Baskin-Robbins
Overview
If you enjoy working in a fast-paced environment and want to apply your personality and skills in a variety of ways, consider becoming a Shift Leader for a Dunkin'/Baskin franchisee. Our team is committed to making our guests’ day by serving them with a great product, a smile, and a joke or two. Everyone on our team works together and takes pride in doing a good job. Join our dynamic, award-winning franchise if you are ready to roll up your sleeves and contribute to a winning team. Shift Leaders play a vital role in delivering great guest experiences and making it right for our guests every day. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean environment. They work as part of a team to meet guests’ needs and give them a reason to come back. Team Environment – Communicate appropriately with fellow team members, treat others fairly and with respect, respond positively to feedback and direction, hold themselves accountable for their responsibilities on their shift, adhere to schedule, and arrive ready to work on time. Operations Excellence for Guest Satisfaction – Place guests as the highest priority and ensure each guest is highly satisfied with their experience. Respond to specific guest needs and resolve problems with urgency. Adhere to Brand standards and systems, delivering quality food and beverages to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members. Shift Leader Responsibilities Leads Operational Excellence and the Guest Experience Ensures the restaurant meets safety, sanitation, and cleanliness standards during shift Ensures self and team handles all Guest concerns with a sense of urgency Solicits and listens to all Guest feedback and provides information to Restaurant Manager Executes travel paths and take appropriate actions that drive hospitality behaviors Empowers the team to satisfy Guest needs and resolve concerns Removes barriers to delivering Hospitality behaviors during shift Role models expected behavior and coaches team on hospitality standards Leads Operational Excellence and the Guest Experience Role models expected behavior and coaches team on hospitality standards Ensures the restaurant meets safety, sanitation, and cleanliness standards during shift Builds Team Talent Treats all team members fairly and with respect Supports the training of new team members Recognizes team members for team contributions Holds team members accountable for their behavior and performance during shift Provides coaching to team members to improve performance during shift Provides communication to team about goals and performance for shift Brings staffing and performance issues to the attention of Restaurant Manager Executes team service through effective deployment and communication Shows up for work as scheduled and is ready to work on time Stays focused on the Guest and accomplishes all work assignments with excellence Responds positively to coaching and direction given Qualifications
Able to clearly express oneself verbally and in writing (English) Math and financial management Restaurant, retail, or supervisory experience At least 18 years of age Note: This position is with a Baskin-Robbins franchise; the franchisee is the employer and handles hiring decisions and employment-related matters. Any employment-related questions should be directed to the franchisee.
#J-18808-Ljbffr
If you enjoy working in a fast-paced environment and want to apply your personality and skills in a variety of ways, consider becoming a Shift Leader for a Dunkin'/Baskin franchisee. Our team is committed to making our guests’ day by serving them with a great product, a smile, and a joke or two. Everyone on our team works together and takes pride in doing a good job. Join our dynamic, award-winning franchise if you are ready to roll up your sleeves and contribute to a winning team. Shift Leaders play a vital role in delivering great guest experiences and making it right for our guests every day. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean environment. They work as part of a team to meet guests’ needs and give them a reason to come back. Team Environment – Communicate appropriately with fellow team members, treat others fairly and with respect, respond positively to feedback and direction, hold themselves accountable for their responsibilities on their shift, adhere to schedule, and arrive ready to work on time. Operations Excellence for Guest Satisfaction – Place guests as the highest priority and ensure each guest is highly satisfied with their experience. Respond to specific guest needs and resolve problems with urgency. Adhere to Brand standards and systems, delivering quality food and beverages to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members. Shift Leader Responsibilities Leads Operational Excellence and the Guest Experience Ensures the restaurant meets safety, sanitation, and cleanliness standards during shift Ensures self and team handles all Guest concerns with a sense of urgency Solicits and listens to all Guest feedback and provides information to Restaurant Manager Executes travel paths and take appropriate actions that drive hospitality behaviors Empowers the team to satisfy Guest needs and resolve concerns Removes barriers to delivering Hospitality behaviors during shift Role models expected behavior and coaches team on hospitality standards Leads Operational Excellence and the Guest Experience Role models expected behavior and coaches team on hospitality standards Ensures the restaurant meets safety, sanitation, and cleanliness standards during shift Builds Team Talent Treats all team members fairly and with respect Supports the training of new team members Recognizes team members for team contributions Holds team members accountable for their behavior and performance during shift Provides coaching to team members to improve performance during shift Provides communication to team about goals and performance for shift Brings staffing and performance issues to the attention of Restaurant Manager Executes team service through effective deployment and communication Shows up for work as scheduled and is ready to work on time Stays focused on the Guest and accomplishes all work assignments with excellence Responds positively to coaching and direction given Qualifications
Able to clearly express oneself verbally and in writing (English) Math and financial management Restaurant, retail, or supervisory experience At least 18 years of age Note: This position is with a Baskin-Robbins franchise; the franchisee is the employer and handles hiring decisions and employment-related matters. Any employment-related questions should be directed to the franchisee.
#J-18808-Ljbffr