerage for self-directed investing and trading, with tasty live providing content to educate our customers. tastyfx is the fastest-growing forex broker in the US, and tastycrypto provides self-custody digital wallets for decentralized finance. We are a lean, collaborative team that values autonomy, pragmatism, and impact. Whether you’re rebuilding technology, creating content, serving customers, or supporting operations, you’ll work alongside people who are passionate about disrupting traditional finance and genuinely care about helping traders succeed. Our culture rewards initiative, embraces experimentation, and measures success by the value we create for our users. Location : Our office is in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars. tastytrade | tasty live | tastyfx | tastycrypto 1330 W Fulton Market, Chicago, IL 60607 Note : Some non-essential application form content (e.g., job alerts, file-type notes, and extended voluntary disclosures) from the original posting has been omitted to improve readability and compliance while preserving core responsibilities and qualifications. The employer remains committed to equal opportunity employment.
#J-18808-Ljbffr