Charlotteairport
Safety Management System (SMS) Operations Coordinator
Charlotteairport, Charlotte, North Carolina, United States, 28245
Date Opened: Wednesday, January 07, 2026 12:00 AM## ## Close Date: Wednesday, January 21, 2026 12:00 AM## ## Department: Aviation Department## ## Function Risk Management## ## Salary: $71,878.00 - $89,847.00 Commensurate with Experience# **Welcome to the City of Charlotte**Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.Our guiding principles include:* Attracting and retaining a skilled and diverse workforce* Valuing teamwork, openness, accountability, productivity, and employee development* Providing all customers with courteous, responsive, accessible, and seamless quality services* Taking initiative to identify, analyze, and solve problems* Collaborating with stakeholders to make informed decisions**SUMMARY**The SMS Operations Coordinator primarily performs skilled work, including regulatory inspections of airport facilities (including the Air Operations Area), identification of safety hazards, and other duties as assigned under compliance with Title 14 of the Code of Federal Regulations Part 139 (14 CFR Part 139). The SMS Operations Coordinator is responsible for ensuring compliance with all federal, state, and local regulations and enforcing the rules that govern airfield safety. Must be able to communicate effectively, both orally and written, and assess situations quickly and objectively while determining the proper course of action within established standard operating procedures, while representing CLT in a professional and positive manner.**ESSENTIAL DUTIES & RESPONSIBILITIES**
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Under supervision, ensures CLT’s compliance with 14 CFR Part 139, specifically Subpart E – Airport Safety Management System. Also responsible for general duties associated with CLT’s overall 14 CFR Part 139 and 49 CFR Part 1542 compliance
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Conducts inspections on movement and non-movement areas to ensure compliance with FAA regulations, specific to airfield safety and CLT’s SMS
•
Assists with SMS-related projects. Frequently formulates comprehensive and concise communications in both oral and written form
•
Assists with training and promotion of CLT’s SMS program
•
Responsible for coordinating with stakeholders and internal partners on a regular basis
•
Conducts site visits at facilities around the airport property. Follows up on safety incidents, inquiries, and anonymous tips and generates reports
•
Generates work orders and inspects completed work to ensure satisfactory results
•
Conducts investigations into non-compliance with safety rules and regulations
•
Issues administrative safety violations to employees who violate safety rules in a professional and calm manner, when necessary
•
Supports CLT’s Foreign Object Debris (FOD) Management Program – responsible for organizing and leading FOD walks as well as associated program activities
•
Follows complex instructions, establishes and maintains effective working relationships
•
Assists during emergencies and irregular operations as directed
•
Assists other Airport Operations divisions with tasks as needed. May be assigned to day-to-day Airport Operations duties as needed, 24/7/365
•
Performs other duties as assigned**MINIMUM QUALIFICATIONS**Required Education and Experience
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High School diploma (or GED equivalent) and five years of related work experience OR
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Associate’s Degree and three years of related work experience OR
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Bachelor’s Degree and one year or relevant work experience OR
•
Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities.Required Licenses or Certifications
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Valid Driver’s License (Required)
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Non-Movement Area Driving Certification (Required to be obtained upon hire)
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Movement Area Driving Certification (Required to be obtained within 60 days of hire)
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AAAE ACE SMS or AAAE ACE Operations (Preferred)
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Other relevant Part 139 or Safety Management System Certifications (Preferred)**COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:**Knowledge of:
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14 CFR Part 139 and Safety Management Systems
•
Airport and Air Carrier Operations, including relevant FAA and TSA regulations
•
SMS Safety Risk Assessment/Management Panels
•
Safety investigation best practices
•
Risk analyses and assessments
•
Microsoft Office software, airport operations software, and mobile phone applicationsSkill in:
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Building and maintaining relationships with other airport and tenant staff members
•
Working both independently and in a team setting, often with minimal supervision
•
Time management, specifically related to a workload that combines field and office work
•
Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
•
Providing excellent customer service
•
Collaboration and teamwork
•
Troubleshooting and problem-solving techniquesAbility to:
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Work on-site, 5 days per week
•
Be available to work any shift 24/7/365, adhering to a non-standard/rotating schedule
•
Work both indoors and outdoors in all weather conditions
•
Operate a motor vehicle safely in all weather conditions on and off-road
•
Obtain and maintain both non-movement and movement area driving privileges within 60 days of hire
•
Conduct complex investigations and maintain confidentiality related to findings
•
Calmly and professionally issue administrative safety citations to employees who violate safety rules and procedures
•
Communicate clearly and concisely in written and verbal communication
•
Collaborate with other teams and perform other duties as assigned to support the overall airport operation**WORKING CONDITIONS AND PHYSICAL DEMANDS**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•
This position requires the incumbent to perform work on-site, primarily outdoors while operating a motor vehicle or on foot. The incumbent must be able to operate a motor vehicle in all weather conditions, on and off-road, in both non-movement and movement areas of the Air Operations Area. Significant walking will be required on a daily basis to perform safety investigations and meet with employees to address safety concerns. This position will also require some office work indoors, primarily to complete reports and other administrative functions. During significant incidents, accidents, or investigations, the incumbent will be required to stand for significant periods with limited opportunities to sit, often outdoors, year-round. Incumbent must be willing to wear all required personal protective equipment (PPE) in areas where PPE is required. Incumbent will be required to have in-person contact with internal and external stakeholders on a regular basis.**ADA and Other Requirements**
The work will require the incumbent to lift and carry (up to 50 pounds), bend, reach, twist, kneel, walk, run, and climb.Physical Requirements:
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Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time
•
Moderate to heavy lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
•
Adequate vision, hearing, and speech requiredSensory #J-18808-Ljbffr
•
Under supervision, ensures CLT’s compliance with 14 CFR Part 139, specifically Subpart E – Airport Safety Management System. Also responsible for general duties associated with CLT’s overall 14 CFR Part 139 and 49 CFR Part 1542 compliance
•
Conducts inspections on movement and non-movement areas to ensure compliance with FAA regulations, specific to airfield safety and CLT’s SMS
•
Assists with SMS-related projects. Frequently formulates comprehensive and concise communications in both oral and written form
•
Assists with training and promotion of CLT’s SMS program
•
Responsible for coordinating with stakeholders and internal partners on a regular basis
•
Conducts site visits at facilities around the airport property. Follows up on safety incidents, inquiries, and anonymous tips and generates reports
•
Generates work orders and inspects completed work to ensure satisfactory results
•
Conducts investigations into non-compliance with safety rules and regulations
•
Issues administrative safety violations to employees who violate safety rules in a professional and calm manner, when necessary
•
Supports CLT’s Foreign Object Debris (FOD) Management Program – responsible for organizing and leading FOD walks as well as associated program activities
•
Follows complex instructions, establishes and maintains effective working relationships
•
Assists during emergencies and irregular operations as directed
•
Assists other Airport Operations divisions with tasks as needed. May be assigned to day-to-day Airport Operations duties as needed, 24/7/365
•
Performs other duties as assigned**MINIMUM QUALIFICATIONS**Required Education and Experience
•
High School diploma (or GED equivalent) and five years of related work experience OR
•
Associate’s Degree and three years of related work experience OR
•
Bachelor’s Degree and one year or relevant work experience OR
•
Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities.Required Licenses or Certifications
•
Valid Driver’s License (Required)
•
Non-Movement Area Driving Certification (Required to be obtained upon hire)
•
Movement Area Driving Certification (Required to be obtained within 60 days of hire)
•
AAAE ACE SMS or AAAE ACE Operations (Preferred)
•
Other relevant Part 139 or Safety Management System Certifications (Preferred)**COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:**Knowledge of:
•
14 CFR Part 139 and Safety Management Systems
•
Airport and Air Carrier Operations, including relevant FAA and TSA regulations
•
SMS Safety Risk Assessment/Management Panels
•
Safety investigation best practices
•
Risk analyses and assessments
•
Microsoft Office software, airport operations software, and mobile phone applicationsSkill in:
•
Building and maintaining relationships with other airport and tenant staff members
•
Working both independently and in a team setting, often with minimal supervision
•
Time management, specifically related to a workload that combines field and office work
•
Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
•
Providing excellent customer service
•
Collaboration and teamwork
•
Troubleshooting and problem-solving techniquesAbility to:
•
Work on-site, 5 days per week
•
Be available to work any shift 24/7/365, adhering to a non-standard/rotating schedule
•
Work both indoors and outdoors in all weather conditions
•
Operate a motor vehicle safely in all weather conditions on and off-road
•
Obtain and maintain both non-movement and movement area driving privileges within 60 days of hire
•
Conduct complex investigations and maintain confidentiality related to findings
•
Calmly and professionally issue administrative safety citations to employees who violate safety rules and procedures
•
Communicate clearly and concisely in written and verbal communication
•
Collaborate with other teams and perform other duties as assigned to support the overall airport operation**WORKING CONDITIONS AND PHYSICAL DEMANDS**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•
This position requires the incumbent to perform work on-site, primarily outdoors while operating a motor vehicle or on foot. The incumbent must be able to operate a motor vehicle in all weather conditions, on and off-road, in both non-movement and movement areas of the Air Operations Area. Significant walking will be required on a daily basis to perform safety investigations and meet with employees to address safety concerns. This position will also require some office work indoors, primarily to complete reports and other administrative functions. During significant incidents, accidents, or investigations, the incumbent will be required to stand for significant periods with limited opportunities to sit, often outdoors, year-round. Incumbent must be willing to wear all required personal protective equipment (PPE) in areas where PPE is required. Incumbent will be required to have in-person contact with internal and external stakeholders on a regular basis.**ADA and Other Requirements**
The work will require the incumbent to lift and carry (up to 50 pounds), bend, reach, twist, kneel, walk, run, and climb.Physical Requirements:
•
Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time
•
Moderate to heavy lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
•
Adequate vision, hearing, and speech requiredSensory #J-18808-Ljbffr