EX.CO
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Pay found in job post Retrieved from the description.
Base pay range $80,000.00/yr - $135,000.00/yr
Direct message the job poster from EX.CO
We’re seeking a proactive and strategic Customer Success Manager to join our team with a specific focus on CTV publishers and partners. This role is a key role to build our CTV business, ensuring the success and growth of our CTV product, and includes managing onboarding, retention, and expansion for CTV customers.
You’ll have a unique opportunity to help develop the EXCO CTV offering, serve as the primary point of contact for CTV partners, collaborating cross-functionally with Product, Sales, Ad Ops, and Engineering teams to ensure clients are successfully integrating, optimizing, and scaling their use of our AdServer and CTV product.
Who we are:
EX.CO is the video technology fueling growth for media leaders worldwide. Since we launched, our mission has been to shape the future of media technology, powering publishers’ business success in a rapidly changing reality. Today, we partner with leading media companies—including Gannett (USA Today), Hearst Newspapers, Motorsport Network, The Arena Group (Parade, The Street), and Ziff Davis (Mashable) —to maximize revenue across every screen: web, mobile apps, CTV, and DOOH. Our technology combines an online video platform with a machine learning-based yield engine, giving media owners the control, scale, and transparency they need to thrive.
What drives us is simple: we’re stronger together, always evolving, and radically transparent. Collaboration fuels our best work, innovation keeps us ahead, and honesty builds lasting trust with our colleagues, partners, and customers. We are proudly backed by The Walt Disney Company, Saban Ventures, Viola Group, 83North, and others.
Now we’re growing our team—and that’s where you come in. We’re building a place where talented people make an impact, ideas spark change, and everyone has a seat at the table.
What You'll Do:
Own and manage the end-to-end customer journey for CTV clients- from onboarding to ongoing success and growth
Deeply understand customer needs and business goals to drive value and ROI through EX.CO’s CTV products
Build strong relationships with client stakeholders and serve as the trusted advisor on best practices and product capabilities
Lead onboarding processes, including technical integration, product training, and performance optimization
Responsible for planning and preparing QBRs, leveraging performance data to provide actionable insights, showcase value to clients, and strengthen customer relationships
Monitor performance and proactively identify opportunities for improvement or expansion
Collaborate with internal teams to troubleshoot, elevate, and resolve client issues swiftly
What We’re Looking For:
2-4 years of experience in a Customer Success, Account Management role within digital advertising
Experience working with ad servers in the context of CTV platforms, video advertising formats (VAST, RTB, Prebid), SSPs/DSPs
Strong technical aptitude with a customer-first mindset
Proven track record of managing complex client relationships and delivering results
Excellent communication and presentation skills
Ability to work cross-functionally in a fast-paced, evolving environment
Passion for innovation and the evolving CTV landscape
What we offer:
Health coverage
A flexible, hybrid work schedule in a dynamic and supportive environment
Generous paid time off
Stock options
Company paid sick leave
Retirement savings plans
Paid parental leave
Employee referral program
Training and development programs
Casual dress code
Women’s Employee Resource Group
An innovative tech company at the forefront of machine-learning-driven video
Hands-on experience working with high-impact digital assets
Collaboration with a talented and diverse global team
The pay range for this position in New York is $80,000 – $135,000
Seniority level Mid-Senior level
Employment type Full-time
Job function Customer Service
Industries Technology, Information and Internet
#J-18808-Ljbffr
Pay found in job post Retrieved from the description.
Base pay range $80,000.00/yr - $135,000.00/yr
Direct message the job poster from EX.CO
We’re seeking a proactive and strategic Customer Success Manager to join our team with a specific focus on CTV publishers and partners. This role is a key role to build our CTV business, ensuring the success and growth of our CTV product, and includes managing onboarding, retention, and expansion for CTV customers.
You’ll have a unique opportunity to help develop the EXCO CTV offering, serve as the primary point of contact for CTV partners, collaborating cross-functionally with Product, Sales, Ad Ops, and Engineering teams to ensure clients are successfully integrating, optimizing, and scaling their use of our AdServer and CTV product.
Who we are:
EX.CO is the video technology fueling growth for media leaders worldwide. Since we launched, our mission has been to shape the future of media technology, powering publishers’ business success in a rapidly changing reality. Today, we partner with leading media companies—including Gannett (USA Today), Hearst Newspapers, Motorsport Network, The Arena Group (Parade, The Street), and Ziff Davis (Mashable) —to maximize revenue across every screen: web, mobile apps, CTV, and DOOH. Our technology combines an online video platform with a machine learning-based yield engine, giving media owners the control, scale, and transparency they need to thrive.
What drives us is simple: we’re stronger together, always evolving, and radically transparent. Collaboration fuels our best work, innovation keeps us ahead, and honesty builds lasting trust with our colleagues, partners, and customers. We are proudly backed by The Walt Disney Company, Saban Ventures, Viola Group, 83North, and others.
Now we’re growing our team—and that’s where you come in. We’re building a place where talented people make an impact, ideas spark change, and everyone has a seat at the table.
What You'll Do:
Own and manage the end-to-end customer journey for CTV clients- from onboarding to ongoing success and growth
Deeply understand customer needs and business goals to drive value and ROI through EX.CO’s CTV products
Build strong relationships with client stakeholders and serve as the trusted advisor on best practices and product capabilities
Lead onboarding processes, including technical integration, product training, and performance optimization
Responsible for planning and preparing QBRs, leveraging performance data to provide actionable insights, showcase value to clients, and strengthen customer relationships
Monitor performance and proactively identify opportunities for improvement or expansion
Collaborate with internal teams to troubleshoot, elevate, and resolve client issues swiftly
What We’re Looking For:
2-4 years of experience in a Customer Success, Account Management role within digital advertising
Experience working with ad servers in the context of CTV platforms, video advertising formats (VAST, RTB, Prebid), SSPs/DSPs
Strong technical aptitude with a customer-first mindset
Proven track record of managing complex client relationships and delivering results
Excellent communication and presentation skills
Ability to work cross-functionally in a fast-paced, evolving environment
Passion for innovation and the evolving CTV landscape
What we offer:
Health coverage
A flexible, hybrid work schedule in a dynamic and supportive environment
Generous paid time off
Stock options
Company paid sick leave
Retirement savings plans
Paid parental leave
Employee referral program
Training and development programs
Casual dress code
Women’s Employee Resource Group
An innovative tech company at the forefront of machine-learning-driven video
Hands-on experience working with high-impact digital assets
Collaboration with a talented and diverse global team
The pay range for this position in New York is $80,000 – $135,000
Seniority level Mid-Senior level
Employment type Full-time
Job function Customer Service
Industries Technology, Information and Internet
#J-18808-Ljbffr