Lids
Overview
General Position Summary At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services. Principle Duties and Responsibilities
People & Training Act as Manager on duty for any employee scheduling issues, customer complaints, etc., when Store Manager is not present. Manage store associates through LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present. Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager. Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall. Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g., company dress code). Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present. Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up. Assist in recruiting and training store personnel on proper store operations and procedures. Encourage store associates’ direct compliance with established company policies, procedures and guidelines including safekeeping of company inventory, funds and property. Other duties as assigned. Customer Experience Lead, execute and assist Selling 101 strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service. Resolve customer feedback and address issues in the moment, including customer escalations and urgent requests, and strive to resolve to “make it right” for customers. Ensure every customer is offered the opportunity to participate in Lids’ membership programs or special offers when in-store. Adhere to current visual guidelines including proper merchandising, signage and store cleanliness. Maintain a professional appearance consistent with Company Dress Code Policy. Additional Principal Duties and Responsibilities
Operations Execute operations-focused company-level directives, promotions, and initiatives (e.g., from Lids HQ). Understand and adhere to Policies & Procedures Manual to maintain a safe work environment. Maintain store technology and equipment (MPOS, Lids Custom, etc.) by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed. Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies. Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops. Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy. Open and close the store as required following the procedures per the Operations P&P Manual. Product & Inventory Management Protect Company assets within guidelines of LIDS Retail policies. Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control. Follow all policies to accurately manage store inventory including receiving, transferring, completing price changes and conducting product counts. Strategically organize the backroom to maximize efficiency, including arranging product/supplies to optimize space and productivity. Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes. Maintain the look and feel of the store through day-to-day VM and store actions (e.g., ensuring product recovery, restock, destock, or minor VM changes). Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy. Job Required Knowledge & Skills
High school diploma or equivalent plus one year relative experience. Established ability to produce sales results while minimizing loss. Strong interpersonal skills and the ability to communicate verbally in a clear professional manner. Ability to operate a computer, as well as maneuver relative software programs. Ability to lift up to 50 pounds. Ability to climb a ladder and work with hands overhead. Standing required for up to 100% of the work time. Ability to work unsupervised. Preferred Job Required Knowledge & Skills
Assistant store managers can earn up to 45% above local minimum wage based on experience. Exact compensation may vary based on skills, experience, and location. FT Assistant Store Managers are also eligible for monthly store sales bonuses and a 40% employee discount. Full-time employees are eligible for a full range of benefits including Paid Time Off, health, vision, dental, and 401(k). Education
Reports To
Store Manager For California-based roles: Annual pay ranges may fall between $33,280 - $68,640. You may also be offered a bonus, and other benefits. EEO Statement:
Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc. prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws. Notice to Applicants: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. Please email onboardingsupport@lids.com if you require accessibility assistance to apply. A member of our Talentteam will respond as soon as reasonably possible. This email address is for individuals seeking accommodation when applying for a career at Lids. Req ID:24336 Location:8316 - Ontario Mills
#J-18808-Ljbffr
General Position Summary At Lids, our Assistant Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Assistant Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services. Principle Duties and Responsibilities
People & Training Act as Manager on duty for any employee scheduling issues, customer complaints, etc., when Store Manager is not present. Manage store associates through LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present. Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager. Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall. Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g., company dress code). Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present. Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up. Assist in recruiting and training store personnel on proper store operations and procedures. Encourage store associates’ direct compliance with established company policies, procedures and guidelines including safekeeping of company inventory, funds and property. Other duties as assigned. Customer Experience Lead, execute and assist Selling 101 strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service. Resolve customer feedback and address issues in the moment, including customer escalations and urgent requests, and strive to resolve to “make it right” for customers. Ensure every customer is offered the opportunity to participate in Lids’ membership programs or special offers when in-store. Adhere to current visual guidelines including proper merchandising, signage and store cleanliness. Maintain a professional appearance consistent with Company Dress Code Policy. Additional Principal Duties and Responsibilities
Operations Execute operations-focused company-level directives, promotions, and initiatives (e.g., from Lids HQ). Understand and adhere to Policies & Procedures Manual to maintain a safe work environment. Maintain store technology and equipment (MPOS, Lids Custom, etc.) by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed. Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies. Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops. Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy. Open and close the store as required following the procedures per the Operations P&P Manual. Product & Inventory Management Protect Company assets within guidelines of LIDS Retail policies. Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control. Follow all policies to accurately manage store inventory including receiving, transferring, completing price changes and conducting product counts. Strategically organize the backroom to maximize efficiency, including arranging product/supplies to optimize space and productivity. Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes. Maintain the look and feel of the store through day-to-day VM and store actions (e.g., ensuring product recovery, restock, destock, or minor VM changes). Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy. Job Required Knowledge & Skills
High school diploma or equivalent plus one year relative experience. Established ability to produce sales results while minimizing loss. Strong interpersonal skills and the ability to communicate verbally in a clear professional manner. Ability to operate a computer, as well as maneuver relative software programs. Ability to lift up to 50 pounds. Ability to climb a ladder and work with hands overhead. Standing required for up to 100% of the work time. Ability to work unsupervised. Preferred Job Required Knowledge & Skills
Assistant store managers can earn up to 45% above local minimum wage based on experience. Exact compensation may vary based on skills, experience, and location. FT Assistant Store Managers are also eligible for monthly store sales bonuses and a 40% employee discount. Full-time employees are eligible for a full range of benefits including Paid Time Off, health, vision, dental, and 401(k). Education
Reports To
Store Manager For California-based roles: Annual pay ranges may fall between $33,280 - $68,640. You may also be offered a bonus, and other benefits. EEO Statement:
Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc. prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws. Notice to Applicants: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. Please email onboardingsupport@lids.com if you require accessibility assistance to apply. A member of our Talentteam will respond as soon as reasonably possible. This email address is for individuals seeking accommodation when applying for a career at Lids. Req ID:24336 Location:8316 - Ontario Mills
#J-18808-Ljbffr