Michaels Stores
Support Center - Irving. The Staff Product Manager is a high-performing, experienced individual contributor with strong organizational savvy, interpersonal and negotiation skills that can provide strong leadership, product planning and product vision that delivers against the company’s OKR/KPI. The Staff Product Manager leads development of a product domain strategy, with strategic planning for product domain portfolio inclusive of dependencies from other teams.
Major Activities How you use Technology to help our Customers...
Create new metrics to measure customer insights, as needed
Form a holistic and global understanding of the end-to-end customer experience based on a synthesis from multiple sources
Propose and evaluate product changes in other domains based on a holistic understanding of the end-to-end customer experience
Push for solutions that test the boundaries of industry trends and anticipate customer needs
Set priorities for multiple projects
Ensure front-end product design is successful
Ability to write scripts for demos and demonstrate onstage product features
Identify patterns in complex datasets and develops practical modes
How you\'ll make an impact...
Develop a global product domain strategy (project level)
Plan product launches considering the overall Michaels product/tech roadmaps, retail industry, calendar anticipated customer reactions, etc.
Drive product lifecycle from requirement definitions, research, UX/UI designs, establishing KPIs, technical specs, and development, to launch activities and post-launch metrics analysis and iterations.
Create opportunity assessments and global ROI calculations for proposed strategies in their domain
Identify corner cases astutely
Steer technical designs toward architectural patterns and high reliability
Understand and manage risks and dependencies
Deliver high-quality products with upfront risk assessments and mitigation strategies
Lead data analysis for their domain
Evaluate global impact by creating a hypothesis, executing tests, and analyzing results
Who you\'ll be working with...
Collaborate with product development and engineering team leads and engineering to consistently manage multiple products to planned milestones with high quality
Actively track key milestones across multiple programs and maintain accountability for cross-functional teams
Collaborate across boundaries to build strategic relationships and achieve common goals
Work collaboratively with Business Team and manage expectations of scope and requirements
How you\'ll lead and influence others...
Drives adoption of best practices across the organization.
Champion change agent for continous improvement
Ability to lead and build customer engagements and relationships
Resolve cross-organizational conflict without escalation.
Other duties as assigned
Minimum Education
Bachelor’s Degree in computer science or Business
Minimum Special Certifications or Technical Skills
Experience in taking a product from ideation to execution and successful delivery.
Demonstrated ability to build out and establish an agile digital product practice in collaboration with UX and Engineering
Fluent in navigating Atlassian products, such as JIRA for ticket workflow and Confluence for documentation and requirements gathering, etc.
Excellent technical skills
Excellent written and verbal communication skills, including an engaging presentation style
Experience in communication to VP and C+ level: Tech, Business, Finance/Corp
Minimum Type of Experience the Job Requires
6-7 years of product management experience in a related industry (digital / e-commerce is preferred)
Other
Exceptional customer service, listening, problem-solving, and interpersonal skills
Have a solid understanding of how core technologies are utilized in their product domain and are fluent in the pros and cons of technical alternatives
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
#J-18808-Ljbffr
Major Activities How you use Technology to help our Customers...
Create new metrics to measure customer insights, as needed
Form a holistic and global understanding of the end-to-end customer experience based on a synthesis from multiple sources
Propose and evaluate product changes in other domains based on a holistic understanding of the end-to-end customer experience
Push for solutions that test the boundaries of industry trends and anticipate customer needs
Set priorities for multiple projects
Ensure front-end product design is successful
Ability to write scripts for demos and demonstrate onstage product features
Identify patterns in complex datasets and develops practical modes
How you\'ll make an impact...
Develop a global product domain strategy (project level)
Plan product launches considering the overall Michaels product/tech roadmaps, retail industry, calendar anticipated customer reactions, etc.
Drive product lifecycle from requirement definitions, research, UX/UI designs, establishing KPIs, technical specs, and development, to launch activities and post-launch metrics analysis and iterations.
Create opportunity assessments and global ROI calculations for proposed strategies in their domain
Identify corner cases astutely
Steer technical designs toward architectural patterns and high reliability
Understand and manage risks and dependencies
Deliver high-quality products with upfront risk assessments and mitigation strategies
Lead data analysis for their domain
Evaluate global impact by creating a hypothesis, executing tests, and analyzing results
Who you\'ll be working with...
Collaborate with product development and engineering team leads and engineering to consistently manage multiple products to planned milestones with high quality
Actively track key milestones across multiple programs and maintain accountability for cross-functional teams
Collaborate across boundaries to build strategic relationships and achieve common goals
Work collaboratively with Business Team and manage expectations of scope and requirements
How you\'ll lead and influence others...
Drives adoption of best practices across the organization.
Champion change agent for continous improvement
Ability to lead and build customer engagements and relationships
Resolve cross-organizational conflict without escalation.
Other duties as assigned
Minimum Education
Bachelor’s Degree in computer science or Business
Minimum Special Certifications or Technical Skills
Experience in taking a product from ideation to execution and successful delivery.
Demonstrated ability to build out and establish an agile digital product practice in collaboration with UX and Engineering
Fluent in navigating Atlassian products, such as JIRA for ticket workflow and Confluence for documentation and requirements gathering, etc.
Excellent technical skills
Excellent written and verbal communication skills, including an engaging presentation style
Experience in communication to VP and C+ level: Tech, Business, Finance/Corp
Minimum Type of Experience the Job Requires
6-7 years of product management experience in a related industry (digital / e-commerce is preferred)
Other
Exceptional customer service, listening, problem-solving, and interpersonal skills
Have a solid understanding of how core technologies are utilized in their product domain and are fluent in the pros and cons of technical alternatives
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
#J-18808-Ljbffr