Valley National Bank
Market Manager (Branch Manager) - Tarpon Springs, FL
Valley National Bank, Tarpon Springs, Florida, United States, 34869
Overview
Market Manager (Branch Manager) – Tarpon Springs, FL
At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice—building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth—with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.
At Valley, we're driven by an ambition that goes deeper than just having a job. We aim to help you focus on what drives you—turning your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. When we say we're a relationship bank built for growth, that includes all our associates as well.
The Market Manager directly manages the Branch staff at one or more branches and is ultimately responsible for the staffing and overall performance of all employees within the branch. This includes interviewing, hiring, performance evaluation, disciplinary actions, coaching, developing and providing feedback. The Market Manager is responsible for enhancing client relationships and managing the staff and operational functions of the branches to meet the financial needs of the Bank's customers and the goals set forth by Retail Management. This includes independently developing and implementing strategies to achieve deposit, loan and profitability goals for the branch(s) and ensuring compliance with all bank policies while providing an outstanding customer experience.
Expected Work Hours 40
Job Description Responsibilities include, but are not limited to:
Accountable for the growth and profitability of their branch or branches. Improves revenues and expenses and creates an environment that exceeds client expectations. Coordinates and supports the team effort in referring leads to offices and other lines of business.
Overall responsibility for the financial and operational performance of their branches.
Responsible for the interviewing, hiring, performance evaluation, and disciplinary action for the staff within the branches.
Develops the staff for career opportunities; manages the performance and development of employees within the branch to achieve high performance, a strong team environment and positive employee morale.
Develops market intelligence, communicates and drives the strategic direction and product mix within the market they manage.
Manages and enhances client relationships through coaching and mentoring staff.
Oversees the ABMs to ensure operational functions of the branch are met, including cash control, auditing and compliance requirements.
Builds new and expands existing customer relationships through a consultative approach that visits customers to understand their business needs, with the aim of growing the branch deposit base, increasing product utilization and revenue within the market.
Ensures primary and defined market area retail offices comply with all appropriate regulatory requirements related to retail operations and new accounts.
Ensures staff completes Learning Management System training and attends classes developed by Learning & Development to fulfill the requirements of their position.
Ensures staff complies with all policies, practices and procedures including branch safety; reports unsafe activities to Divisional Head and/or Human Resources.
Manages escalation of customer service problems and/or requests, proactively seeks answers and follows up to ensure customer needs are met.
Directs a proactive approach to customer satisfaction and retention. Listens to and understands internal and external customer needs; interacts effectively with customers and co-workers.
Represents the bank in the community and participates in community activities as appropriate.
Maintains knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.
May provide divisional sales/leadership support in the absence of divisional initiatives.
Requirements Required Skills:
Ability to prioritize, organize and delegate and follow up on assignments.
Ability to manage multiple branches and remote staff.
Ability to effectively present information in one-on-one and small group situations.
Must have excellent verbal, written and interpersonal communication skills.
Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues.
An enthusiastic individual who can listen to customer concerns and offer innovative solutions while balancing customer satisfaction with Bank exposure to loss or fraud.
Proficient computer skills.
Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy when dealing with customers.
Required Experience:
High School diploma or GED and minimum of 5 years related managerial experience with knowledge of branch operations and demonstrated sales-customer service skills.
Bachelor's degree with concentration in accounting, business, finance, economics or related field and knowledge of complex commercial bank branch experience is preferred.
FIS/IBS (Integrated Banking Solutions) preferred.
Full-time/Part-time Full-time
FLSA Exempt
Location 710 East Tarpon Ave, Tarpon Springs, Florida 34689, United States
Pay Range
$71,900.00 - $122,600.00 / year
Pay Transparency: The actual pay rate will depend on qualifications and experience.
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At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice—building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth—with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.
At Valley, we're driven by an ambition that goes deeper than just having a job. We aim to help you focus on what drives you—turning your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. When we say we're a relationship bank built for growth, that includes all our associates as well.
The Market Manager directly manages the Branch staff at one or more branches and is ultimately responsible for the staffing and overall performance of all employees within the branch. This includes interviewing, hiring, performance evaluation, disciplinary actions, coaching, developing and providing feedback. The Market Manager is responsible for enhancing client relationships and managing the staff and operational functions of the branches to meet the financial needs of the Bank's customers and the goals set forth by Retail Management. This includes independently developing and implementing strategies to achieve deposit, loan and profitability goals for the branch(s) and ensuring compliance with all bank policies while providing an outstanding customer experience.
Expected Work Hours 40
Job Description Responsibilities include, but are not limited to:
Accountable for the growth and profitability of their branch or branches. Improves revenues and expenses and creates an environment that exceeds client expectations. Coordinates and supports the team effort in referring leads to offices and other lines of business.
Overall responsibility for the financial and operational performance of their branches.
Responsible for the interviewing, hiring, performance evaluation, and disciplinary action for the staff within the branches.
Develops the staff for career opportunities; manages the performance and development of employees within the branch to achieve high performance, a strong team environment and positive employee morale.
Develops market intelligence, communicates and drives the strategic direction and product mix within the market they manage.
Manages and enhances client relationships through coaching and mentoring staff.
Oversees the ABMs to ensure operational functions of the branch are met, including cash control, auditing and compliance requirements.
Builds new and expands existing customer relationships through a consultative approach that visits customers to understand their business needs, with the aim of growing the branch deposit base, increasing product utilization and revenue within the market.
Ensures primary and defined market area retail offices comply with all appropriate regulatory requirements related to retail operations and new accounts.
Ensures staff completes Learning Management System training and attends classes developed by Learning & Development to fulfill the requirements of their position.
Ensures staff complies with all policies, practices and procedures including branch safety; reports unsafe activities to Divisional Head and/or Human Resources.
Manages escalation of customer service problems and/or requests, proactively seeks answers and follows up to ensure customer needs are met.
Directs a proactive approach to customer satisfaction and retention. Listens to and understands internal and external customer needs; interacts effectively with customers and co-workers.
Represents the bank in the community and participates in community activities as appropriate.
Maintains knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.
May provide divisional sales/leadership support in the absence of divisional initiatives.
Requirements Required Skills:
Ability to prioritize, organize and delegate and follow up on assignments.
Ability to manage multiple branches and remote staff.
Ability to effectively present information in one-on-one and small group situations.
Must have excellent verbal, written and interpersonal communication skills.
Ability to present a confident and professional demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues.
An enthusiastic individual who can listen to customer concerns and offer innovative solutions while balancing customer satisfaction with Bank exposure to loss or fraud.
Proficient computer skills.
Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy when dealing with customers.
Required Experience:
High School diploma or GED and minimum of 5 years related managerial experience with knowledge of branch operations and demonstrated sales-customer service skills.
Bachelor's degree with concentration in accounting, business, finance, economics or related field and knowledge of complex commercial bank branch experience is preferred.
FIS/IBS (Integrated Banking Solutions) preferred.
Full-time/Part-time Full-time
FLSA Exempt
Location 710 East Tarpon Ave, Tarpon Springs, Florida 34689, United States
Pay Range
$71,900.00 - $122,600.00 / year
Pay Transparency: The actual pay rate will depend on qualifications and experience.
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