My3Tech Inc
IT Support Professional for Hardware and Software
My3Tech Inc, Denver, Colorado, United States, 80285
Overview
Job: IT Support Professional for Hardware and Software (HW/SW)
Location: 4300 Cherry Creek Drive Denver, Colorado 80246
Duration: Long Term
Summary of the purpose for this position: This position serves as the technical liaison between Division staff (business users) and OIT to ensure Division technical support needs are being met. This position serves as front line support interfacing with business users on service requests, investigating and evaluating problems, resolving when possible, or escalating to OIT staff for further resolution. Responsibilities include monitoring OIT service desk requests, elevating required service level, negotiating completion dates, and ensuring follow through on hardware problems, equipment and software purchases, Rollout, inventory maintenance, problem resolution, and coordination of equipment replacement schedule. This position takes an active role in the department-level Business Technology Team (BTT) to expand user functionality in alignment with department goals, resolve user-related problems, assist with development of Division solutions, and ensure adequate training for all Division users.
40hrs/week
Qualifications Special skills: (Qualifications)
Bachelor's degree from an accredited institution in a field of study related to the work assignment.
Two years of professional experience in an occupational field related to the work assigned to the position.
OR Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.
Additional appropriate education will substitute for the required experience on a year-for-year basis.
Location & Requirements Position Description: Have to live in Colorado in the Denver metro area - Required to be in person 5 days a week.
Responsibilities
Serve as the technical liaison between Division and OIT; participate in the department-level Business Technology Team (BTT); represent the division on department-wide OIT efforts.
Maintain computer and phone inventory, warranty information; monitor OIT Service Desk reports; elevate and ensure follow-through on all service requests; coordinate hardware replacement schedule and software renewal schedules with Division managers and OIT.
Ensure equipment is reimaged upon position vacancy; coordinate with Division's Personnel Liaison (PL) and Program managers on new hires for allocating or purchasing equipment.
Understand the Service Level Agreement (SLA) with OIT and use commitments to negotiate resolutions with OIT staff.
Maintain knowledge of emerging technologies and make recommendations on new policies, hardware, software, and applications.
Lead implementation of new applications and monitor/evaluate effectiveness; provide direct technical assistance to DCPHR staff as appropriate.
Evaluate technical training needs, develop and maintain training resources, and deliver trainings; maintain knowledge of emerging technologies and make recommendations on equipment/software purchases based on division goals.
Duty Statements
55% Duty Statement – Liaison between Division and OIT: various duties including SLAs, inventory, service requests, rollout, and coordination of equipment replacement; ensure OIT project management tool is updated; understand SLA commitments.
15% Duty Statement – Business and technical process improvements: support division process improvement efforts; assess processes; apply LEAN and 5S methodologies; draft processes and procedures; coordinate project planning; communicate changes to division staff; review processes after implementation.
10% Duty Statement – IT and telecommunications procurement: stay informed on state price agreements; assist with IT procurements; review for compliance; manage ITSRs and related purchase orders; provide procurement guidance.
15% Duty Statement – Direct user technology assistance: respond to user issues; diagnose hardware malfunctions; assist with configuration of newly deployed hardware.
5% Duty Statement – Other Duties as Assigned: attend meetings, serve on task forces, complete projects as directed.
Note: This refined description preserves the scope and language of the original while presenting it in structured sections with proper HTML semantics. It removes extraneous formatting and converts lines into proper lists without changing the factual content.
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Location: 4300 Cherry Creek Drive Denver, Colorado 80246
Duration: Long Term
Summary of the purpose for this position: This position serves as the technical liaison between Division staff (business users) and OIT to ensure Division technical support needs are being met. This position serves as front line support interfacing with business users on service requests, investigating and evaluating problems, resolving when possible, or escalating to OIT staff for further resolution. Responsibilities include monitoring OIT service desk requests, elevating required service level, negotiating completion dates, and ensuring follow through on hardware problems, equipment and software purchases, Rollout, inventory maintenance, problem resolution, and coordination of equipment replacement schedule. This position takes an active role in the department-level Business Technology Team (BTT) to expand user functionality in alignment with department goals, resolve user-related problems, assist with development of Division solutions, and ensure adequate training for all Division users.
40hrs/week
Qualifications Special skills: (Qualifications)
Bachelor's degree from an accredited institution in a field of study related to the work assignment.
Two years of professional experience in an occupational field related to the work assigned to the position.
OR Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.
Additional appropriate education will substitute for the required experience on a year-for-year basis.
Location & Requirements Position Description: Have to live in Colorado in the Denver metro area - Required to be in person 5 days a week.
Responsibilities
Serve as the technical liaison between Division and OIT; participate in the department-level Business Technology Team (BTT); represent the division on department-wide OIT efforts.
Maintain computer and phone inventory, warranty information; monitor OIT Service Desk reports; elevate and ensure follow-through on all service requests; coordinate hardware replacement schedule and software renewal schedules with Division managers and OIT.
Ensure equipment is reimaged upon position vacancy; coordinate with Division's Personnel Liaison (PL) and Program managers on new hires for allocating or purchasing equipment.
Understand the Service Level Agreement (SLA) with OIT and use commitments to negotiate resolutions with OIT staff.
Maintain knowledge of emerging technologies and make recommendations on new policies, hardware, software, and applications.
Lead implementation of new applications and monitor/evaluate effectiveness; provide direct technical assistance to DCPHR staff as appropriate.
Evaluate technical training needs, develop and maintain training resources, and deliver trainings; maintain knowledge of emerging technologies and make recommendations on equipment/software purchases based on division goals.
Duty Statements
55% Duty Statement – Liaison between Division and OIT: various duties including SLAs, inventory, service requests, rollout, and coordination of equipment replacement; ensure OIT project management tool is updated; understand SLA commitments.
15% Duty Statement – Business and technical process improvements: support division process improvement efforts; assess processes; apply LEAN and 5S methodologies; draft processes and procedures; coordinate project planning; communicate changes to division staff; review processes after implementation.
10% Duty Statement – IT and telecommunications procurement: stay informed on state price agreements; assist with IT procurements; review for compliance; manage ITSRs and related purchase orders; provide procurement guidance.
15% Duty Statement – Direct user technology assistance: respond to user issues; diagnose hardware malfunctions; assist with configuration of newly deployed hardware.
5% Duty Statement – Other Duties as Assigned: attend meetings, serve on task forces, complete projects as directed.
Note: This refined description preserves the scope and language of the original while presenting it in structured sections with proper HTML semantics. It removes extraneous formatting and converts lines into proper lists without changing the factual content.
#J-18808-Ljbffr