Valencia Group
Overview
Job Requisition:
On-Call Front Desk Agent Hotel Valencia is seeking a dedicated and professional
On-Call Front Desk Agent
to join our guest services team. You will serve as the first point of contact for guests, ensuring a seamless and welcoming experience from check-in to check-out. This position offers a flexible, on-call schedule to support the hotel's needs during peak periods, holidays, and staff absences.
Schedule & Availability Requirements
This is an
on-call position
that requires flexibility to work
rotating shifts , including
weekends and holidays . Shifts may include: 6:00 AM - 2:30 PM 7:00 AM - 3:30 PM 10:00 AM - 6:30 PM 2:00 PM - 10:30 PM
Key Responsibilities
Guest Services & Front Desk Operations: Warmly welcome and check in guests, ensuring efficient and accurate service Handle check-outs, payments, and folio review with professionalism Manage reservations and respond to guest inquiries and special requests Provide concierge services such as local area information and recommendations Monitor guest satisfaction and follow up on requests to ensure a positive experience Administrative & Financial Duties: Perform bucket checks and monitor room availability Close shift with proper documentation and financial balancing Process guest charges and distribute billing reports to relevant departments Operate front desk systems (PMS, POS, PBX, etc.) and troubleshoot issues as needed Support coordination between departments (e.g., housekeeping, sales, maintenance)
Core Competencies
Exceptional communication and interpersonal skills Ability to assess situations quickly and make sound decisions Strong organizational and multitasking abilities Professional demeanor with a guest-first attitude Accuracy in handling payments and financial records Adaptability to changing demands and a fast-paced environment
Work Environment & Physical Requirements
Primarily indoor work with some exposure to outdoor conditions Prolonged standing and walking Frequent bending, reaching, lifting, and carrying items up to 20 lbs
Qualifications
Required Qualifications: Strong Communication Skills:
Ability to clearly and professionally communicate with guests and team members. Customer Service Mindset:
Friendly, approachable, and eager to provide excellent service. Problem-Solving Abilities:
Capable of quickly identifying and resolving guest or operational issues. Multitasking & Time Management:
Able to handle multiple responsibilities in a fast-paced environment. Basic Computer Skills:
Comfortable using hotel systems, email, and other front desk software. Attention to Detail:
Ability to accurately process payments, review guest accounts, and complete administrative tasks. Team Player:
Works well with colleagues across different departments to ensure a seamless guest experience. Professionalism & Appearance:
Maintains a polished and professional demeanor, including proper uniform and name tag. Reliability & Flexibility:
Available for a rotating schedule, including weekends and holidays, based on business needs.
Preferred Qualifications
Preferred Qualifications (Not Required): Previous experience in
hospitality, customer service, or front desk operations . Familiarity with
hotel reservation systems (PMS), phone systems (PBX), and other front desk technology . Knowledge of
hotel services, promotional programs, and local attractions .
Benefits for On-Call Staff
Competitive hourly rate Paid Community Service Days Eligibility for select insurance benefits (based on hours worked and duration of service) Click here to learn more
Join our team and be part of a dynamic and guest-focused hospitality experience!
Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer
Valencia Hotel Group provides equal employment opportunities for all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.
America’s Greatest Workplaces for Women 2024
America’s Greatest Workplaces for Job Starters 2024
Note
This job description contains the essential functions and responsibilities of the role. It does not guarantee employment and is subject to change or cancellation at the employer’s discretion.
#J-18808-Ljbffr
Job Requisition:
On-Call Front Desk Agent Hotel Valencia is seeking a dedicated and professional
On-Call Front Desk Agent
to join our guest services team. You will serve as the first point of contact for guests, ensuring a seamless and welcoming experience from check-in to check-out. This position offers a flexible, on-call schedule to support the hotel's needs during peak periods, holidays, and staff absences.
Schedule & Availability Requirements
This is an
on-call position
that requires flexibility to work
rotating shifts , including
weekends and holidays . Shifts may include: 6:00 AM - 2:30 PM 7:00 AM - 3:30 PM 10:00 AM - 6:30 PM 2:00 PM - 10:30 PM
Key Responsibilities
Guest Services & Front Desk Operations: Warmly welcome and check in guests, ensuring efficient and accurate service Handle check-outs, payments, and folio review with professionalism Manage reservations and respond to guest inquiries and special requests Provide concierge services such as local area information and recommendations Monitor guest satisfaction and follow up on requests to ensure a positive experience Administrative & Financial Duties: Perform bucket checks and monitor room availability Close shift with proper documentation and financial balancing Process guest charges and distribute billing reports to relevant departments Operate front desk systems (PMS, POS, PBX, etc.) and troubleshoot issues as needed Support coordination between departments (e.g., housekeeping, sales, maintenance)
Core Competencies
Exceptional communication and interpersonal skills Ability to assess situations quickly and make sound decisions Strong organizational and multitasking abilities Professional demeanor with a guest-first attitude Accuracy in handling payments and financial records Adaptability to changing demands and a fast-paced environment
Work Environment & Physical Requirements
Primarily indoor work with some exposure to outdoor conditions Prolonged standing and walking Frequent bending, reaching, lifting, and carrying items up to 20 lbs
Qualifications
Required Qualifications: Strong Communication Skills:
Ability to clearly and professionally communicate with guests and team members. Customer Service Mindset:
Friendly, approachable, and eager to provide excellent service. Problem-Solving Abilities:
Capable of quickly identifying and resolving guest or operational issues. Multitasking & Time Management:
Able to handle multiple responsibilities in a fast-paced environment. Basic Computer Skills:
Comfortable using hotel systems, email, and other front desk software. Attention to Detail:
Ability to accurately process payments, review guest accounts, and complete administrative tasks. Team Player:
Works well with colleagues across different departments to ensure a seamless guest experience. Professionalism & Appearance:
Maintains a polished and professional demeanor, including proper uniform and name tag. Reliability & Flexibility:
Available for a rotating schedule, including weekends and holidays, based on business needs.
Preferred Qualifications
Preferred Qualifications (Not Required): Previous experience in
hospitality, customer service, or front desk operations . Familiarity with
hotel reservation systems (PMS), phone systems (PBX), and other front desk technology . Knowledge of
hotel services, promotional programs, and local attractions .
Benefits for On-Call Staff
Competitive hourly rate Paid Community Service Days Eligibility for select insurance benefits (based on hours worked and duration of service) Click here to learn more
Join our team and be part of a dynamic and guest-focused hospitality experience!
Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer
Valencia Hotel Group provides equal employment opportunities for all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.
America’s Greatest Workplaces for Women 2024
America’s Greatest Workplaces for Job Starters 2024
Note
This job description contains the essential functions and responsibilities of the role. It does not guarantee employment and is subject to change or cancellation at the employer’s discretion.
#J-18808-Ljbffr