VP of Data Center Service

We are seeking a VP of Data Center Service to lead global service strategy, service sales execution, and operational excellence across a growing data center services organization. This role is responsible for shaping service offerings, supporting global sales efforts, managing risk and financial performance, and ensuring a high standard of service delivery worldwide. Position Responsibilities Service Sales & Business Development Lead service selling and development activities with prospective customers in partnership with sales teams Support pipeline development and deal closures on a weekly basis Provide quote strategy guidance to support competitive and profitable service offerings Customer & Escalation Management Serve as the final escalation point for customer service issues Resolve internal escalations across engineering, operations, and supply chain teams Global Service Strategy Define and evolve the global service coverage model Provide guidance on global resource load planning by project and overall pipeline Develop tools and materials to support global service sales, including service presentations, coverage models, resource plans, and SLA templates Financial & Risk Oversight Provide P&L guidance and financial oversight for service operations Manage liability exposure and ensure appropriate risk mitigation Oversee revenue true-ups related to idle time and scope changes Leadership & Culture Lead and support a strong service culture focused on professionalism, accountability, and client partnership Maintain standards for onsite conduct, appearance, and client engagement Maintain recruiting accountability to support global service needs Governance & Reporting Prepare and present service updates and performance readouts to executive leadership and the Board of Directors Prerequisites Extensive experience leading global service organizations or complex service operations Proven ability to negotiate and manage large-scale service contracts Strong background in service sales, financial oversight, and cross-functional leadership Ability to travel globally as required Certifications (Preferred, but not Required) Executive leadership, project management, or service management certifications What the Role Offers Salary range: $250,000–$275,000 Opportunity to lead global service strategy with high executive visibility Ability to work remotely from anywhere in the U.S. Significant influence on service growth, culture, and financial performance Why Boca Raton? Boca Raton offers a strategic business environment with access to global markets, executive talent, and modern infrastructure. The location supports leadership collaboration, client engagement, and global operations while offering a high quality of life and strong professional network opportunities.

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