Pinnacle Live
Operations Manager - Audio Visual, Event Technology
Pinnacle Live, Kapolei, Hawaii, us, 96709
Operations Manager - Audio Visual, Event Technology
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Operations Manager - Audio Visual, Event Technology
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Pinnacle Live Job Summary
The Operations Manager will assist the Venue Director with the overall daily operational management of the venue with an emphasis on event execution and team development. This includes the timely set up, operation and removal of audio visual related equipment in accordance with the Company’s standard operating procedures, personnel management, equipment maintenance and logistics, and providing the utmost in guest service and client satisfaction. Essential Functions
Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders Ensure timely setting, striking of events and other essential floor activities Maintain inventory integrity ensuring quality, functionality, organization and availability Maintain a working knowledge of industry trends, tools and innovations Assist Venue Director in managing budget for increased revenue and control expenses effectively including sub-rentals and labor. Train, manage, and develop staff in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement Build strong relationships with equipment sub-rental and labor vendors to ensure they provide equipment and personnel that meet or exceed Pinnacle Live standards. Manages accurate and timely billing of events and clients. Timely creation and processing of purchase orders and vendor invoices. Attend hotel meetings, as necessary. Effectively utilizes applicable company computer systems and continually work toward updating and improving systems and technical skills required to run them Provide technical support for events Comply with all safety protocols and standard operating procedures Other duties as assigned Supervisory Responsibilities
Directs team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Education & Experience
High School Graduate or equivalent Minimum two (2) years event technology experience in a hospitality environment Minimum two (2) years demonstrated managerial experience Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners) Required Skills & Knowledge
Planning ability; able to plan ahead Excellent organizational skills Demonstrated personnel management ability Strong Interpersonal skills Strong verbal and written communications skills Strong customer focus Strong attention to detail Professional appearance Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands
Sit at a desk Stand or walk for long periods, including up and down stairs Consistently bend and stoop Use hands to hold, handle, or feel Reach with hands and arms Talk, hear and communicate. Lift up to 50 pounds occasionally Benefits
Performance based incentive plans on top of base salary Generous time off with PTO, holidays and sick/personal days 401k with a contribution match Insurances; health, vision, dental and more EEO Statement
Pinnacle Live is an E-verify and Equal Employment Opportunity Employer Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all. Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity. Seniority level
Mid-Senior level Employment type
Other Job function
Management and Manufacturing Industries
Events Services
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Join to apply for the
Operations Manager - Audio Visual, Event Technology
role at
Pinnacle Live Job Summary
The Operations Manager will assist the Venue Director with the overall daily operational management of the venue with an emphasis on event execution and team development. This includes the timely set up, operation and removal of audio visual related equipment in accordance with the Company’s standard operating procedures, personnel management, equipment maintenance and logistics, and providing the utmost in guest service and client satisfaction. Essential Functions
Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders Ensure timely setting, striking of events and other essential floor activities Maintain inventory integrity ensuring quality, functionality, organization and availability Maintain a working knowledge of industry trends, tools and innovations Assist Venue Director in managing budget for increased revenue and control expenses effectively including sub-rentals and labor. Train, manage, and develop staff in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement Build strong relationships with equipment sub-rental and labor vendors to ensure they provide equipment and personnel that meet or exceed Pinnacle Live standards. Manages accurate and timely billing of events and clients. Timely creation and processing of purchase orders and vendor invoices. Attend hotel meetings, as necessary. Effectively utilizes applicable company computer systems and continually work toward updating and improving systems and technical skills required to run them Provide technical support for events Comply with all safety protocols and standard operating procedures Other duties as assigned Supervisory Responsibilities
Directs team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Education & Experience
High School Graduate or equivalent Minimum two (2) years event technology experience in a hospitality environment Minimum two (2) years demonstrated managerial experience Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners) Required Skills & Knowledge
Planning ability; able to plan ahead Excellent organizational skills Demonstrated personnel management ability Strong Interpersonal skills Strong verbal and written communications skills Strong customer focus Strong attention to detail Professional appearance Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands
Sit at a desk Stand or walk for long periods, including up and down stairs Consistently bend and stoop Use hands to hold, handle, or feel Reach with hands and arms Talk, hear and communicate. Lift up to 50 pounds occasionally Benefits
Performance based incentive plans on top of base salary Generous time off with PTO, holidays and sick/personal days 401k with a contribution match Insurances; health, vision, dental and more EEO Statement
Pinnacle Live is an E-verify and Equal Employment Opportunity Employer Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all. Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity. Seniority level
Mid-Senior level Employment type
Other Job function
Management and Manufacturing Industries
Events Services
#J-18808-Ljbffr