Stripe
Program Manager, Enterprise Servicing
Stripe is a financial infrastructure platform for businesses that helps millions of companies—from large enterprises to ambitious startups—accept payments, grow revenue, and accelerate new opportunities. The mission is to increase the GDP of the internet by building technology that powers the global economy.
About the Team You’ll join the Customer Advocacy and Programs team, a small high‑impact group inside Customer Success that amplifies the voice of the customer and turns feedback into measurable change. We synthesize customer input across touchpoints to surface high‑value opportunities and partner with Product, GTM, Support, and Operations to turn those opportunities into strategy, deliverables, and lasting improvements. Our mission is to ensure Stripe’s most strategic customers get maximum value from their Stripe investments.
What You’ll Do As the Enterprise Servicing Program Manager, you’ll design and lead a program that creates a differentiated, programmatic post‑sales engagement model for Stripe’s largest users. You will own end‑to‑end program delivery—strategy, alignment, execution, and measurement—working closely with Customer Success, Technical Account Managers, GTM, Product, Operations, Finance, Legal, and more to ensure every interaction, from product optimizations to business reviews and executive briefings, delivers measurable value, reduces risk, and drives retention and growth for top accounts. You’ll navigate ambiguity, solve complex problems, and operate in a high‑growth environment.
Responsibilities
Strategy and Execution: Own the long‑term vision for the Enterprise Servicing program, focusing on an exceptional post‑sales experience for Stripe’s largest users and driving GTM execution on key engagements. Coordinate change management, enablement, and communication to adopt new program elements.
Feedback and Effectiveness: Build and execute a feedback loop to assess service level, create program effectiveness measures, and analyze key user activities and financial performance.
Service Level Definition and Refinement: Use customer feedback to refine service level offerings, propose modifications or new offerings, and provide insight on differentiated needs by customer segment.
Program Scalability and Foundation: Develop a roadmap to run the program efficiently at scale, drive process refinement and automation, and collaborate with cross‑functional teams to build the required tools, dashboards, and automation.
Stakeholder Alignment and Communication: Set program goals, manage key forums and updates, and build strong relationships with stakeholders across the organization to keep them informed and aligned.
Minimum Requirements
5+ years of experience in program management, business operations, management consulting, or a related discipline.
Strong track record of delivering global, complex programs with multiple constituents in a changing, ambiguous environment end‑to‑end.
Strategic problem‑solving: Deep analysis experience solving business, operational, and financial problems in a sales‑oriented environment.
Excellent analytical, presentation, and communication skills, influencing all levels from front lines to C‑suite.
Ability to translate strategy into detailed execution with adaptability in a fast‑paced, rapidly changing setting.
Ability to influence cross‑functional stakeholders to align and execute on common objectives.
Preferred Qualifications
Experience operating with incomplete data and reprioritizing as business needs change.
Prior experience with enterprise customers or large accounts and familiarity with executive engagement practices (QBRs, exec briefings).
Background in Customer Success or Technical Account Management programs.
Experience partnering with Data Science or building dashboards/automation for program observability.
Comfort with SQL or analytics tools to interrogate program and user data.
Prior payments or fintech experience.
Hybrid Work at Stripe This role can be performed in an office or remote location that is 35+ miles (56+ km) from a Stripe office. In‑office expectations: office‑assigned staff spend at least 50% of the month in the local office or with users, balancing flexibility with collaboration. Remote staff work from home regularly and are not responsible for relocation costs.
Pay and Benefits The annual US base salary range for this role is $154,800 – $232,200. The range may be narrowed during the interview process based on experience, qualifications, and location. International candidates may request a local salary range during interviews. Additional benefits include equity, company bonus or sales commissions/bonuses, 401(k) plan, medical, dental, vision, and wellness stipends.
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About the Team You’ll join the Customer Advocacy and Programs team, a small high‑impact group inside Customer Success that amplifies the voice of the customer and turns feedback into measurable change. We synthesize customer input across touchpoints to surface high‑value opportunities and partner with Product, GTM, Support, and Operations to turn those opportunities into strategy, deliverables, and lasting improvements. Our mission is to ensure Stripe’s most strategic customers get maximum value from their Stripe investments.
What You’ll Do As the Enterprise Servicing Program Manager, you’ll design and lead a program that creates a differentiated, programmatic post‑sales engagement model for Stripe’s largest users. You will own end‑to‑end program delivery—strategy, alignment, execution, and measurement—working closely with Customer Success, Technical Account Managers, GTM, Product, Operations, Finance, Legal, and more to ensure every interaction, from product optimizations to business reviews and executive briefings, delivers measurable value, reduces risk, and drives retention and growth for top accounts. You’ll navigate ambiguity, solve complex problems, and operate in a high‑growth environment.
Responsibilities
Strategy and Execution: Own the long‑term vision for the Enterprise Servicing program, focusing on an exceptional post‑sales experience for Stripe’s largest users and driving GTM execution on key engagements. Coordinate change management, enablement, and communication to adopt new program elements.
Feedback and Effectiveness: Build and execute a feedback loop to assess service level, create program effectiveness measures, and analyze key user activities and financial performance.
Service Level Definition and Refinement: Use customer feedback to refine service level offerings, propose modifications or new offerings, and provide insight on differentiated needs by customer segment.
Program Scalability and Foundation: Develop a roadmap to run the program efficiently at scale, drive process refinement and automation, and collaborate with cross‑functional teams to build the required tools, dashboards, and automation.
Stakeholder Alignment and Communication: Set program goals, manage key forums and updates, and build strong relationships with stakeholders across the organization to keep them informed and aligned.
Minimum Requirements
5+ years of experience in program management, business operations, management consulting, or a related discipline.
Strong track record of delivering global, complex programs with multiple constituents in a changing, ambiguous environment end‑to‑end.
Strategic problem‑solving: Deep analysis experience solving business, operational, and financial problems in a sales‑oriented environment.
Excellent analytical, presentation, and communication skills, influencing all levels from front lines to C‑suite.
Ability to translate strategy into detailed execution with adaptability in a fast‑paced, rapidly changing setting.
Ability to influence cross‑functional stakeholders to align and execute on common objectives.
Preferred Qualifications
Experience operating with incomplete data and reprioritizing as business needs change.
Prior experience with enterprise customers or large accounts and familiarity with executive engagement practices (QBRs, exec briefings).
Background in Customer Success or Technical Account Management programs.
Experience partnering with Data Science or building dashboards/automation for program observability.
Comfort with SQL or analytics tools to interrogate program and user data.
Prior payments or fintech experience.
Hybrid Work at Stripe This role can be performed in an office or remote location that is 35+ miles (56+ km) from a Stripe office. In‑office expectations: office‑assigned staff spend at least 50% of the month in the local office or with users, balancing flexibility with collaboration. Remote staff work from home regularly and are not responsible for relocation costs.
Pay and Benefits The annual US base salary range for this role is $154,800 – $232,200. The range may be narrowed during the interview process based on experience, qualifications, and location. International candidates may request a local salary range during interviews. Additional benefits include equity, company bonus or sales commissions/bonuses, 401(k) plan, medical, dental, vision, and wellness stipends.
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