AAAI Press
Application Analyst - Clinical Informaticist - Level I & II
AAAI Press, Durham, North Carolina, United States, 27703
About Duke Health Technology Solutions
At Duke Health, we are committed to compassionate care that changes the lives of patients and their families. Join us to advance health together. Duke Health Technology Solutions transforms development and management of enterprise information technology solutions across Duke Health, leveraging cloud computing, artificial intelligence, and a forward‑thinking approach to revolutionize future health care.
General Description of the Job Class The Clinical Informaticist implements, evaluates, and supports technology solutions for patient care, primarily the Maestro Care (Epic) electronic health record and other clinical information systems. This role serves as a primary resource for clinical users, troubleshooting issues, coaching on system use, and liaising between frontline staff and technical teams. The incumbent collaborates closely with clinicians, operational management, informaticists, and Duke Health Technology Solutions applications staff. They serve as a Maestro Care EHR application expert for core workflows at Duke Health Lake Norman Hospital (DLNH) and support enterprise go‑lives at other facilities. Reports to the Chief Nursing Information Officer (CNIO).
Duties and Responsibilities Level 1
Maintain Epic certification and/or proficiency, including self‑directed learning and competency exams.
Provide after‑hours and business support for clinical system issues; troubleshoot and coach users.
Guide users through incident reporting and service request processes.
Monitor user feedback to identify recurring issues and escalation.
Lead design sessions to determine best‑fit solutions and recommend process improvements.
Participate in data collection and analysis to assess effectiveness of system changes.
Implement change management plans and keep stakeholders informed.
Plan and provide customer updates to Super‑User groups.
Collaborate with educators on clinical workflows and training needs.
Implement tools and processes that assist end users with data management.
Design solutions aligned with regulatory and accreditation standards, security protocols, and privacy concerns.
Participate in Nova Note review for Maestro Care releases and determine impact to clinicians.
Serve on committees and task forces related to clinical information systems.
Make oral and written presentations to project teams and management.
Update user, operational, and department documentation, including downtime procedures.
Coordinate operational projects with supervision.
Perform other related duties incidental to the work described herein.
Level 2
– In addition to Level 1 duties:
Perform in‑depth analysis of user department workflows, data collection, and report specification details.
Provide detailed specifications for automated functions.
Develop and implement change management plans.
Chair committees and task forces related to clinical information systems.
Coordinate and operationalize projects with direction.
Develop, evaluate, and document user and departmental downtime procedures.
Lead process improvement initiatives in targeted areas.
Ensure change requests follow the appropriate approval process.
Level 3
– In addition to Level 1 and 2 duties:
Mentor others in workflow analysis, specification development, and solution design.
Apply best practices and evidence‑based practice to clinical information systems.
Serve as chair or co‑chair of key governance groups or SHGs.
Make oral and written presentations to senior leadership.
Direct and coordinate complex projects with minimal guidance.
Identify and implement process, workflow, and procedural improvements.
Collect and analyze data before and after system changes.
Precept informatics nurses and graduate students in informatics, serving as a professional role model.
Required Qualifications Education (All Levels)
Bachelor’s degree in a related clinical or technical field, or four years of equivalent experience. Master’s in health informatics is preferred.
Experience
Level 1: Minimum one year of related experience, strong inpatient and clinical experience.
Level 2: Minimum three years of related experience, strong inpatient and clinical experience.
Level 3: Minimum five years of related experience, strong inpatient and clinical experience.
Licensure, Certification (All Levels)
Maintenance of North Carolina licensure or certification in a related clinical discipline is required. Prefer certification as an Informatics Nurse (NI‑BC), CPHIMS (HIMSS), or other relevant certification. Strongly prefer Epic Clinician Builder certification/proficiency.
Knowledge, Skills, and Abilities
Level 1
Knowledge of standards and scope of clinical informatics.
Rapidly learn and support new software programs.
Strong customer service skills; communicate technical concepts in user‑friendly language.
Remain calm and effective under pressure.
Document issues and solutions for knowledge sharing.
Translate business or clinical processes into technical requirements.
Promote change positively.
Seek resources and solve complex problems independently.
Apply knowledge of adult learning theory.
Organize multiple work streams, prioritize work efforts.
Prepare and deliver reports and presentations.
Level 2
– In addition to Level 1:
Facilitate meetings and lead groups.
Develop design specifications for information systems.
Apply project management principles to manage deliverables and risks.
Use quality improvement techniques.
Advanced knowledge of information technology and its applications to healthcare.
Level 3
– In addition to Level 1 and 2:
Provide leadership in clinical informatics and organizational goals.
Conduct formative and summative evaluation of information technology changes.
Expert knowledge of clinical information systems.
Distinguishing Characteristics This job description provides a representative overview of duties and responsibilities for positions with this title. Employees may be directed to perform additional job‑related tasks not specifically listed in this description.
Equal Opportunity Employer Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sexual orientation, or military status.
Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and accommodation requests will be provided by each hiring department.
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General Description of the Job Class The Clinical Informaticist implements, evaluates, and supports technology solutions for patient care, primarily the Maestro Care (Epic) electronic health record and other clinical information systems. This role serves as a primary resource for clinical users, troubleshooting issues, coaching on system use, and liaising between frontline staff and technical teams. The incumbent collaborates closely with clinicians, operational management, informaticists, and Duke Health Technology Solutions applications staff. They serve as a Maestro Care EHR application expert for core workflows at Duke Health Lake Norman Hospital (DLNH) and support enterprise go‑lives at other facilities. Reports to the Chief Nursing Information Officer (CNIO).
Duties and Responsibilities Level 1
Maintain Epic certification and/or proficiency, including self‑directed learning and competency exams.
Provide after‑hours and business support for clinical system issues; troubleshoot and coach users.
Guide users through incident reporting and service request processes.
Monitor user feedback to identify recurring issues and escalation.
Lead design sessions to determine best‑fit solutions and recommend process improvements.
Participate in data collection and analysis to assess effectiveness of system changes.
Implement change management plans and keep stakeholders informed.
Plan and provide customer updates to Super‑User groups.
Collaborate with educators on clinical workflows and training needs.
Implement tools and processes that assist end users with data management.
Design solutions aligned with regulatory and accreditation standards, security protocols, and privacy concerns.
Participate in Nova Note review for Maestro Care releases and determine impact to clinicians.
Serve on committees and task forces related to clinical information systems.
Make oral and written presentations to project teams and management.
Update user, operational, and department documentation, including downtime procedures.
Coordinate operational projects with supervision.
Perform other related duties incidental to the work described herein.
Level 2
– In addition to Level 1 duties:
Perform in‑depth analysis of user department workflows, data collection, and report specification details.
Provide detailed specifications for automated functions.
Develop and implement change management plans.
Chair committees and task forces related to clinical information systems.
Coordinate and operationalize projects with direction.
Develop, evaluate, and document user and departmental downtime procedures.
Lead process improvement initiatives in targeted areas.
Ensure change requests follow the appropriate approval process.
Level 3
– In addition to Level 1 and 2 duties:
Mentor others in workflow analysis, specification development, and solution design.
Apply best practices and evidence‑based practice to clinical information systems.
Serve as chair or co‑chair of key governance groups or SHGs.
Make oral and written presentations to senior leadership.
Direct and coordinate complex projects with minimal guidance.
Identify and implement process, workflow, and procedural improvements.
Collect and analyze data before and after system changes.
Precept informatics nurses and graduate students in informatics, serving as a professional role model.
Required Qualifications Education (All Levels)
Bachelor’s degree in a related clinical or technical field, or four years of equivalent experience. Master’s in health informatics is preferred.
Experience
Level 1: Minimum one year of related experience, strong inpatient and clinical experience.
Level 2: Minimum three years of related experience, strong inpatient and clinical experience.
Level 3: Minimum five years of related experience, strong inpatient and clinical experience.
Licensure, Certification (All Levels)
Maintenance of North Carolina licensure or certification in a related clinical discipline is required. Prefer certification as an Informatics Nurse (NI‑BC), CPHIMS (HIMSS), or other relevant certification. Strongly prefer Epic Clinician Builder certification/proficiency.
Knowledge, Skills, and Abilities
Level 1
Knowledge of standards and scope of clinical informatics.
Rapidly learn and support new software programs.
Strong customer service skills; communicate technical concepts in user‑friendly language.
Remain calm and effective under pressure.
Document issues and solutions for knowledge sharing.
Translate business or clinical processes into technical requirements.
Promote change positively.
Seek resources and solve complex problems independently.
Apply knowledge of adult learning theory.
Organize multiple work streams, prioritize work efforts.
Prepare and deliver reports and presentations.
Level 2
– In addition to Level 1:
Facilitate meetings and lead groups.
Develop design specifications for information systems.
Apply project management principles to manage deliverables and risks.
Use quality improvement techniques.
Advanced knowledge of information technology and its applications to healthcare.
Level 3
– In addition to Level 1 and 2:
Provide leadership in clinical informatics and organizational goals.
Conduct formative and summative evaluation of information technology changes.
Expert knowledge of clinical information systems.
Distinguishing Characteristics This job description provides a representative overview of duties and responsibilities for positions with this title. Employees may be directed to perform additional job‑related tasks not specifically listed in this description.
Equal Opportunity Employer Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sexual orientation, or military status.
Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and accommodation requests will be provided by each hiring department.
#J-18808-Ljbffr