IMAGINiT Technologies
Company Description
Are you self‑motivated, intellectually curious, enjoy new challenges, and have strong relationship building skills? Are you looking to gain valuable business experience and grow your career in sales? We are seeking a high‑energy, proactive Customer Advocate for customer satisfaction and retention, based in our Tampa office.
Job Description
Proactively contact customers after purchase to acclimate them to the benefits of being an IMAGINiT customer; support the adoption of Autodesk products early in their contract.
Document all client communications in CRM system and escalate any client satisfaction issues to the appropriate manager for resolution.
Assess internal processes and propose improvements that directly affect customer retention.
Act as a liaison with customers to resolve a variety of account issues and coordinate with internal resources to ensure software access.
Conduct presales and business reviews with our sales organization to ensure retention and expansion of solutions.
Provide customers with usage data analytics to optimize their digital solutions.
Manage customer leads to ensure they are assigned and handled by the appropriate individual or department.
Qualifications
Bachelor’s degree in communications, marketing, or related field preferred or comparable experience.
2 years of experience in a customer relations role.
Strong technical acumen.
Outstanding telephone skills with the ability to relate over the phone and deal with multiple organizational levels.
Highly motivated, resourceful, and patient with a strong desire to make a difference and ensure customer satisfaction.
Excellent verbal and written communication skills.
Ability to work at a high level with multi‑tasking.
Strong presentation skills.
Strong computer skills including Teams, Outlook, Microsoft Word, PowerPoint, and CRM tools.
Compensation
Base salary: $45,000 - $55,000 USD + bonus.
Benefits
Health, Dental, and Vision.
Flexible Spending Accounts.
Short & Long‑Term Disability.
Wellness Programs.
Paid holidays.
Vacation and sick leave.
401(k) with company match.
Tuition reimbursement.
Service awards.
Employee referral bonus program.
Full‑time Monday‑Friday work schedule.
Must be authorized to work in the US for any employer without company sponsorship.
Visit us at http://www.rand.com for more information.
We celebrate employment equity and diversity! We encourage applications from all qualified individuals and do not discriminate based on disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status, or any other basis protected under federal, state, provincial or local laws.
We are committed to providing reasonable accommodations for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs.
We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted.
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Job Description
Proactively contact customers after purchase to acclimate them to the benefits of being an IMAGINiT customer; support the adoption of Autodesk products early in their contract.
Document all client communications in CRM system and escalate any client satisfaction issues to the appropriate manager for resolution.
Assess internal processes and propose improvements that directly affect customer retention.
Act as a liaison with customers to resolve a variety of account issues and coordinate with internal resources to ensure software access.
Conduct presales and business reviews with our sales organization to ensure retention and expansion of solutions.
Provide customers with usage data analytics to optimize their digital solutions.
Manage customer leads to ensure they are assigned and handled by the appropriate individual or department.
Qualifications
Bachelor’s degree in communications, marketing, or related field preferred or comparable experience.
2 years of experience in a customer relations role.
Strong technical acumen.
Outstanding telephone skills with the ability to relate over the phone and deal with multiple organizational levels.
Highly motivated, resourceful, and patient with a strong desire to make a difference and ensure customer satisfaction.
Excellent verbal and written communication skills.
Ability to work at a high level with multi‑tasking.
Strong presentation skills.
Strong computer skills including Teams, Outlook, Microsoft Word, PowerPoint, and CRM tools.
Compensation
Base salary: $45,000 - $55,000 USD + bonus.
Benefits
Health, Dental, and Vision.
Flexible Spending Accounts.
Short & Long‑Term Disability.
Wellness Programs.
Paid holidays.
Vacation and sick leave.
401(k) with company match.
Tuition reimbursement.
Service awards.
Employee referral bonus program.
Full‑time Monday‑Friday work schedule.
Must be authorized to work in the US for any employer without company sponsorship.
Visit us at http://www.rand.com for more information.
We celebrate employment equity and diversity! We encourage applications from all qualified individuals and do not discriminate based on disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status, or any other basis protected under federal, state, provincial or local laws.
We are committed to providing reasonable accommodations for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs.
We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted.
#J-18808-Ljbffr