Hartford HealthCare
Patient Service Representative - Outpatient Rehab
Hartford HealthCare, Norwich, Connecticut, us, 06360
Position:
Patient Service Representative - Outpatient Rehab at Hartford HealthCare
Location Detail:
111 Salem Tpke Norwich (10365)
Every day, more than 40,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut. We provide rehabilitation services across the continuum – acute care hospitals, long‑term care facilities, sub‑acute rehabilitation, home‑care, outpatient centers, and community settings such as senior centers, work sites, and schools and colleges. We offer over 30 outpatient locations with a variety of specialists, including oncology, women’s health, sports medicine, physical therapy, occupational therapy, and speech language. We are known for our commitment to high quality, customer‑focused outcomes.
Position Description The Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience. They handle Patient Scheduling, Pre‑Registration, Registration, Insurance Verification, Insurance Authorization, and ensure patients are cleared for Rehab Outpatient office visits. The role also includes secretarial, billing, and clerical duties: using the electronic medical record (EMR) to schedule follow‑up and specialty appointments, process patient charges, coordinate referrals, prepare paperwork and collect pertinent patient information, answer phones, and perform related duties as assigned. The representative provides administrative support to the office staff and requires understanding of rehab procedures and patient history requirements.
Responsibilities
Greets and registers arriving patients, completes registration forms and verifies insurance
Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter
Provides information to new patients prior to visit in accordance with department policies, and enters/updates patient demographics
Collects co‑payments and office charges as needed and explains office payment billing policies to patients
Schedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, medical reports, etc.)
Schedules follow‑up appointments and completes the necessary requisition forms and pre‑cert exams
Defines and resolves patient/clinician issues/problems, bringing concerns to team lead or manager as necessary
Reconciles billing and co‑pays; refers payment and insurance problems to Billing Department
Keeps and maintains inventory of office or clinical supplies; maintains an orderly reception
Provides back‑up support to other front desk staff and performs other related duties in support of efficient operations of the site
Collaborates with colleagues throughout the system to improve processes, workflow, outcomes, and patient experience
Qualifications
High school diploma or equivalent required; Associate's or Bachelor's degree in a clinical or business field preferred.
1‑2 years in a medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits.
Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits.
Bilingual (highly preferred)
We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. We provide a competitive benefits program designed to ensure work/life balance. Every moment matters. This is your moment.
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Patient Service Representative - Outpatient Rehab at Hartford HealthCare
Location Detail:
111 Salem Tpke Norwich (10365)
Every day, more than 40,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut. We provide rehabilitation services across the continuum – acute care hospitals, long‑term care facilities, sub‑acute rehabilitation, home‑care, outpatient centers, and community settings such as senior centers, work sites, and schools and colleges. We offer over 30 outpatient locations with a variety of specialists, including oncology, women’s health, sports medicine, physical therapy, occupational therapy, and speech language. We are known for our commitment to high quality, customer‑focused outcomes.
Position Description The Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience. They handle Patient Scheduling, Pre‑Registration, Registration, Insurance Verification, Insurance Authorization, and ensure patients are cleared for Rehab Outpatient office visits. The role also includes secretarial, billing, and clerical duties: using the electronic medical record (EMR) to schedule follow‑up and specialty appointments, process patient charges, coordinate referrals, prepare paperwork and collect pertinent patient information, answer phones, and perform related duties as assigned. The representative provides administrative support to the office staff and requires understanding of rehab procedures and patient history requirements.
Responsibilities
Greets and registers arriving patients, completes registration forms and verifies insurance
Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter
Provides information to new patients prior to visit in accordance with department policies, and enters/updates patient demographics
Collects co‑payments and office charges as needed and explains office payment billing policies to patients
Schedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, medical reports, etc.)
Schedules follow‑up appointments and completes the necessary requisition forms and pre‑cert exams
Defines and resolves patient/clinician issues/problems, bringing concerns to team lead or manager as necessary
Reconciles billing and co‑pays; refers payment and insurance problems to Billing Department
Keeps and maintains inventory of office or clinical supplies; maintains an orderly reception
Provides back‑up support to other front desk staff and performs other related duties in support of efficient operations of the site
Collaborates with colleagues throughout the system to improve processes, workflow, outcomes, and patient experience
Qualifications
High school diploma or equivalent required; Associate's or Bachelor's degree in a clinical or business field preferred.
1‑2 years in a medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits.
Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits.
Bilingual (highly preferred)
We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. We provide a competitive benefits program designed to ensure work/life balance. Every moment matters. This is your moment.
#J-18808-Ljbffr