Spectrum
Client Services Manager I, Spectrum Business
Base pay range: $60,900.00/yr – $107,300.00/yr
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Ready to improve the client experience through positive partnerships and the resolution of escalations? You can do that. Do you want to build loyalty and nurture long‑term retention with high‑revenue VIP clients? As a Client Services Manager at Spectrum Business, you can do that.
Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We’re ready to go all in on your future and create an engaging environment.
How you can make a difference
Advise clients on their business strategy to highlight Spectrum Business best practices and products.
Work with the client finance team to ensure proper billing of ordered services.
Advocate for VIP clients, lead support teams and provide account profile audits to accelerate client issue resolutions.
Collaborate with Sales to increase sales of add‑ons and renewals.
Track and report on client account trends for leadership to leverage.
Monitor and respond to client technical support and billing issues to resolve all client open actions.
Conduct post‑mortem and root cause analysis to prevent future client issues.
What You Bring To Spectrum Business Required qualifications
Experience: Four or more years of B2B and client services management experience; history of building and managing a Client Services team focused on a named account list.
Education: Bachelor’s degree in a related field or equivalent experience.
Technical skills: Understanding of internet technologies, LAN, WAN, MAN, VPN, CLEC, fiber and metro Ethernet; proficient in Microsoft Office.
Skills: Organizational, prioritization and English communication skills.
Abilities: Expert in maintaining company and client confidentiality.
Availability: Travel to and from assigned territories and company facilities. Valid driver's license.
Preferred qualifications
Experience in a retention or sales environment.
Telecommunications industry experience.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Business Development and Sales
Industries Telecommunications
Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Ready to improve the client experience through positive partnerships and the resolution of escalations? You can do that. Do you want to build loyalty and nurture long‑term retention with high‑revenue VIP clients? As a Client Services Manager at Spectrum Business, you can do that.
Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We’re ready to go all in on your future and create an engaging environment.
How you can make a difference
Advise clients on their business strategy to highlight Spectrum Business best practices and products.
Work with the client finance team to ensure proper billing of ordered services.
Advocate for VIP clients, lead support teams and provide account profile audits to accelerate client issue resolutions.
Collaborate with Sales to increase sales of add‑ons and renewals.
Track and report on client account trends for leadership to leverage.
Monitor and respond to client technical support and billing issues to resolve all client open actions.
Conduct post‑mortem and root cause analysis to prevent future client issues.
What You Bring To Spectrum Business Required qualifications
Experience: Four or more years of B2B and client services management experience; history of building and managing a Client Services team focused on a named account list.
Education: Bachelor’s degree in a related field or equivalent experience.
Technical skills: Understanding of internet technologies, LAN, WAN, MAN, VPN, CLEC, fiber and metro Ethernet; proficient in Microsoft Office.
Skills: Organizational, prioritization and English communication skills.
Abilities: Expert in maintaining company and client confidentiality.
Availability: Travel to and from assigned territories and company facilities. Valid driver's license.
Preferred qualifications
Experience in a retention or sales environment.
Telecommunications industry experience.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Business Development and Sales
Industries Telecommunications
Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
#J-18808-Ljbffr