University Of Michigan
Responsible for arriving, scheduling and closing appointments and supporting clinic operations. Provide and promote exceptional customer service for referring physicians, patients and their families served at the Kellogg Eye Center
Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Responsibilities*
Provide check in and check out services to patients
Schedule new and return visits determining appropriate sub- specialty within a clinic based on symptoms described and urgency of the appointment request
Schedule patients for consultations in other clinic diagnostic studies and ambulatory surgery, determining the sequence and coordinating times
Instruct patients on preparations needed for appointments
Maintain and update appointment schedules based on change in availability of medical and other professional staff
Complete financial documents including type of visit, reason for service, charge for service and diagnostic code
Collect cash and credit card payments from patients using established guidelines to determine patient pay portion, insurance portion or professional courtesy
Provide information to patients regarding billing procedures
Determine the necessity within established guidelines for immediate attention conditions of an emergent nature
Reconcile clinic cash collections daily and making deposit null Accept records and perform document imaging
Manage referral and pre-service work queues
Other duties as necessary and directed by manager
Required Qualifications*
High school graduate or equivalent education
Excellent attendance record
Excellent organizational and interpersonal skills
A professional and positive image when interacting with patients, faculty and staff, and have excellent grammar and communicationskills.
Able to work independently and as an integral part of a team
Able to share work processes and support the training of new staff Associate: 2-3 years of experience
Desired Qualifications*
Associate or bachelors Degree
Experience or knowledge in the field of ophthalmology
Previous experience with MiChart (Epic) or other electronic medical record (EMR)
Experience working within a large, complex health care setting null Proficient in programs and applications for reporting of metric data null Familiarity with University policies and KEC guiding principles that promote Caring, Teamwork, Integrity and Innovation
Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .
Union Affiliation This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline Job openings are posted for a minimum of seven calendar days. The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement The University of Michigan is an equal employment opportunity employer.
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Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine? Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Responsibilities*
Provide check in and check out services to patients
Schedule new and return visits determining appropriate sub- specialty within a clinic based on symptoms described and urgency of the appointment request
Schedule patients for consultations in other clinic diagnostic studies and ambulatory surgery, determining the sequence and coordinating times
Instruct patients on preparations needed for appointments
Maintain and update appointment schedules based on change in availability of medical and other professional staff
Complete financial documents including type of visit, reason for service, charge for service and diagnostic code
Collect cash and credit card payments from patients using established guidelines to determine patient pay portion, insurance portion or professional courtesy
Provide information to patients regarding billing procedures
Determine the necessity within established guidelines for immediate attention conditions of an emergent nature
Reconcile clinic cash collections daily and making deposit null Accept records and perform document imaging
Manage referral and pre-service work queues
Other duties as necessary and directed by manager
Required Qualifications*
High school graduate or equivalent education
Excellent attendance record
Excellent organizational and interpersonal skills
A professional and positive image when interacting with patients, faculty and staff, and have excellent grammar and communicationskills.
Able to work independently and as an integral part of a team
Able to share work processes and support the training of new staff Associate: 2-3 years of experience
Desired Qualifications*
Associate or bachelors Degree
Experience or knowledge in the field of ophthalmology
Previous experience with MiChart (Epic) or other electronic medical record (EMR)
Experience working within a large, complex health care setting null Proficient in programs and applications for reporting of metric data null Familiarity with University policies and KEC guiding principles that promote Caring, Teamwork, Integrity and Innovation
Modes of Work Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .
Union Affiliation This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline Job openings are posted for a minimum of seven calendar days. The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO Statement The University of Michigan is an equal employment opportunity employer.
#J-18808-Ljbffr