The University of Texas Southwestern Medical Center
Technical Support Specialist II
The University of Texas Southwestern Medical Center, Dallas, Texas, United States, 75215
Job Description
Technical Support Specialist II (912110)
WHY UT SOUTHWESTERN? With over 75 years of excellence in Dallas‑Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world‑renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas‑Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO, paid holidays, on‑site childcare, wage and merit increases, and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!
JOB SUMMARY Works with end‑users of software and systems to provide technical support and assistance for their software, hardware, or technical problems including connection issues, slow performance, data access failures, or inefficient programs. Diagnoses and repairs routine and complex end‑user problems to remediation independently or by escalating to senior technical staff or other teams. Performs preventative maintenance of end‑user devices and associated peripherals. Manages IT asset lifecycle, including deployment and decommissioning of assets. Acts as liaison between customers and Information Resources, partner organizations, or vendors to ensure efficient operation of the end‑user computing environment. Provides working supervision to other Technical Support Specialists; trains or assists in training new employees; handles day‑to‑day questions from other Technical Support Specialists. This is not a hybrid/remote position – 100 % on‑site.
BENEFITS
PPO medical plan, available day one at no cost for full‑time employee‑only coverage
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
QUALIFICATIONS
Education High School Diploma or equivalent.
Experience 4 years related experience required. Additional coursework in a related field, such as computer science or management information systems, may be considered on a year‑for‑year basis in lieu of the stated minimum experience.
Licenses & Certifications If the role requires use of a University‑owned vehicle, the employee must possess a valid Texas Driver’s License, pass a Motor Vehicle Records check, and complete driver training (or van training if applicable) in accordance with UTS Policy 157, appendix B within 30 days.
Preferred
Education Associate’s Degree in a related field, or Bachelor’s Degree in a related field.
JOB DUTIES
Support the full end‑user computing experience, including computer hardware/software, printers, copiers, scanners, audiovisual equipment, and mobile devices.
Diagnose and repair routine and complex end‑user problems to remediation independently or by escalating to senior technical staff or other teams.
Perform preventative maintenance of end‑user devices and associated peripherals.
Manage lifecycle of end‑user devices, including deployment and decommissioning of assets.
After‑hours staff will work the Service Desk role as needed.
Advise customers regarding their technology needs and provide the associated costs and vendor quotes.
Act as liaison between customer and Information Resources, partner organizations, or vendors to ensure efficient operation of the end‑user computing environment.
Perform other duties as assigned.
SECURITY AND EEO STATEMENT Security This position is security‑sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.
EEO
Ut Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. The University prohibits unlawful harassment on the basis of race, color, religion, gender including sexual harassment, age, disability, citizenship, and veteran status. In addition, UT Southwestern policy prohibits discrimination on the basis of sexual orientation, gender identity, or gender expression.
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WHY UT SOUTHWESTERN? With over 75 years of excellence in Dallas‑Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world‑renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas‑Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO, paid holidays, on‑site childcare, wage and merit increases, and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!
JOB SUMMARY Works with end‑users of software and systems to provide technical support and assistance for their software, hardware, or technical problems including connection issues, slow performance, data access failures, or inefficient programs. Diagnoses and repairs routine and complex end‑user problems to remediation independently or by escalating to senior technical staff or other teams. Performs preventative maintenance of end‑user devices and associated peripherals. Manages IT asset lifecycle, including deployment and decommissioning of assets. Acts as liaison between customers and Information Resources, partner organizations, or vendors to ensure efficient operation of the end‑user computing environment. Provides working supervision to other Technical Support Specialists; trains or assists in training new employees; handles day‑to‑day questions from other Technical Support Specialists. This is not a hybrid/remote position – 100 % on‑site.
BENEFITS
PPO medical plan, available day one at no cost for full‑time employee‑only coverage
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
QUALIFICATIONS
Education High School Diploma or equivalent.
Experience 4 years related experience required. Additional coursework in a related field, such as computer science or management information systems, may be considered on a year‑for‑year basis in lieu of the stated minimum experience.
Licenses & Certifications If the role requires use of a University‑owned vehicle, the employee must possess a valid Texas Driver’s License, pass a Motor Vehicle Records check, and complete driver training (or van training if applicable) in accordance with UTS Policy 157, appendix B within 30 days.
Preferred
Education Associate’s Degree in a related field, or Bachelor’s Degree in a related field.
JOB DUTIES
Support the full end‑user computing experience, including computer hardware/software, printers, copiers, scanners, audiovisual equipment, and mobile devices.
Diagnose and repair routine and complex end‑user problems to remediation independently or by escalating to senior technical staff or other teams.
Perform preventative maintenance of end‑user devices and associated peripherals.
Manage lifecycle of end‑user devices, including deployment and decommissioning of assets.
After‑hours staff will work the Service Desk role as needed.
Advise customers regarding their technology needs and provide the associated costs and vendor quotes.
Act as liaison between customer and Information Resources, partner organizations, or vendors to ensure efficient operation of the end‑user computing environment.
Perform other duties as assigned.
SECURITY AND EEO STATEMENT Security This position is security‑sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.
EEO
Ut Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. The University prohibits unlawful harassment on the basis of race, color, religion, gender including sexual harassment, age, disability, citizenship, and veteran status. In addition, UT Southwestern policy prohibits discrimination on the basis of sexual orientation, gender identity, or gender expression.
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