Brewster/EasCare Ambulance
Salary Range: $62,000-$74,000 based off experience
The Hospital Navigator is responsible for expediting patient discharges from facilities enabling the hospital to admit patients waiting for admission, and reducing time on task.
Position Reports to:
Director of Key Account Services, Operations Manager
Qualifications:
Minimum of 2 years progressive experience at EasCare/Brewster Ambulance
Knowledge of computer software including MS Office Suite, Zoll RescueNet, Traumasoft, GeoTab.
Ability to prioritize multiple tasks
Ability to lead, motivate and direct personnel
A broad understanding of EasCare|Brewster Operations
Ability to endear trust amongst employees and managers
Be proactive and self-motivated
Demonstrate ability to work effectively in a diverse workforce
Possesses a track record of trustworthiness and integrity to be an intermediary between employees and the management
Ability to effectively communicate both verbal and written skills, including strong interpersonal skills and prompt, accurate, and courteous employees
Ability to ensure discretion and confidentiality in sensitive areas
Current Certifications: Massachusetts EMT-B or EMT-D, CPR, Driver’s License
Good attendance and punctuality record
Duties of this position include but are not limited to the following:
Functional Duties:
Utilizing Zoll RescueNet, proactively reviews incoming calls and reports these back to the EasCare|Brewster Communications Center. Topics for discussion include:
Name of patient
Location of patient
Destination of patient
Required equipment
Time of discharge
Hospital Navigator is to report to the nursing station and speak with the unit secretary and discharging nurse
Ensure all discharge paperwork is ready
Obtain any specific order required during transport (MOLST, Section 12)
Ensure IV’s are discontinued if applicable and catheters are removed
Obtain any medications from pharmacy if indicated for transport
Ensure all personal belongings are packaged and any valuables retrieved from security
Introduces self to patient and explains transport guidelines
Gathers and checks all belongings
Obtains any special equipment
Ensure patient has a key to get in home or ensures someone is at home to let patient in.
Places call to dispatch that patient is ready and ascertains ETA of truck. If extended or delayed, discusses new plan with dispatch and staff
Upon arrival of transport crew:
Introductions to patient
One crew member reports to nursing station to obtain report, have PCS signed and collects all paperwork
2 nd EMT begins to package patient with assistance of Hospital Navigator including lifting patient to stretcher
Ensures patient is packaged appropriately for weather conditions with all safety straps secured Ensures stretcher is moved at correct height to ambulance
Final check of all patient belongings, equipment and appropriate signatures are obtained prior to moving to ambulance
Hospital Navigator returns to nursing station to report that patient has been moved to the ambulance and the room is empty
Remains in constant contact with EasCare|Brewster Communications Center to stay ahead of any issues that may arise throughout the day.
Meets all case managers each morning to ascertain potential discharges for the day and reports this information back to the Communications Supervisor
Other Duties:
As a Supervisor of the Company, ensure all staff members are adhering to the Policy & Procedure Manual
Enforces all Company policies and provides progressive discipline for violations
Works cooperatively with billing and Compliance coordinator to obtain and resolve any improperly documented EPCR's. This information should be prioritized in the Hospital Navigator’s tasks and returned ASAP
Adheres to all facility policy and procedures
Establishes working relationships with staff members at designated facility
Collects and reports on turn-around times at facility
Conducts self in an appropriate manner as a representative of EasCare|Brewster, working effectively in a diverse work environment
Works as a liaison between the Managers and all employees to enhance direct communication between the Senior Leadership Team and employees
Seeks input and feedback from employees on operational matters, suggestions and concerns
Researches and recommends resolution of employee issues and concerns
Follows up with employee within 8 business hours of receiving a voicemail or email (when on vacation or out sick, the HR Director or their designee will assume responsibilities)
Provides administrative support to the department heads during any absence of all primary administrative support
Provides Community Outreach
All other duties as assigned
Brewster and EasCare Ambulance is an Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to Disability, Race, Color, Sex, Pregnancy or Related conditions, Sexual orientation, Gender identity, National origin, Religion, Age, Equal pay, Disability, Genetics, or Veteran status.
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The Hospital Navigator is responsible for expediting patient discharges from facilities enabling the hospital to admit patients waiting for admission, and reducing time on task.
Position Reports to:
Director of Key Account Services, Operations Manager
Qualifications:
Minimum of 2 years progressive experience at EasCare/Brewster Ambulance
Knowledge of computer software including MS Office Suite, Zoll RescueNet, Traumasoft, GeoTab.
Ability to prioritize multiple tasks
Ability to lead, motivate and direct personnel
A broad understanding of EasCare|Brewster Operations
Ability to endear trust amongst employees and managers
Be proactive and self-motivated
Demonstrate ability to work effectively in a diverse workforce
Possesses a track record of trustworthiness and integrity to be an intermediary between employees and the management
Ability to effectively communicate both verbal and written skills, including strong interpersonal skills and prompt, accurate, and courteous employees
Ability to ensure discretion and confidentiality in sensitive areas
Current Certifications: Massachusetts EMT-B or EMT-D, CPR, Driver’s License
Good attendance and punctuality record
Duties of this position include but are not limited to the following:
Functional Duties:
Utilizing Zoll RescueNet, proactively reviews incoming calls and reports these back to the EasCare|Brewster Communications Center. Topics for discussion include:
Name of patient
Location of patient
Destination of patient
Required equipment
Time of discharge
Hospital Navigator is to report to the nursing station and speak with the unit secretary and discharging nurse
Ensure all discharge paperwork is ready
Obtain any specific order required during transport (MOLST, Section 12)
Ensure IV’s are discontinued if applicable and catheters are removed
Obtain any medications from pharmacy if indicated for transport
Ensure all personal belongings are packaged and any valuables retrieved from security
Introduces self to patient and explains transport guidelines
Gathers and checks all belongings
Obtains any special equipment
Ensure patient has a key to get in home or ensures someone is at home to let patient in.
Places call to dispatch that patient is ready and ascertains ETA of truck. If extended or delayed, discusses new plan with dispatch and staff
Upon arrival of transport crew:
Introductions to patient
One crew member reports to nursing station to obtain report, have PCS signed and collects all paperwork
2 nd EMT begins to package patient with assistance of Hospital Navigator including lifting patient to stretcher
Ensures patient is packaged appropriately for weather conditions with all safety straps secured Ensures stretcher is moved at correct height to ambulance
Final check of all patient belongings, equipment and appropriate signatures are obtained prior to moving to ambulance
Hospital Navigator returns to nursing station to report that patient has been moved to the ambulance and the room is empty
Remains in constant contact with EasCare|Brewster Communications Center to stay ahead of any issues that may arise throughout the day.
Meets all case managers each morning to ascertain potential discharges for the day and reports this information back to the Communications Supervisor
Other Duties:
As a Supervisor of the Company, ensure all staff members are adhering to the Policy & Procedure Manual
Enforces all Company policies and provides progressive discipline for violations
Works cooperatively with billing and Compliance coordinator to obtain and resolve any improperly documented EPCR's. This information should be prioritized in the Hospital Navigator’s tasks and returned ASAP
Adheres to all facility policy and procedures
Establishes working relationships with staff members at designated facility
Collects and reports on turn-around times at facility
Conducts self in an appropriate manner as a representative of EasCare|Brewster, working effectively in a diverse work environment
Works as a liaison between the Managers and all employees to enhance direct communication between the Senior Leadership Team and employees
Seeks input and feedback from employees on operational matters, suggestions and concerns
Researches and recommends resolution of employee issues and concerns
Follows up with employee within 8 business hours of receiving a voicemail or email (when on vacation or out sick, the HR Director or their designee will assume responsibilities)
Provides administrative support to the department heads during any absence of all primary administrative support
Provides Community Outreach
All other duties as assigned
Brewster and EasCare Ambulance is an Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to Disability, Race, Color, Sex, Pregnancy or Related conditions, Sexual orientation, Gender identity, National origin, Religion, Age, Equal pay, Disability, Genetics, or Veteran status.
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