Victoria’s Secret & Co.
Customer Experience Manager - Victoria's Secret - River Center - San Antonio, TX
Victoria’s Secret & Co., San Antonio, Texas, United States, 78208
Customer Experience Manager - Victoria's Secret - River Center - San Antonio, TX
Victoria’s Secret & Co.
is seeking a values‑based leader to deliver exceptional customer and associate experiences and drive top‑line sales. This role reports to the Store Manager.
Primary Responsibility The Customer Experience Manager leads the sales floor, coaches and develops the team, manages performance, and sells. The manager also supports operational excellence by maintaining visual standards, managing payroll, and ensuring merchandise availability.
Direct Reports (As Assigned)
Customer Experience Lead(s) and/or Associates
Store Leadership Team Responsibilities
Leading and demonstrating company values within the store.
Delivering exceptional customer experiences as the Head Coach through coaching, zoning, team selling, and personally selling.
Conducting associate observations and coaching.
Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
Linking results to behaviors and actions to drive top‑line sales.
Independently managing labor hours within the store to drive top‑line sales and profit.
Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
Demonstrating and leading company policy and procedures.
Additional duties as assigned, including but not limited to: floorset mapping and execution, product launch support, onboarding, and shipment processing.
Ability to lift and carry up to 40 pounds and perform frequent bending, stretching, walking, and prolonged standing.
Compensation Minimum Salary:
$21.15
Maximum Salary:
$29.00
Qualifications
Passion for Victoria’s Secret Brand.
Ability to improve customer satisfaction and drive customer loyalty.
Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
Self‑awareness with a desire to seek feedback for improvement and development.
Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
Ability to monitor/track progress and incorporate feedback into decision‑making.
Proven ability to link company strategies to day‑to‑day activities and inspire a team to deliver total company contribution.
Experience influencing cross‑functional partners in informal and formal settings to get things done.
Ability to work nights, weekends, and a flexible schedule.
Physical ability to stand for long periods and frequently bend, kneel, and lift.
Ability to use technology (headsets, mobile devices, computers).
3+ years of retail leadership experience preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws.
Equal Opportunity Employer:
We do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
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is seeking a values‑based leader to deliver exceptional customer and associate experiences and drive top‑line sales. This role reports to the Store Manager.
Primary Responsibility The Customer Experience Manager leads the sales floor, coaches and develops the team, manages performance, and sells. The manager also supports operational excellence by maintaining visual standards, managing payroll, and ensuring merchandise availability.
Direct Reports (As Assigned)
Customer Experience Lead(s) and/or Associates
Store Leadership Team Responsibilities
Leading and demonstrating company values within the store.
Delivering exceptional customer experiences as the Head Coach through coaching, zoning, team selling, and personally selling.
Conducting associate observations and coaching.
Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
Linking results to behaviors and actions to drive top‑line sales.
Independently managing labor hours within the store to drive top‑line sales and profit.
Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
Demonstrating and leading company policy and procedures.
Additional duties as assigned, including but not limited to: floorset mapping and execution, product launch support, onboarding, and shipment processing.
Ability to lift and carry up to 40 pounds and perform frequent bending, stretching, walking, and prolonged standing.
Compensation Minimum Salary:
$21.15
Maximum Salary:
$29.00
Qualifications
Passion for Victoria’s Secret Brand.
Ability to improve customer satisfaction and drive customer loyalty.
Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
Self‑awareness with a desire to seek feedback for improvement and development.
Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
Ability to monitor/track progress and incorporate feedback into decision‑making.
Proven ability to link company strategies to day‑to‑day activities and inspire a team to deliver total company contribution.
Experience influencing cross‑functional partners in informal and formal settings to get things done.
Ability to work nights, weekends, and a flexible schedule.
Physical ability to stand for long periods and frequently bend, kneel, and lift.
Ability to use technology (headsets, mobile devices, computers).
3+ years of retail leadership experience preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws.
Equal Opportunity Employer:
We do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
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