Caris Life Sciences
Oncology Case Manager - North Carolina
Caris Life Sciences, Raleigh, North Carolina, United States
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Oncology Case Manager - North Carolina
role at
Caris Life Sciences
We understand that cancer is an ugly word—but it connects us all. We’re transforming cancer care and changing lives. With precision medicine and AI, we aim to ensure every patient gets answers unique to their DNA. That question drives everything we do: “What would I do if this patient were my mom?” It informs our daily work.
Our mission goes beyond cancer. We’re expanding into other diseases, driven by innovation, compassion, and purpose. Join us to help improve human health across multiple areas.
Position Summary The Oncology Case Manager maintains and grows business with existing customers within an assigned territory, managing relationships from order initiation to delivery of laboratory reports. Candidates should have at least three years of experience in pharmaceutical, medical device, or diagnostic industry, with proven success in account management, customer retention, and organic account growth.
Key Responsibilities
Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction.
Execute customer retention strategies to maintain and grow existing accounts.
Build and maintain value‑based relationships with current customers, driving increased utilization of products and services.
Maintain frequent communication with teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices.
Accurately document customer interactions, updates, and value‑based activities in the CRM.
Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions.
Establish and maintain open communication with key stakeholders at assigned accounts and elevate issues impacting customer satisfaction.
Maintain assigned company equipment and assets.
Submit required reports and documentation accurately and on time.
Meet or exceed assigned performance goals.
Support meetings, conferences, and trade shows as needed.
Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy, requiring access to PHI.
Maintain a primary focus on case management.
Required Qualifications
Bachelor’s degree required.
Minimum three years of account management or customer‑facing experience.
Strong problem‑solving and decision‑making skills.
Understanding of clinic‑based business practices.
Ability to learn proprietary software.
Excellent written and verbal communication skills.
Strong organizational, interpersonal, and collaboration skills.
Valid driver’s license and reliable transportation.
Successful completion of pre‑employment requirements.
Preferred Qualifications
Experience in pharma, medical device, or diagnostics.
Oncology experience.
Physical Demands
Ability to sit or stand for extended periods.
Ability to lift routine office materials.
Additional Information
Periodic travel required, including possible evenings, weekends, or holidays.
Conditions of Employment: Individual must successfully complete pre‑employment process, which includes criminal background check, drug screening, credit check (applicable for certain positions) and reference verification.
This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with disability.
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Oncology Case Manager - North Carolina
role at
Caris Life Sciences
We understand that cancer is an ugly word—but it connects us all. We’re transforming cancer care and changing lives. With precision medicine and AI, we aim to ensure every patient gets answers unique to their DNA. That question drives everything we do: “What would I do if this patient were my mom?” It informs our daily work.
Our mission goes beyond cancer. We’re expanding into other diseases, driven by innovation, compassion, and purpose. Join us to help improve human health across multiple areas.
Position Summary The Oncology Case Manager maintains and grows business with existing customers within an assigned territory, managing relationships from order initiation to delivery of laboratory reports. Candidates should have at least three years of experience in pharmaceutical, medical device, or diagnostic industry, with proven success in account management, customer retention, and organic account growth.
Key Responsibilities
Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction.
Execute customer retention strategies to maintain and grow existing accounts.
Build and maintain value‑based relationships with current customers, driving increased utilization of products and services.
Maintain frequent communication with teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices.
Accurately document customer interactions, updates, and value‑based activities in the CRM.
Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions.
Establish and maintain open communication with key stakeholders at assigned accounts and elevate issues impacting customer satisfaction.
Maintain assigned company equipment and assets.
Submit required reports and documentation accurately and on time.
Meet or exceed assigned performance goals.
Support meetings, conferences, and trade shows as needed.
Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy, requiring access to PHI.
Maintain a primary focus on case management.
Required Qualifications
Bachelor’s degree required.
Minimum three years of account management or customer‑facing experience.
Strong problem‑solving and decision‑making skills.
Understanding of clinic‑based business practices.
Ability to learn proprietary software.
Excellent written and verbal communication skills.
Strong organizational, interpersonal, and collaboration skills.
Valid driver’s license and reliable transportation.
Successful completion of pre‑employment requirements.
Preferred Qualifications
Experience in pharma, medical device, or diagnostics.
Oncology experience.
Physical Demands
Ability to sit or stand for extended periods.
Ability to lift routine office materials.
Additional Information
Periodic travel required, including possible evenings, weekends, or holidays.
Conditions of Employment: Individual must successfully complete pre‑employment process, which includes criminal background check, drug screening, credit check (applicable for certain positions) and reference verification.
This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with disability.
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