Sr Support Engineer 1 - Citrix Admin, NetScaler, Azure

* Provide **day-to-day operational support** for Citrix Virtual Apps & Desktops (CVAD / XenApp / XenDesktop)* Support and troubleshoot issues related to **StoreFront, Workspace App, and NetScaler Gateway (ADC)*** Perform **basic configuration and health checks** of Citrix environments* Troubleshoot and assist in managing **Parallel Client ROMI** deployments and integrations* Support **MFA authentication flows** (Azure AD MFA, Okta, Duo, RSA) with Citrix logins* Work with **Windows Server OS and Active Directory** in Citrix environments* Assist with **incident handling, problem logging, and ticket resolution** via ServiceNow (or similar ITSM tools)* Participate in **routine monitoring, patching, and upgrades** as directed by senior engineers* Develop **basic PowerShell scripts** for repetitive tasks and reporting* Collaborate with **senior engineers**for escalations and mentoring* Adapt to **cloud-native concepts and AI-driven operations** as part of learning and growth**What we are looking for:*** 5–8 years of hands-on experience with **Citrix infrastructure** (CVAD, StoreFront, NetScaler)* Knowledge of **Parallel Client ROMI** operations and troubleshooting* Basic experience in **Windows Server administration, AD, DNS, DHCP*** Exposure to **MFA and SSO integrations** (SAML, OAuth, OpenID Connect)* Familiarity with **VDI/DaaS concepts** and user session troubleshooting* Strong problem-solving and troubleshooting skills in **end-user and Citrix environments*** Willingness to work in a **24x7 shift environment**Preferred Skills * Exposure to **Citrix Cloud and Azure Virtual Desktop (AVD)** deployments* Knowledge of **Zero Trust frameworks** and modern security practices* Familiarity with **monitoring platforms** (Splunk, Elastic, Citrix Director, ServiceNow dashboards)* Awareness of **AI-driven monitoring and automation solutions** (predictive analytics, noise reduction, self-healing)* Experience with **automation/orchestration tools** (Terraform, Ansible – desirable)* Working**knowledge of Azure Entra ID** for MFA, SSO, and conditional access integrationsSoft Skills * Strong sense of **ownership and accountability** in task execution* Good communication skills to work with **users and technical teams*** Willingness to **learn from senior engineers and adapt to new technologies*** Proactive, with a **problem-solving mindset*** Customer-first mindset with strong ownership**Our Values**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.**Scope:**

We are seeking a **Cloud Infra Ops – Systems Engineer (Citrix)** with 5–8 years of hands-on experience in Citrix and virtualization technologies. This role is a **hands-on executor role**, focused on **daily operations, troubleshooting, and support** in a global environment. The candidate will work on **incident resolution, system monitoring, and user support**, while continuously learning **cloud adoption practices, AI-driven monitoring**, and **Parallel Client ROMI operations**. The position requires **availability for shift operations** to support 24x7 business needs.

**Our current technical environment:**

• Microsoft Azure

• VMware ESXi

**What you’ll do:** #J-18808-Ljbffr