GCS Technologies, Inc.
Technical Support Analyst (Tier 2)
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Job Summary Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will learn new products and technologies quickly and continuously. Top‑notch communication skills are required. This is not a typical help desk; we support hundreds of organizations and thousands of end users in highly variable environments.
Essential Duties and Responsibilities
Microsoft Azure and Office 365 Administration
Provide remote technical support to customers calling for various technical issues
Provide on‑site technical support to customers as needed
Must have flexible after‑hours availability for implementation and deployment tasks
Track time and provide troubleshooting notes as you work
Desired Technical Knowledge
Windows Server and Desktop OS (all versions)
Familiarity with public cloud technologies (Microsoft Azure and 365 are a must)
Familiarity with macOS and Linux operating systems
Common Desktop Applications (Office, etc.)
Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.)
Experience managing server backup applications (Datto, Veeam, AppAssure/Rapid Recovery)
Virtualization Technologies (VMware vSphere and Hyper‑V)
Familiarity with VOIP solutions, such as Ring Central
Other Desirable Skills
Basic scripting knowledge (PowerShell, Bash, Python)
Standard networking (Routing, Switching, Firewalls – specifically Meraki, SonicWall, Cisco, and Dell)
Familiarity administering Remote Desktop Services
Additional Requirements
Must live in the Austin, TX metro or surrounding area
Participate in after‑hours support rotation
Must pass background screening
Must be able to lift 20 lbs
Ability to work in a team and communicate effectively
Responsible for entering billable time and notes into the ticketing system in real time
Experience & Education
2+ years experience in a help desk or network support position
Preferred certifications (certifications are given priority)
Degrees are valued but not required; experience and certifications are preferred
Benefits
75% to 100% work‑from‑home options if based in Austin, TX
Flexible Paid Time Off
Medical/Dental/Vision Insurance available
Life and AD&D Insurance
Disability Insurance
GCS is an equal opportunity employer. GCS is a certified small business.
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Job Summary Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will learn new products and technologies quickly and continuously. Top‑notch communication skills are required. This is not a typical help desk; we support hundreds of organizations and thousands of end users in highly variable environments.
Essential Duties and Responsibilities
Microsoft Azure and Office 365 Administration
Provide remote technical support to customers calling for various technical issues
Provide on‑site technical support to customers as needed
Must have flexible after‑hours availability for implementation and deployment tasks
Track time and provide troubleshooting notes as you work
Desired Technical Knowledge
Windows Server and Desktop OS (all versions)
Familiarity with public cloud technologies (Microsoft Azure and 365 are a must)
Familiarity with macOS and Linux operating systems
Common Desktop Applications (Office, etc.)
Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.)
Experience managing server backup applications (Datto, Veeam, AppAssure/Rapid Recovery)
Virtualization Technologies (VMware vSphere and Hyper‑V)
Familiarity with VOIP solutions, such as Ring Central
Other Desirable Skills
Basic scripting knowledge (PowerShell, Bash, Python)
Standard networking (Routing, Switching, Firewalls – specifically Meraki, SonicWall, Cisco, and Dell)
Familiarity administering Remote Desktop Services
Additional Requirements
Must live in the Austin, TX metro or surrounding area
Participate in after‑hours support rotation
Must pass background screening
Must be able to lift 20 lbs
Ability to work in a team and communicate effectively
Responsible for entering billable time and notes into the ticketing system in real time
Experience & Education
2+ years experience in a help desk or network support position
Preferred certifications (certifications are given priority)
Degrees are valued but not required; experience and certifications are preferred
Benefits
75% to 100% work‑from‑home options if based in Austin, TX
Flexible Paid Time Off
Medical/Dental/Vision Insurance available
Life and AD&D Insurance
Disability Insurance
GCS is an equal opportunity employer. GCS is a certified small business.
#J-18808-Ljbffr