UnitedHealth Group
Patient Care Coordinator - 2329288
UnitedHealth Group, Oklahoma City, Oklahoma, United States
$1,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Internal Medicine Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.
Hours:
Monday through Friday, 38.75‑hour work week between the hours of 8:30 am to 5:00 pm.
Location:
4 Brotherton Way, Auburn, MA 01501
Primary Responsibilities:
Obtain accurate and updated patient information, such as name, address, insurance information
Perform insurance verification on the date of service
Obtain patient signatures for required documents
Upload a valid Government issued state ID of patient and patient insurance cards
File and maintain medical records
Consistently correct registration work queue errors
Confirms and schedule appointments
Answer telephone calls promptly and courteously
Perform referral documentation promptly
Work daily in the claims edit work queue to correct registration errors for submission to insurance companies
Perform certain follow‑up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow‑up appointments and obtaining copies lab results or specialist reports
Adhere to the standards identified via Sparq regarding Optum Employee Policies
Work cohesively with fellow employees to achieve specific team goals
Keep abreast on current medical requirements relevant to position, maintaining patient confidentiality and abiding by HIPAA and OSHA requirements
Comfortable working in high‑pace environment
Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
Assure the continuity of care through scheduling and tracking systems
Provide effective communication to patient/family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
Notify clinical staff of schedule changes as they occur
Comply with administrative policies to ensure quality of care
Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and/or scanning documents and assigning to the appropriate electronic chart
Participate in orientation (scheduling segment) of new field employees and distribute updates and changes as needed
Perform other related duties and assignments as required
What are the reasons to consider working for UnitedHealth Group? Competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.
The following benefits are offered:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life & AD&D Insurance along with Short‑term and Long‑term disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Required Qualifications:
High School Diploma/GED (or higher)
1+ years of customer service or healthcare related experience
Intermediate level of computer proficiency including MS Word, Excel and Outlook and ability to use multiple web applications
Preferred Qualifications:
1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co‑pays and maintaining medical records
Knowledge of Epic EMR software
Soft Skills:
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi‑task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast‑paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely conveying information to others
PLEASE NOTE The sign‑on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full‑time, part‑time or per diem basis ("Internal Candidates") are not eligible to receive a sign‑on bonus.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.00 to $27.69 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Internal Medicine Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.
Hours:
Monday through Friday, 38.75‑hour work week between the hours of 8:30 am to 5:00 pm.
Location:
4 Brotherton Way, Auburn, MA 01501
Primary Responsibilities:
Obtain accurate and updated patient information, such as name, address, insurance information
Perform insurance verification on the date of service
Obtain patient signatures for required documents
Upload a valid Government issued state ID of patient and patient insurance cards
File and maintain medical records
Consistently correct registration work queue errors
Confirms and schedule appointments
Answer telephone calls promptly and courteously
Perform referral documentation promptly
Work daily in the claims edit work queue to correct registration errors for submission to insurance companies
Perform certain follow‑up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow‑up appointments and obtaining copies lab results or specialist reports
Adhere to the standards identified via Sparq regarding Optum Employee Policies
Work cohesively with fellow employees to achieve specific team goals
Keep abreast on current medical requirements relevant to position, maintaining patient confidentiality and abiding by HIPAA and OSHA requirements
Comfortable working in high‑pace environment
Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
Assure the continuity of care through scheduling and tracking systems
Provide effective communication to patient/family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
Notify clinical staff of schedule changes as they occur
Comply with administrative policies to ensure quality of care
Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and/or scanning documents and assigning to the appropriate electronic chart
Participate in orientation (scheduling segment) of new field employees and distribute updates and changes as needed
Perform other related duties and assignments as required
What are the reasons to consider working for UnitedHealth Group? Competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.
The following benefits are offered:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life & AD&D Insurance along with Short‑term and Long‑term disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Required Qualifications:
High School Diploma/GED (or higher)
1+ years of customer service or healthcare related experience
Intermediate level of computer proficiency including MS Word, Excel and Outlook and ability to use multiple web applications
Preferred Qualifications:
1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co‑pays and maintaining medical records
Knowledge of Epic EMR software
Soft Skills:
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi‑task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast‑paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely conveying information to others
PLEASE NOTE The sign‑on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full‑time, part‑time or per diem basis ("Internal Candidates") are not eligible to receive a sign‑on bonus.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.00 to $27.69 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
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