Lush Fresh Handmade Cosmetics
Store Manager - Clackamas Town Center
Lush Fresh Handmade Cosmetics, Happy Valley, Oregon, United States, 97086
Overview
Lush North America has been creating fresh and handmade cosmetics for the past 20 years—keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations through our Charity Pot Program. We Offer
A fun and funky store atmosphere where individualism is encouraged A 50% discount off all our products An unconventional retail structure to support your entrepreneurial spirit The opportunity for growth as Lush loves to promote from within Store Manager
As a Lush Store Manager, you are a true leader who embodies our core values in everything you do. Whether you\'re interacting with customers, motivating your team, or making important business decisions, you keep the following in mind: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. These are more than just buzzwords to you – they\'re a way of life. As the Store Manager, you\'re responsible for: Recruiting your team Training and developing your management team Training and developing your team on brand, product, and service You oversee all aspects of the retail business, from managing budgets to exceeding sales targets. It\'s also about creating an environment that fosters a strong customer experience, staff experience, and operational excellence. You\'ll continually assess your own performance and seek feedback, resources, and opportunities to grow and develop. Responsibilities
Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome and well-served. Building the Brand: educate customers and staff on our brand values and articulate our position on Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement. Product Knowledge: increase depth of product knowledge through ongoing learning and make informed recommendations. Driving Sales: develop and execute business plans that align with the American business strategy to achieve short- and long-term goals and improve KPIs. Leadership and Staff Development: coach and develop your team with development plans, learning through Lush tools, and constructive feedback. Diversity, Equity, Inclusion, and Belonging: actively committed to maintaining a diverse team and an inclusive environment. Engagement and Performance: make informed decisions about performance and create action plans to improve staff engagement with empathy. Recruitment and Selection: form teams with diverse styles and ensure transparency and equity in interview and promotion processes. Operational Excellence
Policies and Procedures: ensure staff are trained and follow company standards for time and attendance, breaks, product integrity, respectful workplace, health and safety, and budget adherence. Stock and Inventory: manage orders, inventory, and waste within budget using inventory reporting tools. Visuals and Merchandising: create merchandising plans and ensure a clean, consistent customer experience that drives sales. Scheduling, Time, and Attendance: schedule the right number of staff at peak times and manage breaks within labor budgets. Qualifications
Required: 3-5 years managing in a retail environment Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management Excellent listening and communication skills Excellent analytical, critical thinking, and troubleshooting skills Excellent organization and time management skills Strong customer service, supervisory, and sales skills Knowledge and interest in skincare, natural beauty, and ethical business Ability to work flexible hours to meet shop needs including holidays, evenings, and weekends Preferred: Experience with consultation-based customer service models Ability to develop and train staff through positive coaching and feedback Proven record of developing retail staff careers Proficient in Excel, Microsoft Office, and adaptable to other systems Experience in cross-cultural collaboration and DEIB training Fluency in Spanish, French, or other languages Equal Opportunity
Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, disability, or other characteristics protected by law. Salary : $61,850 USD Note
Best of luck in your job search. To learn more, follow us and review our privacy information where applicable.
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Lush North America has been creating fresh and handmade cosmetics for the past 20 years—keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations through our Charity Pot Program. We Offer
A fun and funky store atmosphere where individualism is encouraged A 50% discount off all our products An unconventional retail structure to support your entrepreneurial spirit The opportunity for growth as Lush loves to promote from within Store Manager
As a Lush Store Manager, you are a true leader who embodies our core values in everything you do. Whether you\'re interacting with customers, motivating your team, or making important business decisions, you keep the following in mind: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. These are more than just buzzwords to you – they\'re a way of life. As the Store Manager, you\'re responsible for: Recruiting your team Training and developing your management team Training and developing your team on brand, product, and service You oversee all aspects of the retail business, from managing budgets to exceeding sales targets. It\'s also about creating an environment that fosters a strong customer experience, staff experience, and operational excellence. You\'ll continually assess your own performance and seek feedback, resources, and opportunities to grow and develop. Responsibilities
Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome and well-served. Building the Brand: educate customers and staff on our brand values and articulate our position on Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement. Product Knowledge: increase depth of product knowledge through ongoing learning and make informed recommendations. Driving Sales: develop and execute business plans that align with the American business strategy to achieve short- and long-term goals and improve KPIs. Leadership and Staff Development: coach and develop your team with development plans, learning through Lush tools, and constructive feedback. Diversity, Equity, Inclusion, and Belonging: actively committed to maintaining a diverse team and an inclusive environment. Engagement and Performance: make informed decisions about performance and create action plans to improve staff engagement with empathy. Recruitment and Selection: form teams with diverse styles and ensure transparency and equity in interview and promotion processes. Operational Excellence
Policies and Procedures: ensure staff are trained and follow company standards for time and attendance, breaks, product integrity, respectful workplace, health and safety, and budget adherence. Stock and Inventory: manage orders, inventory, and waste within budget using inventory reporting tools. Visuals and Merchandising: create merchandising plans and ensure a clean, consistent customer experience that drives sales. Scheduling, Time, and Attendance: schedule the right number of staff at peak times and manage breaks within labor budgets. Qualifications
Required: 3-5 years managing in a retail environment Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management Excellent listening and communication skills Excellent analytical, critical thinking, and troubleshooting skills Excellent organization and time management skills Strong customer service, supervisory, and sales skills Knowledge and interest in skincare, natural beauty, and ethical business Ability to work flexible hours to meet shop needs including holidays, evenings, and weekends Preferred: Experience with consultation-based customer service models Ability to develop and train staff through positive coaching and feedback Proven record of developing retail staff careers Proficient in Excel, Microsoft Office, and adaptable to other systems Experience in cross-cultural collaboration and DEIB training Fluency in Spanish, French, or other languages Equal Opportunity
Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, disability, or other characteristics protected by law. Salary : $61,850 USD Note
Best of luck in your job search. To learn more, follow us and review our privacy information where applicable.
#J-18808-Ljbffr