Esri
Technical Consultant – Operations Engineer for Managed Cloud Services
Esri, Charlotte, North Carolina, United States, 28245
As a Technical Consultant, you will work with a cross-functional team to provide enterprise system support to Esri customers with more complex and growing GIS implementations. In this role, you'll deploy and support customer ArcGIS deployments in AWS/Azure by helping automate and streamline operations, build and maintain tools for deployment, monitoring, and operations, and optimize processes to troubleshoot and resolve issues in customer environments. You'll also research and develop solutions using new cloud technologies to add value to existing deployments and develop new offerings. The position requires strong technical expertise, customer-facing skills, and the ability to learn quickly while supporting complex enterprise implementations.
The Advanced Enterprise Systems department is known for its deep technical expertise and focus on supporting organizations in implementing and sustaining Enterprise systems. Managed Cloud Services (MCS) is a program specifically focused on building off the capabilities of Esri Support Services and providing consistent elevated system support for our most complex customer deployments. Join a team that is dedicated to fulfilling deep technical missions that support the entire Professional Services matrix, providing tailored solutions that enhance customer experience and drive long-term success.
Responsibilities
Work in a multi-disciplinary team environment to deploy cloud solutions for a wide range of commercial; utility; natural resources; federal, state, and local government; and other customers
Deploy, administer, monitor, and troubleshoot ArcGIS Enterprise-based solutions in cloud environments, such as AWS and Azure
Implement and validate solution changes, ensuring minimal downtime and maximum operational efficiency
Be proactive in recognizing and handling uptime and performance challenges
Engage with development, QA, and product teams in bringing cases to resolution
Troubleshoot the system and provide root cause analysis
Provide rotational 24/7 on‑call technical support
Requirements
5+ years of experience designing, implementing, and administrating enterprise GIS solutions/systems that leverage the ArcGIS platform (desktop, enterprise, and online)
Proficiency with the Esri product line, including ArcGIS Desktop, ArcGIS Enterprise, ArcGIS Online, and related desktop extensions
Excellent organizational skills, verbal and written communication skills, and the ability to interact directly with customers who do not have an IT background
Demonstrated problem‑solving skills with the ability to think quickly
Bachelor's degree in Computer Science, Mathematics, Geographic Information Systems (GIS) or related STEM field
Recommended Qualifications
1+ years of experience designing, administering, and/or maintaining cloud environments, such as Azure or AWS, supporting 24×7 high‑availability production environments
Experience hosting business mission‑critical production environments with high up‑time service level agreements
Experience configuring and deploying software onto managed Kubernetes clusters
Thorough understanding of Kubernetes concepts
Programming and scripting experience with Python, PowerShell
Experience with Microsoft SQL, PostgreSQL and/or other RDBMS
Experience working with change‑regulated environments, such as development, staging, and production
Master's degree in Computer Science, Mathematics, Geographic Information Systems (GIS) or related STEM field
Total Rewards
Esri’s competitive total rewards strategy includes industry‑leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit‑sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
$82,160 - $138,320 USD
About Esri At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here .
If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e‑mail address.
Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.
Requisition ID: 2026-3484
Voluntary Self‑Identification For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
Voluntary Self‑Identification of Disability Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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The Advanced Enterprise Systems department is known for its deep technical expertise and focus on supporting organizations in implementing and sustaining Enterprise systems. Managed Cloud Services (MCS) is a program specifically focused on building off the capabilities of Esri Support Services and providing consistent elevated system support for our most complex customer deployments. Join a team that is dedicated to fulfilling deep technical missions that support the entire Professional Services matrix, providing tailored solutions that enhance customer experience and drive long-term success.
Responsibilities
Work in a multi-disciplinary team environment to deploy cloud solutions for a wide range of commercial; utility; natural resources; federal, state, and local government; and other customers
Deploy, administer, monitor, and troubleshoot ArcGIS Enterprise-based solutions in cloud environments, such as AWS and Azure
Implement and validate solution changes, ensuring minimal downtime and maximum operational efficiency
Be proactive in recognizing and handling uptime and performance challenges
Engage with development, QA, and product teams in bringing cases to resolution
Troubleshoot the system and provide root cause analysis
Provide rotational 24/7 on‑call technical support
Requirements
5+ years of experience designing, implementing, and administrating enterprise GIS solutions/systems that leverage the ArcGIS platform (desktop, enterprise, and online)
Proficiency with the Esri product line, including ArcGIS Desktop, ArcGIS Enterprise, ArcGIS Online, and related desktop extensions
Excellent organizational skills, verbal and written communication skills, and the ability to interact directly with customers who do not have an IT background
Demonstrated problem‑solving skills with the ability to think quickly
Bachelor's degree in Computer Science, Mathematics, Geographic Information Systems (GIS) or related STEM field
Recommended Qualifications
1+ years of experience designing, administering, and/or maintaining cloud environments, such as Azure or AWS, supporting 24×7 high‑availability production environments
Experience hosting business mission‑critical production environments with high up‑time service level agreements
Experience configuring and deploying software onto managed Kubernetes clusters
Thorough understanding of Kubernetes concepts
Programming and scripting experience with Python, PowerShell
Experience with Microsoft SQL, PostgreSQL and/or other RDBMS
Experience working with change‑regulated environments, such as development, staging, and production
Master's degree in Computer Science, Mathematics, Geographic Information Systems (GIS) or related STEM field
Total Rewards
Esri’s competitive total rewards strategy includes industry‑leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit‑sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
$82,160 - $138,320 USD
About Esri At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here .
If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e‑mail address.
Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.
Requisition ID: 2026-3484
Voluntary Self‑Identification For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
Voluntary Self‑Identification of Disability Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr