Transdev
Bus Operations Call Center Controller (BOCC) – Fairfax
Transdev in Fairfax County is hiring a Bus Operations Call Center Controller. The BOCC Controller oversees day‑to‑day and timely communication with our bus operators and supervisors in the field. We are seeking customer service‑oriented professionals who are dedicated to safety and being the eyes on the road for our operators.
CBA Position
Position subject to Collective Bargaining Agreement
Starting pay $28.25 /hr
Benefits
Vacation: applicable after 1 year of service
Paid Sick Leave: 5 days
Medical, dental & vision after 90 calendar days of employment for full‑time employees
Life insurance, 401(k) retirement benefits, and company holidays
The BOCC Controller coordinates and disseminates information to Operators, Supervisors and other pertinent staff involved in helping to provide on‑time service of buses on routes. The BOCC Controller uses a GPS CAD/AVL system to proactively manage the day‑to‑day on‑the‑road operations of transit service delivered by Transdev.
Responsibilities
Provides verbal direction to Bus Operators, verbal assistance to Road Supervisors and others.
Proactively intervenes, using all available resources, to ensure that the safest high‑quality service is provided.
Collaborates with local Transdev operating divisions and the client regarding service interruptions, on‑time performance issues, detours, bus stop concerns, lost & found items, service capacity and other needs.
Documents incidents in various databases, including accidents, medical/first responder, mechanical defects/road calls, full & passing events, etc.
Documents and refers disciplinary actions to BOCC Supervisor as directed by manager.
Documents and refers commendations to BOCC Manager.
Resolves disputes and concerns raised by employees.
Handles multiple tasks accurately and effectively in a fast‑paced environment.
Other duties as required, including cross‑training in various roles.
Qualifications
Some college preferred.
3 years’ experience in heavy radio or dispatch, preferably in a transit environment.
Experience with computer databases and MS Word required.
Ability to work on multiple tasks simultaneously.
Strong communication skills in a busy environment.
Ability to quickly analyze a situation and provide an effective solution.
Stress‑resilience required.
Knowledge of service area.
Knowledge of or ability to learn working systems of coaches mandatory.
Good written communication.
Knowledge of two‑way radio systems essential.
Professional interaction with internal and external customers at all levels; ability to work well with diverse groups.
Travel requirement: Physical Demands Work is generally performed sitting at a desk, utilizing repetitive hand and wrist motion. Lifting, stooping, pulling, and bending are required. 100% of work is performed indoors in air‑conditioned or well‑ventilated facilities.
Must be able to sit for long periods of time.
May need to lift or handle up to 25 pounds.
Requires climbing, lifting, balancing, walking, stooping, and handling materials.
About Transdev Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members worldwide. We are driven by our purpose to empower the freedom to move every day through safe, reliable, and innovative solutions that serve the common good. Find out more at https://www.TransdevNA.com.
Equal Employment Opportunity Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
Drug‑Free Workplace Applicants must be eligible to work in the United States without requiring sponsorship now or in the future, and must successfully pass a pre‑employment drug screen and background check.
California applicants: Please click here for CA Employee Privacy Policy.
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CBA Position
Position subject to Collective Bargaining Agreement
Starting pay $28.25 /hr
Benefits
Vacation: applicable after 1 year of service
Paid Sick Leave: 5 days
Medical, dental & vision after 90 calendar days of employment for full‑time employees
Life insurance, 401(k) retirement benefits, and company holidays
The BOCC Controller coordinates and disseminates information to Operators, Supervisors and other pertinent staff involved in helping to provide on‑time service of buses on routes. The BOCC Controller uses a GPS CAD/AVL system to proactively manage the day‑to‑day on‑the‑road operations of transit service delivered by Transdev.
Responsibilities
Provides verbal direction to Bus Operators, verbal assistance to Road Supervisors and others.
Proactively intervenes, using all available resources, to ensure that the safest high‑quality service is provided.
Collaborates with local Transdev operating divisions and the client regarding service interruptions, on‑time performance issues, detours, bus stop concerns, lost & found items, service capacity and other needs.
Documents incidents in various databases, including accidents, medical/first responder, mechanical defects/road calls, full & passing events, etc.
Documents and refers disciplinary actions to BOCC Supervisor as directed by manager.
Documents and refers commendations to BOCC Manager.
Resolves disputes and concerns raised by employees.
Handles multiple tasks accurately and effectively in a fast‑paced environment.
Other duties as required, including cross‑training in various roles.
Qualifications
Some college preferred.
3 years’ experience in heavy radio or dispatch, preferably in a transit environment.
Experience with computer databases and MS Word required.
Ability to work on multiple tasks simultaneously.
Strong communication skills in a busy environment.
Ability to quickly analyze a situation and provide an effective solution.
Stress‑resilience required.
Knowledge of service area.
Knowledge of or ability to learn working systems of coaches mandatory.
Good written communication.
Knowledge of two‑way radio systems essential.
Professional interaction with internal and external customers at all levels; ability to work well with diverse groups.
Travel requirement: Physical Demands Work is generally performed sitting at a desk, utilizing repetitive hand and wrist motion. Lifting, stooping, pulling, and bending are required. 100% of work is performed indoors in air‑conditioned or well‑ventilated facilities.
Must be able to sit for long periods of time.
May need to lift or handle up to 25 pounds.
Requires climbing, lifting, balancing, walking, stooping, and handling materials.
About Transdev Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members worldwide. We are driven by our purpose to empower the freedom to move every day through safe, reliable, and innovative solutions that serve the common good. Find out more at https://www.TransdevNA.com.
Equal Employment Opportunity Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
Drug‑Free Workplace Applicants must be eligible to work in the United States without requiring sponsorship now or in the future, and must successfully pass a pre‑employment drug screen and background check.
California applicants: Please click here for CA Employee Privacy Policy.
#J-18808-Ljbffr