Proven Recruiting
IT Incident Manager Proven Recruiting•Austin, Texas
What you will do:
Run end-to-end incident management: monitor alerts, lead bridge calls, drive root cause, coordinate teams, and close out problem records.
Review past incidents to identify false escalations or missed early detections; train support teams on improved handling and escalation criteria.
Partner with app, infra, and leadership teams to refine alerting, escalation flows, and communication during high-impact events.
Who you are:
2–5 years hands-on incident management experience (triage, escalation, major-incident command) with ITIL processes and tools such as ServiceNow, PagerDuty/OpsGenie, Nagios/DataDog.
Strong ability to manage up and align with leadership; comfortable pushing back and driving correct incident-response decisions.
Self-starter with experience delivering technical incident-management presentations and guiding teams on proper escalation paths.
What’s Next:
Please email your resume directly to Jennie: Create a job alert for this search
Incident Manager • Austin, Texas
#J-18808-Ljbffr
Please email your resume directly to Jennie: Create a job alert for this search
Incident Manager • Austin, Texas
#J-18808-Ljbffr