Customer Service Project Analyst III

Employer Industry: Environmental Services

Why consider this job opportunity:

Salary up to $112,700

Comprehensive medical, dental, and vision benefits

Retirement plan with a generous company match

Paid Time Off (PTO) and Employee Stock Purchase Plan (ESPP)

Opportunity for career advancement and growth within the organization

Supportive and inclusive work environment focused on employee engagement

What to Expect (Job Responsibilities)

Analyze data trends and provide actionable insights and recommendations to internal departments

Develop and implement methods to track adherence to customer Service Level Agreements (SLAs)

Leverage Microsoft Excel, PowerPoint, and Power BI for data analysis and reporting

Collaborate with cross-functional teams on projects to support ongoing business analysis needs

Manage and prioritize customer requests and internal business needs to streamline processes

What is Required (Qualifications)

4-7 years of overall relevant work experience

Advanced ability to communicate complex data findings and provide clear summaries

Proficiency in Microsoft Excel, PowerPoint, and Power BI for data analysis and reporting

Excellent project management skills, including adaptability to changing priorities

Ability to identify trends and insights from large datasets

How to Stand Out (Preferred Qualifications)

Strong customer service experience

Background in training large groups and developing training materials

Experience identifying and addressing team needs

#J-18808-Ljbffr