Estarbikes
Hassle-Free Returns & Easy Exchanges (14 Days)
Estarbikes, Atlanta, Georgia, United States, 30383
At eStar Rides, we stand behind the quality of our products and your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help with a straightforward return process.
Eligibility for Returns
Timeframe:
Items can be returned within 14 days of purchase or delivery Condition:
Products must be in their original condition, unused, and include all original packaging, tags, and accessories. Exclusions:
Custom orders, used items, and gift cards are non-returnable unless defective. How to Make a Return
Contact Us Reach out to our support team at returns@estarbikes.com or call us at 678-383-0296 to initiate your return. Prepare Your Item Ensure the item is packaged securely in its original packaging. Include the receipt or proof of purchase. Ship Your Item Ship the product to the following address: eStar Rides Returns 1728 Campbellton Road SW, Unit A1 Atlanta, GA 30311 Receive Your Refund or Exchange Once we receive your item and inspect it, we will process your refund or exchange within
5–7 business days . Refunds will be issued to your original payment method. Exchanges
Need a different size, color, or model? We make exchanges easy! Follow the same steps as a return and specify the item you’d like to exchange it for. Exchanges are subject to availability. Refund Details
Full Refund:
Eligible items will receive a full refund to the original payment method. Partial Refunds:
Items returned incomplete, damaged, or not in original condition may be subject to a partial refund. Processing Time:
Refunds are processed within
5–7 business days
after we receive and inspect your return. Special Cases
Defective or Damaged Items:
If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or refund at no additional cost. Incorrect Items:
If we shipped the wrong item, we’ll cover return shipping and send the correct item promptly. Shipping Costs
Return Shipping:
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Original Shipping Costs:
Original shipping costs are non-refundable. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us: Email:
privacy@estarbikes.com Phone:
678-383-0296 Frequently Asked Questions
Can I return an e-bike or e-scooter after riding it? No, items must be in unused condition to be eligible for a return. How long does it take to receive my refund? Refunds are typically processed within 5–7 business days after we receive and inspect your return. Can I return an item purchased in-store? Yes! In-store purchases can be returned directly to our shop location with proof of purchase. What if I lost my receipt? Contact our support team with details about your purchase, and we’ll do our best to assist you Shop with Confidence Today!
We’re here to ensure your satisfaction with every purchase. Shop now, knowing you’re backed by a hassle-free return policy.
#J-18808-Ljbffr
Timeframe:
Items can be returned within 14 days of purchase or delivery Condition:
Products must be in their original condition, unused, and include all original packaging, tags, and accessories. Exclusions:
Custom orders, used items, and gift cards are non-returnable unless defective. How to Make a Return
Contact Us Reach out to our support team at returns@estarbikes.com or call us at 678-383-0296 to initiate your return. Prepare Your Item Ensure the item is packaged securely in its original packaging. Include the receipt or proof of purchase. Ship Your Item Ship the product to the following address: eStar Rides Returns 1728 Campbellton Road SW, Unit A1 Atlanta, GA 30311 Receive Your Refund or Exchange Once we receive your item and inspect it, we will process your refund or exchange within
5–7 business days . Refunds will be issued to your original payment method. Exchanges
Need a different size, color, or model? We make exchanges easy! Follow the same steps as a return and specify the item you’d like to exchange it for. Exchanges are subject to availability. Refund Details
Full Refund:
Eligible items will receive a full refund to the original payment method. Partial Refunds:
Items returned incomplete, damaged, or not in original condition may be subject to a partial refund. Processing Time:
Refunds are processed within
5–7 business days
after we receive and inspect your return. Special Cases
Defective or Damaged Items:
If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or refund at no additional cost. Incorrect Items:
If we shipped the wrong item, we’ll cover return shipping and send the correct item promptly. Shipping Costs
Return Shipping:
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Original Shipping Costs:
Original shipping costs are non-refundable. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us: Email:
privacy@estarbikes.com Phone:
678-383-0296 Frequently Asked Questions
Can I return an e-bike or e-scooter after riding it? No, items must be in unused condition to be eligible for a return. How long does it take to receive my refund? Refunds are typically processed within 5–7 business days after we receive and inspect your return. Can I return an item purchased in-store? Yes! In-store purchases can be returned directly to our shop location with proof of purchase. What if I lost my receipt? Contact our support team with details about your purchase, and we’ll do our best to assist you Shop with Confidence Today!
We’re here to ensure your satisfaction with every purchase. Shop now, knowing you’re backed by a hassle-free return policy.
#J-18808-Ljbffr