Motion Recruitment
IT Helpdesk/Systems Support with Hardware
Motion Recruitment, Birmingham, Alabama, United States, 35275
IT Helpdesk/Systems Support with Hardware
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IT Helpdesk/Systems Support with Hardware
role at
Motion Recruitment
Contract Duration: 6 months +
Required Skills & Experience
High School diploma or equivalent, college degree preferred.
2–4 years' experience installing, configuring and resolving complex PC support issues.
Strong customer service skills and good verbal communication.
Knowledge of Microsoft Office applications, Windows, O365 and Active Directory.
Good analytical/troubleshooting skills.
Previous ticketing system experience is nice to have.
A+ certification and strong written communication.
Experience with scripting or automation of processes/ideally PowerShell.
What You Will Be Doing Daily Responsibilities
Provide first-level support and problem resolution for internal and external customers; point of contact for system-related problems; set up and configure branch and desktop printers; monitor the wide area network.
Provide excellent customer service.
Complete time-critical assignments on time to meet company goals and customer deadlines.
Potential on-call duty on nights or weekends or work weekend and night shifts.
Enter all work into ticketing system.
Comply with all policy and procedures of the company.
Complete assigned tasks as assigned by the System Support Manager.
Install and configure replacement PCs and peripherals.
Perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware).
Provide support for PCs, printers, scanners, aircards and PDA devices.
Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information.
Perform on-site technical PC support for corporate personnel.
Ensure compliance with company’s Performance Standards, with proper recognition of investment for long-term growth.
Recommend products as required and in accordance with policies.
Seniority level Entry level
Employment type Contract
Job function Information Technology
Industries Staffing and Recruiting
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IT Helpdesk/Systems Support with Hardware
role at
Motion Recruitment
Contract Duration: 6 months +
Required Skills & Experience
High School diploma or equivalent, college degree preferred.
2–4 years' experience installing, configuring and resolving complex PC support issues.
Strong customer service skills and good verbal communication.
Knowledge of Microsoft Office applications, Windows, O365 and Active Directory.
Good analytical/troubleshooting skills.
Previous ticketing system experience is nice to have.
A+ certification and strong written communication.
Experience with scripting or automation of processes/ideally PowerShell.
What You Will Be Doing Daily Responsibilities
Provide first-level support and problem resolution for internal and external customers; point of contact for system-related problems; set up and configure branch and desktop printers; monitor the wide area network.
Provide excellent customer service.
Complete time-critical assignments on time to meet company goals and customer deadlines.
Potential on-call duty on nights or weekends or work weekend and night shifts.
Enter all work into ticketing system.
Comply with all policy and procedures of the company.
Complete assigned tasks as assigned by the System Support Manager.
Install and configure replacement PCs and peripherals.
Perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware).
Provide support for PCs, printers, scanners, aircards and PDA devices.
Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information.
Perform on-site technical PC support for corporate personnel.
Ensure compliance with company’s Performance Standards, with proper recognition of investment for long-term growth.
Recommend products as required and in accordance with policies.
Seniority level Entry level
Employment type Contract
Job function Information Technology
Industries Staffing and Recruiting
#J-18808-Ljbffr