Caris Life Sciences
Oncology Case Manager - North Florida/South Carolina
Caris Life Sciences, Florida, New York, United States
Oncology Case Manager - North Florida/South Carolina
At Caris Life Sciences, the Oncology Case Manager is responsible for maintaining and growing business with existing customers within an assigned territory. This role focuses on managing customer relationships end-to-end, ensuring a high-quality experience from order initiation through delivery of the laboratory report. The ideal candidate will have at least three years of experience in the pharmaceutical, medical device, or diagnostic industry, with proven success in account management, customer retention, and organic account growth. Responsibilities
Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction. Execute customer retention strategies to maintain and grow existing accounts. Build and maintain value-based relationships with current customers, driving increased utilization of products and services. Maintain frequent communication with teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices. Accurately document customer interactions, updates, and value-based activities in the CRM. Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions. Establish and maintain open communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction. Maintain assigned company equipment and assets. Submit required reports and documentation accurately and on time. Meet or exceed assigned performance goals. Support meetings, conferences, and trade shows as needed. Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy, requiring access to PHI. Maintain a primary focus on case management. Qualifications
Bachelor’s degree required. Minimum of three years of account management or customer-facing experience. Strong problem-solving and decision-making skills. Understanding of clinic-based business practices. Ability to learn proprietary software. Excellent written and verbal communication skills. Strong organizational, interpersonal, and collaboration skills. Valid driver’s license and reliable transportation. Successful completion of pre-employment requirements. Preferred Qualifications
Experience in pharma, medical device, or diagnostics. Oncology experience. Physical Demands
Ability to sit or stand for extended periods. Ability to lift routine office materials. Additional Information
Periodic travel required, including possible evenings, weekends, or holidays. Conditions of Employment
Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check (applicable for certain positions) and reference verification. Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
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At Caris Life Sciences, the Oncology Case Manager is responsible for maintaining and growing business with existing customers within an assigned territory. This role focuses on managing customer relationships end-to-end, ensuring a high-quality experience from order initiation through delivery of the laboratory report. The ideal candidate will have at least three years of experience in the pharmaceutical, medical device, or diagnostic industry, with proven success in account management, customer retention, and organic account growth. Responsibilities
Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction. Execute customer retention strategies to maintain and grow existing accounts. Build and maintain value-based relationships with current customers, driving increased utilization of products and services. Maintain frequent communication with teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices. Accurately document customer interactions, updates, and value-based activities in the CRM. Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions. Establish and maintain open communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction. Maintain assigned company equipment and assets. Submit required reports and documentation accurately and on time. Meet or exceed assigned performance goals. Support meetings, conferences, and trade shows as needed. Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy, requiring access to PHI. Maintain a primary focus on case management. Qualifications
Bachelor’s degree required. Minimum of three years of account management or customer-facing experience. Strong problem-solving and decision-making skills. Understanding of clinic-based business practices. Ability to learn proprietary software. Excellent written and verbal communication skills. Strong organizational, interpersonal, and collaboration skills. Valid driver’s license and reliable transportation. Successful completion of pre-employment requirements. Preferred Qualifications
Experience in pharma, medical device, or diagnostics. Oncology experience. Physical Demands
Ability to sit or stand for extended periods. Ability to lift routine office materials. Additional Information
Periodic travel required, including possible evenings, weekends, or holidays. Conditions of Employment
Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check (applicable for certain positions) and reference verification. Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
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