Senior Service Desk Technician: Escalations & Automation

A leading technology firm in Virginia is seeking a Service Desk Technician III to resolve complex IT issues and mentor junior staff. The role requires a Bachelor’s degree and 5–7 years of IT support experience. Responsibilities include troubleshooting, conducting root cause analyses, and leading process improvements. Candidates should have advanced technical expertise with operating systems like Windows and macOS, along with familiarity with ITSM tools. Join a team that values collaboration and continuous improvement. #J-18808-Ljbffr